I loved communication and kindness. to improve the late delivery time. moreover the guitar was delivered with the unbalanced bridge
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Amazing service! Saved me from a sticky situation after suppliers weren't able to deliver what they had promised. Rentuu took care of everything and I was able to throw our staff late-summer party wit... See more
Company replied
What a great company! I ran a small organisation of alumni and we organise 3/4 events each year. Organising is always a headache with all the bits that should come through but Rentuu saved my life ove... See more
Company replied
I cannot recommend this company enough, they were a delight to work with from the beginning. I was a little apprehensive about using rentuu at first but honestly, they're going to be my go-to now fo... See more
Company replied
Company details
Contact info
25, Horsell Road, 20100, London, United Kingdom
- +44 (0) 7828272297
- info@rentuu.com
- rentuu.com
I loved communication and kindness
I loved communication and kindness. to improve the late delivery time. moreover the guitar was delivered with the unbalanced bridge
July 10, 2019
Unprompted review
Needed a piece of equipment very last…
Needed a piece of equipment very last minute for a project - Alex and the team were very helpful and got it all sorted for me. Would happily use again.
June 11, 2019
Unprompted review
Terrible Service
I contacted Rentuu to hire a wheelchair for my daughter who is being discharged from hospital, paralysed from the waist down. I explained the situation and that I needed the chair today. Rentuu told me that was OK and they would send me a quote by email. 1 hour later I had not received the quote so I called, there was no pick-up so I left a message with my number. 30 mins later I called again, no response or return call. I then contacted London Wheelchair rental who delivered a wheelchair 3 hours ago, still no response from Rentuu. They were fully aware of my daughter's circumstances, if they couldn't deliver what they said the least they could do was call and say so. I note the comments below about delivery to a conference etc..., I'm pleased you were lucky but would not want to jeopardise my career on a company with such a lack of professionalism, service, care, responsibility and even decency.
January 9, 2019
Unprompted review
Reply from Rentuu
Hi Steve,
All there is to do is to apologise. What happened here was a severe miscommunication on our side, and as a result you and your daughter suffered.
The way in which Rentuu operates is: we collate the inventories of many hire companies from all over the country. In this particular instance, you contacted us and we began handling your order. The first connection with a supplier of ours was actually another you had contacted. Knowing them well, we left the order to them and considered your situation sorted.
The fault here wasn’t communicating this with yourself. It appeared we went quiet, when in reality it was simple we knew your situation had been taken care of. This was a mistake and we are very aware of that. Your circumstance and feedback will undoubtedly impact the way we operate in the future, meaning no one will have to deal with the poor customer service you received. We thank you for that and hope you can take some solace in that fact.
Wishing you all the best,
The Rentuu Team
Good IT products for our conference
Good IT products for our conference. All delivered on time.
November 21, 2018
Unprompted review
Spotless service
November 12, 2018
Unprompted review
Amazing service
Amazing service, easy to use and reliable. Definitely recommended.
November 11, 2018
Unprompted review
Great service and value!
Great service! We rented screens for our corporate training event and the process was easy and quick. Excellent value.
November 8, 2018
Unprompted review
By far the easiest way to rent stuff
By far the easiest way to rent stuff! Never had any trouble with customer service nor any doubt about reliability!
October 12, 2018
Unprompted review
Simple and quick
Very quick and easy to place in my order. I had specific questions about the different type of treadmills listed and they resolved this through the web chat.
October 10, 2018
Unprompted review
Excellent service
After being let down by another company for an event we had coming up, I called Rentuu and they pulled it out of the bag to get everything sorted in a short space of time. Great customer service and a team that went above and beyond to help out! Will be going back to them in future, would definitely recommend.
October 8, 2018
Unprompted review
Excellent customer service
Excellent customer service.
I was struggling to decide between few items and I had help all the way through my order. She recommended the items that were most suited for my event and she was right! Very clear communication throughout.
October 5, 2018
Unprompted review
Reply from Rentuu
Thank you,Pete!
Best regards,
RENTUU Team
Amazing service!
Great service allowing me to save money by renting an air conditioning unit during this hot summer rather than buying one!
October 3, 2018
Unprompted review
Reply from Rentuu
Hi Cameron,
This summer was absolutely gorgeous and we're glad that we were able to help! Thank you for your kind words!
Best regards,
RENTUU Team
Great service!
They have a mountain of useful stuff to rent for the office and home. Great service used them twice already.
October 3, 2018
Unprompted review
Reply from Rentuu
Hi Jason!
Thank you for leaving us a review. We also have enjoyed being part of your event! Looking forward to your next order!
Best regards,
RENTUU Team
Excellent service
Excellent service! Rented some things for an event. It went really smoothly. Will definitely use again!
October 2, 2018
Unprompted review
Reply from Rentuu
Hey Adam,
Thank you for your kind words! Look forward to hearing from you soon!
Best regards,
RENTUU Team
Reply from Rentuu
Hi Gaia,
Excellence is what we strive towards, thank you!
Best regards,
RENTUU Team
Great service!
Great service!
We rent some items for an event.
It was quick and simple.
Professional customer service and very good money for value.
We would definetly reccomend Rentuu!
Very good.
October 2, 2018
Unprompted review
Reply from Rentuu
Hi Jonathan!
Thank you for leaving us a review. Also, we hope that your guests enjoyed the ' surprise '! Thanks for ordering with us and hope to see you soon.
Best regards,
RENTUU Team
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