Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
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Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
Was easy to extend time to hire vehicle. Ford ranger was a really nice drive to go from North Island to south island. Comfortable wjth the heated seats were so satisfying on the back especially fir th... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
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Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Want even more exclusive benefits?
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
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Not joinable on phone + 400 Euros than original booking: DO NOT RECOMMEND AT ALL
Not joinable on phone.
reserved a car for 780 Euros. At the arrival at the agency the car does not fit the criterias on site. Agency asks 100 euros more to get the car that can get 2 suitecases. The BIG surprise: 300 Euros more to get a mandatory insurance: you cannot join no one by chat or phone - I couldnt cancel my reservation. First time and last time EVER!! I DO NOT RECOMMEND AT ALL!! +400 Euros than the booking online!!
August 5, 2026
Reply from Rentcars
Hello Maze,
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist, and I am responsible for your case under protocol no. 1341675.
We sincerely regret the difficulty you experienced in reaching our customer support team and the issues regarding the additional amounts requested by our partner rental company at the counter. This is certainly not the experience we strive to provide.
We have recently sent you an email to let you know that we are actively mediating your case and investigating what occurred.
Should you have any questions or require further assistance, please feel free to reply directly to that internal email. I remain fully at your disposal to help.
Thank you for choosing Rentcars.
Wishing you a great week ahead!
Kind regards,
Karen - Rentcars Team
Easy to use and very good prices
Easy to use, best prices. Opportunity to improve, yesterday I cade a booking and forgot to include that I wanted to return the car in other location, it was not possible to change the reservation, I had to cancel it and remake it.
August 4, 2026
Reply from Rentcars
Hello Clau!
Thank you so much for your feedback.
We are thrilled to hear that you found our platform easy to use and enjoyed our best prices. We also appreciate your suggestion regarding changing drop-off locations, as it helps us identify areas to improve our service.
Your opinion is fundamental for our continuous improvement and to maintain Rentcars' quality standards.
Atenciosamente,
Equipe Rentcars
easy selection and reservation process
easy selection and reservation process. the true test always comes at the pick up desk. let's hope it's better than vittoria brasil.:)
August 4, 2026
Reply from Rentcars
Hello!
Thank you so much for your feedback.
We are very happy to hear that you found our selection and reservation process easy and straightforward. We are crossing our fingers that everything goes smoothly at the pick-up desk as well!
Your feedback is truly important to us, as it helps us maintain our quality standards and continuously improve our services.
Sincerely,
Rentcars Team
Excellent..
July 23, 2026
Reply from Rentcars
Hello Juan!
Thank you very much for your feedback.
We are extremely happy to know that you had an excellent experience with us.
Your opinion is fundamental to us, and we will use it to continuously improve our services and maintain our quality standards.
Sincerely,
Rentcars Team
Reply from Rentcars
Hello Casimiro!
Thank you so much for your feedback.
We are thrilled to hear that you found our platform to be an extremely convenient way of renting cars in the USA.
Your opinion is fundamental to our continuous improvement and to maintaining Rentcars' quality standards.
Sincerely,
Rentcars Team
Reply from Rentcars
Hello Alex!
Thank you so much for your feedback.
We are thrilled to hear that everything went well during your experience and that you appreciated our job!
Your opinion is fundamental to our continuous improvement and to maintaining Rentcars' quality standards.
Sincerely,
Rentcars Team
I found Enterprise Rent A Car to be…Great value
I found Enterprise Rent A Car to be great value for money and the staff at Geneve airport helpful and Professional.
July 26, 2026
Reply from Rentcars
Hello Jeff!
Thank you very much for your feedback.
We are thrilled to hear that you found great value for money with Enterprise and that the staff at Geneva airport was so helpful and professional.
Your opinion is fundamental to our continuous improvement and to maintaining Rentcars' quality standards.
Sincerely,
Rentcars Team
Absolutely terrible experience!!!
Absolutely terrible experience. As soon as my payment went through, I never received a booking confirmation email. I eventually managed to create an account, but there were no bookings showing under "My Bookings." After a short while, my account seemed to disappear completely, and I couldn't log in anymore.
I requested a full refund but have had no response whatsoever. I've now had to open an official dispute through PayPal because I have no confidence in this company.
