Rentokil Property Care Reviews 

1,270
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly, helpful, and professional staff members who consistently arrive on time and complete every task with great efficiency. Consumers note that the communication throughout the entire project is exceptionally clear, keeping everyone fully informed and completely at ease from the very beginning to the final result. However, some customers also noted unexpected service costs or minor issues regarding the initial booking process, online scheduling, and follow-up calls. A few people mentioned encountering surprising survey fees or experiencing occasional communication gaps before the property work actually began.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and professional nature... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff from survey to... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting quick and efficient communication... See more

Customer service

Clients share positive opinions on customer service, highlighting that booking online is easy and... See more

Booking process

Consumers find the booking process to be smooth and straightforward when arranging surveys online or over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Rentokil to treat woodworm. The technician which came to our property (Jim) was so helpful and very friendly. He explained everything with me being pregnant and how long to wa... See more

Company replied

Rated 5 out of 5 stars

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease... See more

Company replied

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs. Tom, the technician, drove up from... See more

Company replied

Rated 5 out of 5 stars

Team was very professional, turned up on the time and date that was arranged no issues at all. All very friendly and left the house very clean and tidy, excellent service. Johnny who carried out... See more

Company replied


Company details

  1. Waterproofing Company

About Rentokil Property Care

Written by the company

Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.

Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.

Request A Survey
As proud PCA members you can be sure all work carried out is of the highest quality
For 60+ years we have protected properties across the UK from woodworm, damp and rot
Our surveyors are fully trained, holding CSRT and CSSW qualifications

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,270)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The initial surveys to resolve a damp problem where the hydraulic load was overflowing the exisiting damp proof barrier

The initial surveys to resolve a complex, non standard problem were very well managed. It was a case of what really is the issue and how do we best implement a solution.

Keenan and Andy put a lot of time in on site with us to find the best cost effective solution. It wasn't a case of here this is what you must do. More if we did it like this it would work

And then the actual instal. Brilliant and left the house very clean

April 10, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello, thank you very much for your valuable feedback. We are so grateful to hear of your experience and the service our team provided. Keenan, Andy and all involved will be delighted to receive your feedback. Thank you.

Rated 5 out of 5 stars

I discovered woodworm / weevil damage…

I discovered woodworm / weevil damage when I took up the downstairs carpets and called Rentokil as I have pest insurance. Rob came and inspected the damage and concluded that I have no live pests and the damage is all historic, so no treatment needed. I found the process very easy and stress free, and Rob was very affable, polite and professional. He inspected everything very thoroughly and painstakingly. Of course I was very happy that no treatment was needed but if it had been needed I would have felt confident that Rentokil would do a good job. Would recommend Rentokil insurance if you live in an old property.

March 18, 2025
Unprompted review
Rentokil Property Care logo

Reply from Rentokil Property Care

Mrs Ball, we really appreciate you sharing your review of our service. It is great to hear you had a positive experience with us and will ensure your feedback is shared with Rob and the team, they will be delighted. Thank you very much.

Rated 4 out of 5 stars

We chose Rentokil Property Care for…

We chose Rentokil Property Care for their trustworthy reputation. The team was thorough, professional, and provided clear explanations. Despite the higher cost, the service was efficient and well-executed. Staff like Sam and Andy were friendly and knowledgeable, making the process smooth. Overall, a reliable company we'd recommend for property care services. Four stars!

March 1, 2025
Unprompted review
Rentokil Property Care logo

Reply from Rentokil Property Care

Gbor, we are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! Feedback like yours is valued by every team member here and it will be shared with Sam, Andy and all involved. Thank you very much.

Rated 5 out of 5 stars

Mia could not have been more helpful

Mia could not have been more helpful.

I needed to track down a receipt for work carried out in 2018 (!).

She tackled this like a pro, I had my receipt within the day.

Thank you again for your help.

March 27, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Claire, we are delighted to receive your five-star feedback and hear how impressed you have been with Mia. We will ensure your kind comments are shared with her. Thank you very much.

