Deceptive, useless, and a complete subscription trap! Rentola is a completely useless service that takes advantage of people searching for housing. 1. No direct landlord contact: The pla... See more
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Full details of this scamming company and "CEO" I too have been part of this joke of a company, targeted by hidden extortionate fees, and continual charging of account after cancellat... See more
Company replied
No customer service, it’s just AI robot. Took my money and didn’t gave it back, as I never intended to subscribe. I wrote numerous emails to them waited 4 days as I should wait 72 hours as it says an... See more
Company replied
This company is a complete scam. They charged my card 3 times 39€ for a subscription linked to an email address I don’t even own, refused to investigate, and then blamed me. No refund, no accountabi... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
Contact info
1.8
Poor
665 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Ron really went out of his way to help me which I really appreciated! As I have emailed the company a few times previously and didn’t get a response. Which Ron did straight away and he solved my issue!
February 23, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Dear Rosin
Thank you for your kind words! We're delighted to hear that Ron provided you with excellent service and resolved your issue promptly. We appreciate your patience and are here to assist whenever you need us.
Best regards,
Rentola.nl
I am very grateful to the team for…
I am very grateful to the team for their good attitude towards customers, and also thank you for responding quickly and solving my problem
February 23, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Dear Alina
Thank you so much for taking the time to share your positive experience with our team. We are thrilled to hear that you are grateful for our team's good attitude and prompt response in resolving your issue. At Rentola.nl, customer satisfaction is our top priority, and it's heartening to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and the trust you've placed in us. If you ever have any more questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Rentola.nl
I stopped my subscription on 13
I stopped my subscription on 13. february, trial was till 14th, you sent me email that my subscription was terminated but still renewed it and took 39 euros even though i have proofs.
what is wrong with you
February 18, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
We apologize for any inconvenience you've experienced. We've tried to assist you, but we require more details to address your specific case. Unfortunately, you haven't provided us with the necessary information, hindering our ability to help you further.
If you have been charged, it means that you have cancelled your subscription after renewal. Once logged in, you can always see the status of your membership and the date and time it is due for renewal.
Regarding the subscription issue, we understand your frustration, and we want to resolve this matter promptly. Please crcontact us via our contact form on our webpage and our customer service can help you, and we will do our best to investigate and rectify the situation.
Thank you for your understanding.
Best regards,
Rentola.nl
There was a quiery on my account and it…
There was a quiery on my account and it was sorted out without any hassles or cost, top thank you Ron.
February 14, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.nl
I had to pay 6 times €39
I had to pay 6 times €39, for a subscription that I didn't sign up for, what a scam. I never received any email saying that I signed up for a premium account, and In the end, they told me I had 2 subscriptions for 3 months.
February 12, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage and our customer service can help you.
You can always contact us via our contact form, which you can find under Questions & Answers.
Best Regards
Rentola.nl
Support Team
I had a pleasant experience with the support team that showed understanding regarding my request.
January 26, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.nl
Customer Service is very helpful!
My recent experience at rentola was great! I had an ongoing subscription that I thought was cancelled but was not, on top of that since I am a student I was not able to pay for the month of december; especially thinking it was cancelled.
Abhinav helped me immensely by cancelling the subscription and also making an exception for me with not needing to pay for the month of december. He was very understanding and cooperative. I appreciated his help a lot!
The customer service is great!
January 29, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you for taking the time to share your positive experience with our customer service, especially Abhinav. We're delighted to hear that we could assist you effectively and provide the support you needed. If you have any more questions or concerns in the future, feel free to reach out. We value your feedback and appreciate your kind words.
Best regards,
Rentola.nl
Problem with my subcription
I had a problem with my subcription and Abhinav have solved in a professional way. The web-site is ok
January 18, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Stefano
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Abhinav has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.nl
(SOLVED)
They claim that, if you subscribe, you can contact the landlord... but the only thing they offer is a link to a different website (which is where I was litteraly already coming from anyway!) So to me it felt pretty useless.