Based on my experience, I would strongly advise others to be extremely cautious before booking through Rentcars.com. I certainly won't be using them again.
August 2, 2026
Reply from Rentcars
Hello Marco,
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist, and I am responsible for your case under protocol no. 1340864.
We sincerely regret the experience you described and fully understand the impact of not receiving the confirmation email.
We have sent an email with further details regarding what occurred, along with the confirmation of your reservation.
Should you have any questions or require any further assistance, please feel free to reply directly to that email.
I remain fully at your disposal to help.
Thank you for choosing Rentcars.
Wishing you a great week ahead!
Kind regards,
Karen - Rentcars Team
Reply from Rentcars
Hello Romero!
Thank you very much for your feedback.
We are extremely happy to know that you found our service very good, easy to use, and incredibly helpful.
Your feedback is essential to us and we will use it to ensure the continuous improvement of our quality standards.
Atenciosamente,
Equipe Rentcars
Reply from Rentcars
Olá Mark!
Thank you very much for your feedback.
We are extremely happy to hear that you found our staff to be professional.
Your feedback is fundamental to us and we will use it to continue improving our services.
Best regards,
Rentcars Team
Customer service support is useless
I had issues with the partner company Klasswagen due to predatory practices to sell their own insurance. I complained with RentCars and they were not open to resolve it, they gave reason to the partner company even we presented all the proof we have been lied to. I dont even know how RentCars still partners with a company that boycots their own service (Klasswagen clearly told us that the insurance offered by RentCars doesn't work to put more pressure for us to buy their additional insurance). It was my first time using RentCars and I will never use it again and I definetely do not recommend it to anyone who expects them to honour the information in their website at the time of booking or act as a true intermediate who cares about their customers.
July 8, 2026
Reply from Rentcars
Olá, Clarissa! Bom dia.
Espero que esta mensagem a encontre bem.
Agradeço por compartilhar o seu feedback. Ele é muito importante para que possamos aprimorar continuamente os nossos serviços e oferecer uma experiência cada vez melhor aos nossos clientes.
Informo que o seu relato será tratado internamente com a devida atenção, incluindo a análise das questões relacionadas à segurança dos seus dados, para que possamos adotar as medidas cabíveis.
Caso tenha qualquer dúvida ou precise de qualquer outro auxílio, fique à vontade para responder a este mesmo e-mail. Permanecerei à disposição para ajudá-la.
Desejo a você uma excelente semana!
Atenciosamente,
website not that good
Booked a car via Rentalcars. Price was good and easy to book on line. Received email to confirm. Now wanted to see if I could upgrade my vehicle. Clicked on the linkon my email for changing or amendng bookings and logged into my Rental card account. Clicked on my bookings to find I have no bookings. Clicked on 'contact us' only to find it took me to the search page for car to hire. Kept going round in circles and AI assistant was useless. Then received a 2nd email regarding my protection cover which I already purchased and when I logged in it showed two quotes for me to click through and purchase and one that was confirmed. Very, very confusing! So I hope I am covered and have a car but it's a pity I couldn't amend.
Really appreciated the reply from Rentalcars, informative and helpful- thank you
July 26, 2026
Reply from Rentcars
Hello, Martin.
I hope this message finds you well.
My name is Karen, and I am a Customer Happiness Specialist at Rentcars, responsible for your case under protocol No. 1340218.
Thank you for taking the time to share your feedback with us. It is extremely valuable and helps us continuously improve our services and provide a better experience for our customers.
We sincerely regret that you have been unable to view your reservation and that this situation has affected your experience. I have sent you an email with more detailed information, including assistance regarding the vehicle upgrade you would like to request.
If you have any questions or need any further assistance, please feel free to reply directly to the email I sent you.
I remain at your disposal and will be happy to help.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen – Rentcars Team
So many things went wrong
So many things went wrong!
1. Arrived at the airport and the shuttle never arrived
2. Arrived at the rental place and booking was cancelled
3. Had to make a new booking, went back to the airport, again shuttle never arrived
5. All of this cost me out of pocket to Uber around
6. Car had a brake failure which then caused us a 4 hour wait on our honeymoon
7. I have waited for over a week for a refund for the first booking and keep on getting the run around from RentCars which is unacceptable.
