My experience with Rentola was very disappointing. I cancelled my subscription, but I was still charged €39 afterward. I did not expect to be billed after cancelling, and resolving the issue has been... See more
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Their service is dog shit, they robbed me of my 39 euro’s. First by a 1 euro trial. While on the paying page they intentionally HID the most important INFO. “Na de eerste / dagen wordt uw abonneme... See more
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Avoid signing up for their trial. I made the mistake of doing so—they didn’t create my account for an entire trial week, then charged me €39 for a full monthly subscription and only when I tried to... See more
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I was receiving outstanding receipts emalis over and over from Rentola and I was actually worried that I would have to pay for it even though I haven't used it and forgot to cancel the subscription, I... See more
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Company details
Written by the company
Vous cherchez votre prochain bien à louer ? Rentola est votre meilleur choix ! Chez Rentola, nous facilitons la mise en relation entre locataires et propriétaires, afin que vous puissiez trouver rapidement et facilement le logement idéal. Que vous recherchiez un appartement, une maison ou une chambre, Rentola propose un large éventail de biens à louer adaptés à tous les budgets et styles de vie. Avec des annonces disponibles dans la localisation de votre choix, notre plateforme rend votre recherche simple et vous offre les meilleures chances de trouver le logement parfait. Besoin d’aide ou avez-vous des questions ? Notre équipe de support amicale est là pour vous accompagner à chaque étape. Vous pouvez nous contacter facilement via Rento, notre assistant virtuel disponible dans la section FAQ, ou en remplissant le formulaire de contact dans les Conditions Générales sur notre site web. Chez Rentola, nous nous engageons à rendre votre expérience de recherche de location simple, transparente et totalement sans stress.
Contact info
Belgium
- info@rentola.be
- rentola.be
1.7
Bad
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Account membership
I had an issue locating my account and after contacting with Rentola's support team I was able to solve my issue without any problem. Sara, the person in charge of my request, was extremely helpfull and I appreciate a lot the treatment received by her.
May 14, 2024
Unprompted review
Reply from Rentola.be
Hello Bárbara,
Thank you for sharing your experience! We're delighted to hear that Sara and our support team were able to assist you promptly and effectively with locating your account. Your satisfaction is our priority, and we'll be sure to pass along your kind words to Sara. If you need any further assistance in the future, please feel free to reach out.
Best regards
Rentola.be
I just saw one of my listing advertised…
I just saw one of my listing advertised on their website while I never asked them to do so... I don't mind them to do so but some informations are incorrect and/or are missing and I can't contact them via their 'contact' link on their website which is kind of strange 🤔
February 23, 2024
Unprompted review
Reply from Rentola.be
Hello ,
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused. We've been trying to resolve this issue with you, but we haven't received enough information to track the specific ad you're referring to. Please provide us with more details so we can address this matter promptly. Additionally, we apologize if you encountered any difficulties with our contact link, and we're working to ensure it functions properly. Please reach out to us directly so we can assist you further.
Best regards,
Rentola.be
they have great assortment of houses.
they have great assortment of houses.
also the customer service is fantastic, at least, that has been my experience.
October 2, 2023
Unprompted review
Reply from Rentola.be
Dear Andres,
We're delighted to hear that you found our selection of houses appealing, and we greatly appreciate your positive feedback about our customer service. It's our aim to provide excellent service to all our users.
If you ever need further assistance or have any questions, please don't hesitate to reach out.
Thanks for using our platform!
Kind regards,
Rentola.be Team
Thank you Hami
I used the customer service and received the help of Hami, she was understanding of my problem and resolved it quickly.
Thank you
August 2, 2023
Unprompted review
Reply from Rentola.be
Hi Lisa,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.be
Service below the average
Service below the average
The experience on the website is awful. You cannot contact the landlord if you don't pay, and even if you do they just provide you with the website of the landlord that you can find on rentola. Other than that, the platform is ridiculous. You can just apply 1-2 filters and you are not able to select other preferences (like short-term, private kitchen...). The high subscription price does not match the low-level service.
July 20, 2023
Reply from Rentola.be
Hello Marco,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best,
Rentola.be
be a ware
The fixed my problem , but I will still say be a ware of the auto renew fees!
July 6, 2023
Unprompted review
Reply from Rentola.be
Hello Marco,
Thank you for your review. We appreciate you taking the time to give us feedback.
We have been in contact with you via e-mail and we hope that we were able to give you a better experience with us and that you are satisfied with our contact and solution.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
Yours sincerely,
Sara
Rentola.be
They solved my issue
They solved my issue. The communication however, sounded a bit harsh. Like ''as a one time favor we are doing this''. THere is no one time favor. The outcome of my inquiry was what is right. That is why four stars, the responses can be improved.
March 1, 2023
Unprompted review
Reply from Rentola.be
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
We will send your feedback to our quality team.
Have a great day!
Best regards
David
Rentola.be
The premium subscription did not work…
The premium subscription did not work in my case. The support responded quickly and the employees "Renver" and "Rover" helped me and promptly transferred back the overpaid fee. I am very satisfied with the support.
December 26, 2022
Unprompted review
Reply from Rentola.be
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.be
Great customer service
I have not had a great experience with Rentola per se, but their costumer service support team has been great and helpful. In particular Renver has been amazing for which I really would like to thank him.
November 18, 2022
Unprompted review
Reply from Rentola.be
Hi,
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is quite valuable to us.
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.be
Very good client service from Renver
November 7, 2022
Unprompted review
Reply from Rentola.be
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
Reply from Rentola.be
Hi Stelios,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola
I was receiving outstanding receipts…
I was receiving outstanding receipts emalis over and over from Rentola and I was actually worried that I would have to pay for it even though I haven't used it and forgot to cancel the subscription, I guess. After I explained my situation to the help desk, Renver evaluated the situation and helped me to clear my account from charges. He explained everything thoroughly and clearly. I would like to thank Rentola for the services, Renver for his support, and anyone from the staff that I ever inconvenienced.
August 3, 2022
Unprompted review
Reply from Rentola.be
Hi Fuad,
Thank you for your review!
We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.
Have a great day!
Best regards
Rentola
Mary from rentola was super efficient…
Mary from rentola was super efficient and quick in fixing the iasue I had.
July 21, 2022
Unprompted review
Reply from Rentola.be
Hi Orla,
Thank you for your review!
We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.
Have a great day!
Best regards
Rentola.be
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