The trial period only costs one euro - one euro I regret spending. Oh, and obviously, you can't cancel immediately. You need to wait 24 hours. What a surprise! They know that their shady business model could make people angry, then in my personal opinion they try to make people forget about it by including a forced wait time before canceling.
Guess what? I put SO MANY reminders on my calendar to cancel this trial that very much looks like a scam to me. I for sure haven’t forgotten about it. I cancelled exactly 24 hours later, just to get the notification “if u don’t receive a confirmation email that your subscription is cancelled you need to contact our support team.” GUESS WHAT, ofcourse i didn’t get a confirmation email, looks to me like they’re trying to scam me. I have sent 2 emails and am still waiting for their response to confirm my cancelled subscription. I have a lot of proof that i cancelled in time and contacted them.
UPDATE: they have replied to this review before actually replying to my mail. Shows where their priorities are at but everything is solved.
January 10, 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hi ,
Thank you for taking the time to write your feedback to us.
We are pleased to hear that we have been able to help you.
We have different teams working on different aspects of customer service. We have some who work with answering requests from our customers, where customers have contacted us via our contact form and then we have some who work with hating reviews on various platforms, including Trustpilot. Therefore, the events may not always be fully synchronised and until we have your contact details, we cannot see that you are the same person who has contacted us before.
If you have emailed us, you will have received an automatic reply referring you to our questions and answers. If this doesn't help, there is a contact form to fill in to reach our customer service team, which we can see you did on Friday.
I can see that you first contacted us on Friday via our contact form and that you posted your review here before contacting us. We responded to your email on Friday and we are glad that we have been able to help you.
I can see that on Friday, the same day, we also requested your contact details via Trustpilot in order to contact you (less than 24 hours after you posted your review).
With kind regards,
Rentola.nl
Customer service was excellent.
Sara was professional swift respond make me feel I am a valuable customer thank you.
December 22, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Dear Mohameden
Thank you so much for your kind words! We're glad to hear that you had an excellent experience with our customer service, especially with Sara. We strive to make every customer feel valued, and it's rewarding to know we achieved that with you. If you ever need assistance in the future, please don't hesitate to reach out.
Best regards,
Rentola.nl
Good response from customer service…
Good response from customer service desk regarding the concern i raised and also proper resolution for it was provided
December 28, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello.
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.nl
Dark pattern to get paid first month
[UPDATE] I received a refund. Appreciate the correction. Would still recommend sending that reminder email. Thank you 🙏🏼
Tried Rentola using their 7 day period. Unfortunately, couldn’t find it too useful. To top it up, they use the dark pattern of not reminding before starting your 39€ subscription. I now have a subscription I have no use for. They refuse to refund me. In the conversations with their support, it was clear that they were dodging the dark pattern.
December 22, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Upon initiating a subscription with us, you benefit from a reduced rate during the introductory period. Subsequently, the standard price applies for each subscription period unless you opt to terminate the subscription. This information is prominently presented during the registration process and is explicitly outlined in our terms and conditions, which require acceptance to complete the subscription. Furthermore, upon subscription creation, a confirmation email is sent, clearly highlighting the terms and conditions.
If you decide not to proceed with the premium membership, cancellation is easily accessible through your account settings or by reaching out to our customer service. We strive to ensure transparency and convenience for our users throughout their subscription experience.
Best regards,
Rentola.nl
Great service
Great service. I had some issues regarding refund and Ron helped me with it. Super fast responses. Thank you
December 12, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.nl
highly professional response
Abhinav responded very quickly to my query about monthly subscription fees, and took the time to clarify where they emanated from, what were the conditions and why i was being charged. I appreciated the time taken to clarify my request and reassure me. It was very professional.
December 10, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Thank you for your positive feedback.
We appreciate your acknowledgment of Abhinav's prompt response and the effort taken to provide clear and detailed information about the monthly subscription fees. Our commitment to addressing your queries professionally and ensuring transparency is a priority. If you have any further questions or concerns, feel free to reach out. We value your satisfaction and are here to assist you.
