Rentokil Property Care Reviews 

1,270
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly, helpful, and professional staff members who consistently arrive on time and complete every task with great efficiency. Consumers note that the communication throughout the entire project is exceptionally clear, keeping everyone fully informed and completely at ease from the very beginning to the final result. However, some customers also noted unexpected service costs or minor issues regarding the initial booking process, online scheduling, and follow-up calls. A few people mentioned encountering surprising survey fees or experiencing occasional communication gaps before the property work actually began.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and professional nature... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff from survey to... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting quick and efficient communication... See more

Customer service

Clients share positive opinions on customer service, highlighting that booking online is easy and... See more

Booking process

Consumers find the booking process to be smooth and straightforward when arranging surveys online or over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Rentokil to treat woodworm. The technician which came to our property (Jim) was so helpful and very friendly. He explained everything with me being pregnant and how long to wa... See more

Company replied

Rated 5 out of 5 stars

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease... See more

Company replied

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs. Tom, the technician, drove up from... See more

Company replied

Rated 5 out of 5 stars

Team was very professional, turned up on the time and date that was arranged no issues at all. All very friendly and left the house very clean and tidy, excellent service. Johnny who carried out... See more

Company replied


Company details

  1. Waterproofing Company

About Rentokil Property Care

Written by the company

Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.

Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.

Request A Survey
As proud PCA members you can be sure all work carried out is of the highest quality
For 60+ years we have protected properties across the UK from woodworm, damp and rot
Our surveyors are fully trained, holding CSRT and CSSW qualifications

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,270)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service from survey to injecting new damp course. Arrived on time and did a very good job. Cleaned up well after work carried out.

November 1, 2024
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Reply from Rentokil Property Care

Philip, thank you for taking the time to review your experience with us. We are delighted to hear that you were happy with the service provided
and will ensure your feedback is shared with the team. Thank you very much

Rated 5 out of 5 stars

woodworm treatment/exterior damp course

I had woodworm treated, and a small amount of exterior damp treatment was carried out. At every stage of my contact with Rentokil, their staff were polite, friendly, responsive, and informative. They seemed very thorough, and their timekeeping was excellent.
The clearing up was perhaps slightly less high standard.

November 2, 2024
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Reply from Rentokil Property Care

KD, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided and your comment regarding clearing up has been duly noted. We will be sure to pass on your kind words to all involved. Thank you.

Rated 5 out of 5 stars

Woodworm treatment

Isaac came and did a very thorough survey for woodworm. He confirmed it in the garage where we suspected it and then went above and beyond by searching the loft space as well. Lovely guy; explained everything. Matt came and treated the timbers thoroughly; again, great guy, good information given. Both were on time, worked efficiently and cleanly and gave clear instructions about the treatment.

October 25, 2024
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Reply from Rentokil Property Care

K J F, we are thrilled that you enjoyed your experience with us. It is our pleasure to provide the best possible service and are very happy to hear that this commitment was reflected in your visit. Your feedback will be shared with Isacc, Matt and the entire team. Thank you.

Rated 5 out of 5 stars

Great communication and project…

Great communication and project planning from Jaden, excellent contractors to do the job, incuding James, who was so kind, and talked me through the job thouroughly, he was also very trustworthy and I was very happy to leave him in my house whilst at work. The same goes for Roman who carried out installation of vents, again very thorough and genuinely cared about doing a good job. The plasterer (who's name I didn't get) was also fantastic. Such a great team, and company, highly recommended!

October 21, 2024
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Reply from Rentokil Property Care

James, we are so grateful to see this fantastic review and that you would be happy to recommend us. Our team strives to keep our customers happy and this positive feedback lets us know that our team are doing just that! Your comments will be shared with Jaden, James, Roman and the entire team. Thank you very much.

Rated 5 out of 5 stars

Friendly but professional, punctual and reliable.

Tom and Mat were friendly but very professional, punctual and reliable.

October 7, 2024
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Reply from Rentokil Property Care

Val, we are so grateful that you took the time to share your feedback with us. We are happy to hear that our team provided you with 5-star service and will ensure your kind comments are passed on. Thank you.