Rated 5 out of 5 stars

Great work and communication on works…

Great work and communication on works carried out at our home recently. From the initial survey by Sam and the link up with the girls in the office Jo and Carly to the work carried out by Derek. Couldn’t ask for more everything done to a great standard, would highly recommend.

March 26, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Mr Jones, thank you very much for your review and for recommending us! It is great to hear that you are happy with our service. Sam, Jo, Carly and Derek will be delighted to receive your feedback. Thank you very much.

Rated 5 out of 5 stars

Excellent from start to finish

Rentokil Property Care did an excellent job for me relating to work associated with my Rentokil Rising Damp Policy. From start to finish I was impressed with the efficiency and quality of service.

Carla Oddy, Contracts Manager, was responsive and communicative. She was exceptionally flexible in arranging dates to suit me.

Andy, the technician, was excellent. Helpful, informative about the work he was doing, patient answering my questions and very organised and tidy in his work. He always left the rooms he was working in clean and tidy.

I am delighted.

March 26, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello Andrew, thank you for the great review! It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. Your comments will be shared with Carla, Andy and the entire team, they will be thrilled to receive your feedback. Thank you!

Rated 4 out of 5 stars

Very knowledgeable fitters

Very knowledgeable fitters, answered all my questions. Clean, tidy & left no mess.

March 14, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Kelvin, we really appreciate you sharing your review of our service. It is great to hear you had a positive experience with us and will ensure your feedback is shared with all involved. Thank you.

Rated 5 out of 5 stars

Josh Broadbent was our first contact…

Josh Broadbent was our first contact with Rentokil. He was very informative about the work required at our property. He gave us a detailed survey & discussed the process for corrective treatments.
Josh Sweet & Callum Myatt were tasked with carrying out the treatment in our property & were also informative and thorough in completing the treatment. All three men were friendly & polite. They all left our property clean & tidy & are a credit to rentokil.Thank you all for a job well done.

February 17, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Mr Walsh, we are so happy to hear you had a great experience with Rentokil Property Care. Thank you so much for your great review! Josh, Josh and Callum will be absolutely delighted to read your kind words of appreciation. Thank you very much.

Rated 5 out of 5 stars

A job well done.

Rentokil rang me on the morning of the job to inform me that the workman who was scheduled to do our work had called in sick. (These things happen). The foreman Alan Keeble arrived and informed us that another team were coming from Birmingham. Alan organised the materials for the job and then Sam Dallaway and Josh Sweet arrived. All three were extremely professional and courteous and completed the work to a very high standard. Very pleased.

February 21, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

David, thank you very much for your review. It is great to hear you enjoyed your experience with us and so happy to hear that the work was not delayed. Alan, Sam and Josh will be delighted to receive your kind words of appreciation. Thank you.

Rated 5 out of 5 stars

Rentokil and our Woodworm experience

We turned to Rentokil after discovering what we thought was another attack from woodworm in my Father in Law’s attic. We spoke to Richard in customer service who I can only say was brilliant. He calmly explained how the process worked, which was greatly appreciated by my FIL, as at 89 years young, his hearing is not the greatest. Appointment made, we then met Sam, who came to the house. What can I say again, he was so calming and completed a thorough search of the attic and surrounding areas. He answered all of our questions and concerns and put our minds at rest. I would highly recommend this company to anyone who has a problem with woodworm, etc. Rentokil, you should be proud of these 2 employees, they are an absolute credit to your company. Well done 10/10👍

February 20, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello Edward, thank you for the wonderful review of our service and for recommending us! We are so happy to hear you had a great experience with us and Richard and Sam will be absolutely thrilled with your feedback. We will make sure that they receive the recognition they deserve! Thank you very much.

Rated 5 out of 5 stars

Don’t panic if you discover woodworm.

After the initial panic of finding woodworm in the garage the Rentakill specialist was invited to visit. He arrived promptly, put my mind at rest and assured me it was easy to treat and cure.
A few days later a delightful technician cleaned and treated the timbers with insecticide. Problem solved and panic over with a 30 year guarantee!