I keep on being told to re-provide the information I've already provided which is just turning into a run-around game.
July 22, 2026
Unprompted review
Reply from Rentcars
Hello, A S!
I hope this message finds you well.
My name is Karen, I am part of the Customer Happiness team on Rentcars and I am happy to assist you now. Unfortunately, we were not able to find your booking in our system.
I would like to kindly ask you to forward an email to happiness@rentcars.com with the following information:
Booking number:
Confirmation number:
Email address:
I look forward to hearing from you.
Kind regards,
Rentcars team.
First time renting a car
First time renting a car, but it was smoth and easy. Recomended!!
July 21, 2026
Reply from Rentcars
Hello Victor!
Thank you very much for your feedback.
It is great to know that your first experience renting a car with us was smooth and easy, and we truly appreciate your recommendation!
Your opinion is essential for our continuous improvement and for helping us maintain our quality standards.
Best regards,
The Rentcars Team
problems with password, birthdate
No password longer than 8 characters and most important the birthdate is shown as invalid and I had to type 01/01/2000 as birthdate to go on for the booking.
We plan to visit also northwest Spain - this option is not included in the homepage
July 27, 2026
Reply from Rentcars
Hello, Patrick!
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered internally under protocol No. 1339741.
Thank you for sharing your feedback with us. It is extremely valuable and helps us continuously improve our services and provide a better experience for our customers.
We sincerely regret the issue you experienced with your date of birth being identified as invalid during the booking process. Our team is currently investigating what may have caused this behavior.
I have sent you an email with additional information and a few questions that will help us continue our investigation, always ensuring the confidentiality of your personal information.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
Awesome website easy to use
July 23, 2026
Reply from Rentcars
Hello, Jessica Sotapram!
Thank you very much for sharing your experience. We read your comment ("Awesome website easy to use") carefully and we immensely value your feedback, as it is fundamental for us to keep improving our services.
We hope to have the opportunity to provide you with an excellent experience on your next rental!
Best regards,
Equipe Rentcars
Reply from Rentcars
Hello, Lori.
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, registered under protocol number 1339414.
We sincerely regret that you are currently unable to view your reservation in your account. At the moment, we are experiencing a temporary system instability that is causing this issue. Please rest assured that our technical team is working as quickly as possible to resolve it.
We have sent you a detailed email with more information about your reservation, always ensuring the confidentiality of your personal data.
If you have any questions or need any further assistance, please feel free to reply to the email we sent. I will be personally available to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week.
Kind regards,
Karen
Rentcars Team
Amazing service
June 19, 2026
Reply from Rentcars
Hello, Luis Moncada! Thank you very much for sharing your experience.
We read your comment ("Amazing service") carefully and we immensely value your feedback, as it is fundamental for us to keep improving our services.
We hope to have the opportunity to provide you with an excellent experience on your next rental!
Best regards,
Rentcars Team
Horrible experience if your flight is…
Horrible experience if your flight is slightly late and you can’t make it to the rental on time! With no offer of a refund.
July 19, 2026
Reply from Rentcars
Hello, Justin.
I hope this message finds you well.
My name is Karen, and I am the Rentcars Specialist responsible for your case, registered under protocol number 1339372.
Thank you for sharing your feedback with us. It is extremely valuable, as it helps us continuously improve our services and provide a better experience for our customers.
We sincerely regret that, due to the delay of your flight, it was not possible for you to pick up your rental vehicle. We have sent you a detailed email with further information regarding the analysis of your case and the actions we are taking on your behalf.
If you have any questions or need any further assistance, please feel free to reply directly to the email we sent. I will be personally available to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week.
Kind regards,
Karen - Rentcars Team
Great car at a great price
Great car at a great price! Far lower than other 3p providers.
July 15, 2026
Reply from Rentcars
Hello, Michael F!
Thank you very much for sharing your experience. We read your comment ("Great car at a great price! Far lower than other 3p providers.") carefully and we immensely value your feedback, as it is fundamental for us to keep improving our services.
We hope to have the opportunity to provide you with an excellent experience on your next rental!
Best regards,
Equipe Rentcars
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