Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
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Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
First, I don't know what's the issue with rentcars, but in a city big as toronto the website not having any options for car rental outside the airport is unbelievable. The one I got from ACE/Iversta I... See more
Company replied
Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car... See more
Company replied
Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Want even more exclusive benefits?
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Pick up and drop off the car
Pick up and drop off the car at the company was very easy and the guys are very friendly.
June 25, 2026
Reply from Rentcars
Hello Selvan! Thank you so much for your feedback.
We are incredibly happy to hear that both picking up and dropping off the car was a very easy process for you, and that you found the staff at the rental company to be so friendly.
Your opinion is essential for us to maintain our quality standards and continuously improve our services.
Best regards,
Rentcars Team
it was a total disaster
it was a total disaster. When I booked the service, they asked me for the driver's country, and when I went to pick up the car, Europcar wouldn't accept that I was from Chile.
July 24, 2026
Reply from Rentcars
Hello, Manfred.
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered under protocol number 1339170.
We sincerely regret that your driver's license was not accepted by the rental company. We reviewed the requirements associated with your reservation and have sent you more detailed information by email to ensure the confidentiality of your case and personal information.
If you have any questions or require any further assistance, please feel free to reply directly to the email we sent you.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
Reply from Rentcars
Hello, Maria! We are very happy with your feedback.
It's great to hear that our service is always good for you. Thank you so much for choosing us!
Best regards,
Rentcars Team
Fast and reliable
Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car rental companies will just prepare a random vehicle within the category, not necessarily what's announced on rentcars.com when you book. Request specific vehicle in advance.
July 19, 2026
Reply from Rentcars
Hello! Thank you very much for your feedback and recommendation! 🙌
It’s wonderful to know that our process made your rental quick, transparent, and straightforward from reservation to pick-up. We also appreciate you sharing that useful tip regarding vehicle category assignments at the counter!
We hope to welcome you back again on your next journey.
Best regards,
The Rentcars Team
I've been trying to cancel my…
I've been trying to cancel my reservation for three days. When I go to do so through the link provided on the page it comes up saying that I have no bookings reserved. Then, when I enter the booking number, it comes up saying not found. When I tried to use their chat help line, it doesn't give me the option to speak with the virtual assistant. Now I'm trying tio call the car rental company directly and have been waiiting for a call back for 30 minutes. Truly awful on every level. Note to self to never use rentcars.com again!
July 11, 2026
Reply from Rentcars
Hello, Neal.
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered under Protocol No. 1338744.
We sincerely regret the experience you described. This situation does not reflect the level of service we strive to provide to our customers.
We have sent you a detailed email with further information regarding your case, while always ensuring the confidentiality of your personal information.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you.
I remain at your disposal to help in any way I can.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen - Rentcars Team
i have a problem with the reservation
i have a problem with the reservation, at finishing the payment the system can't send me the voucher, so i think it's a big problem because i don't have a confirmation of the reserva, i ask por help in the chat, and tellme don't be worried, but actually i'm worry
July 22, 2026
Reply from Rentcars
Hello, Jaime!
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist and I am responsible for your case, registered under protocol No. 1338688.
Thank you for your feedback. It is very important to us and helps us continuously improve our services and provide an even better experience for our customers.
We sincerely regret that you did not receive your reservation confirmation email after completing your payment. We understand how concerning this situation can be and the uncertainty it may have caused.
We have reviewed your case and sent you a detailed email, including your reservation confirmation and the rental vouchers in both English and Spanish, so you can be assured that your reservation has been successfully confirmed with the details you selected. At the same time, our team is investigating why the confirmation email was not automatically delivered, as this is not the usual behavior of our platform.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you.
I remain at your disposal to help with anything you may need.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen - Rentcars Team
They require personal data not needed…
They require personal data not needed for the car rental, by insisting on a copy of a complete passport.
After a month the reservation on the crdit card is still not released.
Friendly personel, reasonable prices and service.
April 11, 2026
Reply from Rentcars
Hello, Paul.
I hope this message finds you well.
My name is Karen, and I am a Customer Happiness Specialist at Rentcars, responsible for your case under protocol 1338530.
Thank you for your feedback. It is extremely valuable to us and helps us continuously improve our services and provide an even better experience for our customers.
We have sent you more detailed information via email, always ensuring the confidentiality of your personal information.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
No confirmation email plus chat support…
No confirmation email plus chat support very slow with below average communication .
Update: 5th August: per company response below, they have rectified the issue and solved the problems. I would classify post-sales support as 'solid', which is positive.
July 21, 2026
Reply from Rentcars
Hello, Jesse.
I hope this message finds you well.
My name is Karen, and I am a Customer Happiness Specialist at Rentcars, responsible for your case under protocol 1338494.
We sincerely regret that you did not receive your booking confirmation email. Our team is currently investigating what happened and is treating the matter with the highest priority.
We have sent you more detailed information via email, always ensuring the confidentiality of your personal information.
If you have any questions or require any further assistance, please feel free to reply to the email we sent you.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen - Rentcars Team
Excellent!
June 3, 2026
Reply from Rentcars
Hello Francisco!
Thank you so much for your feedback.
We are thrilled to hear that your experience with us was excellent!