February 13, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

David, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. The team will be delighted to receive your comments. Thank you very much.

Rated 5 out of 5 stars

Excellent Service

February 13, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Steve, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received an excellent service and will pass on your feedback to the team. Thank you.

Rated 5 out of 5 stars

Exceptional, professional and informative service!

From my initial enquiry to the visit and surveillance report, this company has provided an excellent service. The surveyor was professional, knowledgeable and so helpful. The damp issues in my property were examined and monitored with specific tools, explanations and advise given, and full detailed report arrived later the same day!

February 11, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello Jacqui, thank you for your 5-star review. We are glad we could be of service and appreciate your kind words of appreciation for our staff. We will make sure your feedback is shared with all involved, they will be thrilled! Thank you very much.

Rated 5 out of 5 stars

Careful and proffesional.

Careful, proffesional specialists who carried out excellent work. The damp proofing process appears to have worked, but it is early days

February 11, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Peter, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received an excellent service and we will ensure your feedback is shared with the team.

Rated 5 out of 5 stars

Fantastic Service!!!

All the Team at Rentokil were professional from start to finish. A comprehensive survey and report that successfully challenged our Buyer's solicitor and reduced the amount of work required. Work carried out swiftly and with very little disruption and then the team in the office pulled out all the stops to get me the documentation to ensure we were able to progress our house sale against very accelerated timescales. Top quality service, thank you!!!

February 4, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Jason, thank you for your 5-star review. We do all we can to provide our customers with the best possible service and so happy to hear that this commitment was reflected in your visit, your review has made our day! Your comments will be passed onto the entire team, they will be thrilled. Thank you!

Rated 5 out of 5 stars

Fantastic service from initial enquiry…

Fantastic service from initial enquiry to site visit. Could not ask for better advice or treatment. Really pleased.

February 3, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Laura, we are so happy to hear you had a great experience with Rentokil Property Care. Thank you so much for your review! The team will be absolutely delighted to receive your feedback. Thank you.

Rated 5 out of 5 stars

I needed some rendering and skimming…

I needed some rendering and skimming doing before having a kitchen fitted and the turnaround was very tight. They slotted me in quickly and sent Andy and Lewis to do the job, excellent work and tidy professionals.

I got good advice from Lloyd, the surveyor as well.
Although I have to admit I was disappointed they wouldn't give any discount for a returning customer.

February 3, 2025
Unprompted review
Rentokil Property Care logo

Reply from Rentokil Property Care

Karen, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided and we will be sure to pass on your kind words to all involved. We are sorry to hear of your disappointment regarding a discount but our pricing is carefully structured to ensure we can continue to provide high quality service. Thank you once again for your review.

Rated 5 out of 5 stars

Good team work

Good team work. Bev, Rhian and their colleagues at Property Care offices, their surveyor Dan Harper and the two man site team Sam and Callum all led me to feel in safe professional hands when it came to treating my property for woodworm. Despite a sub contractor letting them down the site team proved resourceful and cheerful so its still a five from me.

January 31, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello, thank you so much for your 5-star review! We want you to know how much we appreciate your kind words of appreciation for our staff who will be thrilled to know their hard work has paid off. Thank you very much.

Rated 5 out of 5 stars

A good job done

A good job done, replastering with dampproof plaster.
James Fawcett, Tom Jinks & Andy Wilson did all the work, even turning out in cold and ice, and left the place tidy.

January 24, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Louise, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us. We will be sure to pass on the kind words to James, Tom and Andy. Thank you.

Rated 5 out of 5 stars

Great timekeeping, good work.

Both men arrived on time, and were polite and helpful. The work was carried out to a high standard, and i was happy to find that it was a quicker than expected process,

January 22, 2025
Rentokil Property Care logo

Reply from Rentokil Property Care

Hello, we are so grateful that you took the time to share your feedback with us and very happy to hear that our team provided you with 5-star service. We will ensure your kind comments are passed on. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look