Rated 4 out of 5 stars

Survey report slow

It took rather a long time for the initial survey report to be sent to me but other than that everything was dealt with professionally and efficiently. Lee and Olly who carried out the work were excellent

October 16, 2024
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Reply from Rentokil Property Care

JN, we are very sorry to hear that you experienced a delay in receiving your report and this has been duly noted. We are pleased to hear that you received an excellent service from Lee and Olly and will ensure your feedback is passed on. Thank you.

Rated 5 out of 5 stars

I required insurance backed treatment…

I required insurance backed treatment to be carried out urgently upon a few suspect (might have been a long dormant invasion) roof timbers in our flat roof detached garage, but because the job was small and we live in an out of the way location, no-one except Rentokil was willing to inspect/treat the infestation. A Rentokil surveyor attended very quickly and exactly as agreed, produced a survey report overnight, and the work was completed in a very satisfactory manner within a week. The guarantee and insurance backing arrangements were sent within days of the work being done. Outstanding service despite the job being too small and remote for other companies to consider.

October 3, 2024
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Reply from Rentokil Property Care

Alan, we appreciate the fantastic review and are very happy to hear you had a great experience with us. We're so pleased to hear that we were able to successfully carry out the work for you, and really appreciate your feedback on the team. Your comments will make their day! Thank you very much.

Rated 5 out of 5 stars

Very efficient woodworm treament

The woodworm survey by Llloyd Jones was carried out quicky and thoroughly with lots of useful advice and suggestions as to the appropriate course of action. The treatment carried out by James Firth was also very efficient, again with lots of very useful advice and helpful suggestions. James also spotted another, unrelated problem and brought this to our attention.

October 16, 2024
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Reply from Rentokil Property Care

Hello, thank you very much for your review. It is great to hear you enjoyed your experience with us and to hear your kind words of appreciation for Lloyd and James. We will ensure your feedback is shared with them both. Thank you.

Rated 5 out of 5 stars

Rentokil damp proofing.

Rentokil recently completed some damp proofing for me. I found them to be professional, reliable and straight forward to deal with from start to finish.The call centre staff are polite and efficient and the surveyor produced a very thorough report. The technician who undertook the work took great care to keep the surrounding area clean and dust free and finished the job to a very high standard. The guarantee for the work arrived very promptly without me having to chase it. In short this company did everything it said it would.

October 4, 2024
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Reply from Rentokil Property Care

Thank you very much for the great review! We are so happy to hear you had a great experience with Rentokil Property Care. Feedback like yours is valued by every team member here and they will be delighted to receive your kind words. Thank you very much.

Rated 5 out of 5 stars

Very Good

We went with Rentokil because we felt we could trust an established name (we had previously had a free damp survey with another company which we felt was an expensive snake-oil operation). Pav and Momchil were thorough and professional, going above expectations. They answered every question and produced a detailed report that was in our best interests. As a result, Rentokil will be our first call for any future issues.

September 3, 2024
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Reply from Rentokil Property Care

Hello Ian, Thank you for such a brilliant review! We always aim to go above and beyond for our customers and are pleased this was reflected in the service you received. Your feedback will be shared with Pav, Momchil and the entire team, they will be thrilled! Thank you.

Rated 3 out of 5 stars

Rather dear

Rather dear, paying for the name I think.Gentleman who did the job was pleasant and business like.
I was disappointed he did not treat the loose wood in the garage as a matter of coursej

October 3, 2024
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Reply from Rentokil Property Care

Hello, we are sorry to hear that you are not entirely satisfied with our service. We have completed the works we specified in our report, as agreed. If we can be of any further help please do not hesitate to make contact with us directly.

Rated 5 out of 5 stars

Excellent work.Your man arrived as expected

Your man arrived as expected. The job was completed as promised. There was little mess and he offered to deal with this, but as I was about to clean other nearby areas I did it. However, he was very helpful in getting things straight. Could not have expected anything better.

September 18, 2024
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Reply from Rentokil Property Care

Mrs Humble, thank you very much for your review and we are grateful that you took the time out of your day to share your feedback with us. We will pass on your kind comments. Thank you.

Rated 5 out of 5 stars

Sam Comer was very good at his job

Sam Comer was very good at his job. He explained every thing in detail and aloud us to ask questions and told us what would happen next. We recommend Sam to any Rentokil customer again Sam many thanks.