Your opinion is fundamental for our continuous improvement and to maintain Rentcars' quality standards.
Atenciosamente,
Equipe Rentcars
NOTHING BUT TROUBLE
*UPDATE*
KAREN UR EMAIL AND BELOW MSG MEANS ABSOLUTELY NOTHING U N RENTCARS DIDNT CARE LAST WEDNESDAY AND DONT CARE NOW
NO OFFER OF SUPPORT OR HELP NOR SORTING MY HIRE CAR I HAD TO WASTE HOURS N LOST AN ENTIRE DAY N NITE OF OUR FIVE DAY HOLIDAY
UR GENERIC RESPONSE N EMPTY MEANINGLESS EMAIL MAY OF BEEN BELIEVED SLIGHTLY IF U GAVE ME SOME COMPENSATION FOR ALL THE DAMAGE CAUSED N IRREPLACEABLE TIME LOST BUT NAH JUST RUBBISH WORDS THAT U DONT MEAN N NO DOUBT COPIED AND PASTED N EMAILED TO ME
NOT GOOD ENOUGH BY A LONG SHOT😡
NOTHING BUT TROUBLE
CAR BOOKED AND CONFIRMED THEY TOLD EUROPCAR DIFF CAR RENTAL N CAR WASNT AT EUROPCAR WHEN I GOT THERE. TOOK APPROX TWO HOURS ON THE PHONE TO EUROPCAR AND RENTCARS STUPID WHATSAPP COMMUNICATION ABSOLUTELY PATHETIC. RUINED THE FIRST DAY N WASTED ENTIRE DAY N NITE FOR MY SONS N MYSELF OUR FIRST EVER ROAD TRIP AND HOLIDAY. EUROPCAR AND RENTCARS CLDNT CARE LESS KEPT PASSING THE BUCK TO ONE N OTHER BACK N FORTH
July 13, 2026
Reply from Rentcars
Hello, Lisa.
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered under protocol 1338078.
First of all, we sincerely regret that your rental experience was unsatisfactory.
We have sent you further details by email, always taking care to protect the confidentiality of your personal information.
Should you have any questions or require any further assistance, please feel free to reply to the email sent to you directly.
I remain at your disposal to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Rentcars Team
Easy thank you
July 18, 2026
Reply from Rentcars
Hello, Luisa.
I hope this message finds you well.
My name is Karen, and I am a Customer Happiness Specialist at Rentcars, responsible for your case under protocol No. 1337770.
Thank you for your feedback. It is essential for helping us improve our services and provide an increasingly better experience for our customers.
We have sent you further details by email, always taking the confidentiality of your information into consideration.
Should you have any questions or require any further assistance, please feel free to reply to the email sent to you privately.
I remain at your disposal to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen - Rentcars Team
Reply from Rentcars
Hi Dionicio,
Thank you so much for your feedback.
We're glad the process was simple and smooth for you.
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standard.
Best regards,
Rentcars Team
Reply from Rentcars
Hello Mariana!
Thank you so much for your feedback.
We're delighted to know that the service, the car, and our employees were all perfect for you.
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standard.
Best regards,
Rentcars Team
VERY easy to navigator
VERY easy to navigator, unbeatable price and easy to book. I definitely will use this whenever I need a car!! :)
July 15, 2026
Reply from Rentcars
Hello Darrell!
Thank you so much for your feedback.
We are delighted to hear that you found the website very easy to navigate, with an unbeatable price and easy booking process. We look forward to having you with us again!
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standard.
Best regards,
Rentcars Team
Reply from Rentcars
Hello!
Thank you so much for your feedback.
We are glad to know you had a fast and efficient service with good fare rates at Rentcars.
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standard.
Best regards,
Rentcars Team
I tried to add car seat and via verde…
I tried to add car seat and via verde toll but not able to do it how can i ensure this
July 14, 2026
Reply from Rentcars
Hello!
Thank you so much for your feedback.
Regarding adding a car seat or the Via Verde toll device to your booking, please reach out to our customer service team directly so they can assist you with this request.
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standard.
Best regards,
Rentcars Team
Eccellente.
July 6, 2026
Reply from Rentcars
Ciao Jelena!
Grazie mille per il tuo feedback.
Siamo felici che l'esperienza sia stata eccellente. Grazie anche per la fiducia rinnovata ad ogni noleggio con Rentcars.
La tua opinione è fondamentale per il nostro miglioramento continuo e per il mantenimento degli standard di qualità di Rentcars.
Cordiali saluti,
Team Rentcars
Excellent car rental company
Excellent car rental company. Easy to book and very competitive prices. I will use it again.
June 27, 2026
Reply from Rentcars
Hello Araceli!
Thank you so much for your feedback.
We're delighted that you find it easy to book with us and that our prices are competitive. Your continued trust across so many rentals means a great deal to our entire team, and we look forward to welcoming you again.
Your feedback is essential for our continuous improvement and for maintaining Rentcars' quality standards.
Best regards,
Rentcars Team
Everything ok
July 12, 2026
Reply from Rentcars
Hello, Boni!
Thank you so much for your review.
We are glad to know the price was cheap and reasonable for your rental.
We hope to welcome you back soon!
Rentcars Team.
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