Best regards,
Rentola.nl
There is Something Unaccountable about Rentola
I am having a bad experience with Rentola. Despite many negative reviews online, I tried their service for two months. I'm sure I canceled my subscription, but then I got a letter from a debt collector saying I didn't. I checked my e-mails and indeed I did not receive cancellation confirmation. This issue seems common with them - you think you cancel, but it doesn't go through, and they send your bill to a debt collector. The debt doubled and dealing with the collectors is stressful. Be cautious with Rentola.
Edit: I notice Rentola changed their response from a constructive to a critical tone. They sent me an email confirming the removal of the outstanding balance after my review on Trustpilot, but I chose not to respond. Rentola then asked for a survey on Trustpilot. Hereby I reiterate my dissatisfaction. The main issue is their previous failure to respond to my email, which unnecessarily prolonged the matter for two months dealing with the collection agency. This is likely what prompted Rentola to modify their response.
40% of viewers rating them with 1 star ought to tell you something.
December 5, 2023
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us.
I understand that you were not fully aware when you created a subscription on our website.
In the case of an unpaid invoice linked to a subscription, our procedure entails sending three reminders. Should the invoice continue to remain unsettled even after these three reminders, it is subsequently escalated to our designated agency for handling such matters, incurring collection costs. We emphasize within these reminders that making a prompt payment is advisable to prevent incurring any supplementary expenses.
We would like to bring to your attention that we have previously sent an email to you, but unfortunately, we have not received a reply as of yet. We are at your disposal and ready to assist with any inquiries or concerns you may have.
Best regards
Rentola.nl
What a scam
I pay a fee to use this website, only to be redirected to another website that charges me again. What a scam.
November 29, 2023
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service and that you believe that we are a scam. Your experience matters to us and we would like to have the opportunity to help you. We are a portal that mediates ads posted by companies / individuals / brokers, the portal is based on self-service, you browse ads, contact and communicate directly with the person responsible for the ad, sometimes you are sent to the company's own page and then contact is made via their own site.
We have sent an e-mail to you and we hope that we were able to give you a better experience with us. Unfortunately we have not received any reply from you. If you have any questions, please reply back to our email.
Best regards
Rentola.nl
Do not use Rentola
The subscription policy is extremely confusing, and it appears to be deliberately designed to fool and charge users. I found myself unwittingly subscribed, and it cost me 78€ for two months.
Plus, trying to get in touch with this scam company is another topic. There's no email or phone number for customer support.
I made an attempt to reach out to Rentola via email, using the address from which I initially received my password and login information. Unfortunately, I only received an automated response
Do not use it guys, Rentola is terrible
November 6, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Svetlana,
Thank you for taking the time to write us your feedback.
We are not a scam company and we are very sad to hear that you got this impression.
You can always contact us via our contact form which you can find under our FAQ section. If you send an email you will in first step be adviced to check the FAQ and from there fill in our contact form if you have more questions than the FAQ can answer.
Your experience matters to us and we would like to have the opportunity to get in touch with you.
Therefore, we have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards
Team Rentola.nl
I had to cancel my subscription and had…
I had to cancel my subscription and had problems cancelling it. The person named Abhinav at Rentola helped me cancel it and he was very helpful.
November 2, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sarah
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Abhinav has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.nl
Scam site
Scam site, don't trust it. After canceling the subscription within the trial period, they just kept pilling up bills and then sent them as debt to another company called Intrum. Now I have to clear that out somehow. And in the end, the site is not even doing its job since it is only directing you to other sites, you can't rent anything through Rentola.
Hrvoje
October 31, 2023
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Hrvoje,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. This is brought to your attention when you register and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and condition clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
We send out 3 reminders for unpaid invoices and then we forward the invoices to our collection agency.
We've sent you an email, but regrettably, no response has been received. Feel free to respond to our email if you require any assistance.
Best regards
Sara
Rentola.nl
I have been billed even though I have cancel my subscription
Great help from Ron to solve the problem quickly.
October 27, 2023
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Rentola.nl
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