September 2, 2024
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Reply from Rentokil Property Care

Hello, thank you very much for your review. We are very happy to hear that Sam provided you 5-star service, it will mean a lot to him that you took the time to share your feedback with us and the rest of our community. Thank you.

Rated 5 out of 5 stars

Timber survey and woodworm…

Had a timber survey and then woodworm treatment.
Very efficient, professional and speedy service. Helpful and friendly staff. The technician Andy Wilson was amazing. Such a nice man. Did a great job.
Would highly recommend this company.

September 20, 2024
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Reply from Rentokil Property Care

Hello Mel, thank you very much for your review and for your recommendation to others. It is great to hear that you enjoyed your experience with us and to hear your kind words of appreciation for Andy. We will ensure your feedback is shared with Andy and the entire team. Thank you.

Rated 5 out of 5 stars

We have been extremely satisfied with…

We have been extremely satisfied with the service and works provided by Rentokil, and we can't recommend them highly enough. It has been a real pleasure dealing with the team, and they did an exceptional job on our apartment.

Our first contact was Chris Breen, who conducted the initial survey of our property. His clarity, professionalism, and in-depth explanation of the issues gave us confidence that we were in good hands. Chris’s experience and reassurance were key factors in choosing Rentokil over other companies. We’re incredibly grateful to Chris for his guidance throughout the project.

The team that carried out the work was equally outstanding. A special thanks to Evert Van Staden, Billy Hamilton, and Paul Hyder for their thorough and hard work. They ensured everything was completed quickly and to an exceptionally high standard.
Evert, in particular, went above and beyond to help and reassure us the project progressed smoothly and on time, which was greatly appreciated.

We would also like to extend our gratitude to Mia Howlett for coordinating everything seamlessly. It is thanks to her efforts, the work completed even earlier than expected! Thank you!

September 10, 2024
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Reply from Rentokil Property Care

Hello Henry, thank you very much for your detailed review of our services. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community and we are very happy to hear that our team provided 5-star service. We will ensure your comments are shared with Chris, Evert, Billy, Paul and Mia, they will be delighted! Thank you.

Rated 5 out of 5 stars

From the booking

From the booking, to the survey, to the treatment, all the staff have been helpful, polite and friendly, great team, great service, thank you

August 28, 2024
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Reply from Rentokil Property Care

Hello Lynne, we are so happy that you enjoyed your experience with us. Feedback like yours is valued by every team member here and they will all be delighted to receive your kind words. Thank you very much.

Rated 5 out of 5 stars

Fully recommended.

Property care south west. We had a survey with Toby. He was superb. Answered all my questions even when I text him. We had damp and I booked the work in with the office and Jim turned up on time. He was very knowledgable and answered all my queries. He was also a pleasure to have in our house and I could trust him with my house keys so I could go to work and not worry. Jim was tidy and the finished work was excellent. Very impressed from start to finish. RENTOKIL may be a bit more expensive but you pay for what you get. Well worth every penny. We will definitely recommend RENTOKIL Property services to our friends and family. Thank you.

September 9, 2024
Unprompted review
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Reply from Rentokil Property Care

John, thank you so much for your kind words and for your recommendation to others. It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. Your comments will be passed onto Toby, Jim and the entire team. Thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful from the first call the customer service was excellent and went above and beyond to solve our problem and schedule an appointment. The surveyor Sam was of the same high quality of customer service as the agent on the phone, he was thorough, gave great explanation as to what the problem was (not what we thought) and how to solve it, which didn't need the services of Rentokil. This was followed up by a detailed report. Nice to deal with a company that genuinely has the customer satisfaction as a priority. Thank you!!

August 27, 2024
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Reply from Rentokil Property Care

AS, thank you so much for your 5-star review! We do all we can to provide our customers with the best possible service and it always makes our day when a customer appreciates it. Sam and all those involved will be delighted to receive your kind words. Thank you very much.

Rated 5 out of 5 stars

John who came to perform the work on…

John who came to perform the work on the property was fantastic, and extremely helpful when it come to any additional questions around the work.

Professionalism 10/10, great job done. Would highly recommend.

September 6, 2024
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Reply from Rentokil Property Care

Steven, thank you for taking the time to review your experience with us. We're delighted to hear that you were happy with the service provided by John. We will ensure your wonderful feedback is passed on. Thank you.

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