Renuvo Heating & Property Services  Reviews 53

After the caller made an appointment by text after I had already told her I couldn’t make that date I telephoned to cancel the appointment. They turned up anyway but I wasn’t available. They then complained to my landlord that I wouldn’t let them in and I had refused to make an appointment even though I had. My landlord then phoned me and I told them the engineer was coming today. I then received a nasty letter telling me I had to let them in. He’s already been!!!

Thank you to the engineer who attended today and got my heating back up and running. Quick and efficient service

Called them out for faulty boiler. Speed of service was great and the engineer was really helpful. Quickly got the boiler sorted. Would highly recommend.

This company took over our housing associations gas servicing contract and have nothing but fantastic. Friendly staff and the engineer who visited our property was great. Not sure why there are so many negative comments. We have had bad contractors in the past and these guys are certainly not that.

I am severely disabled and I have recently undergone a major operation for lung cancer also I have had 2 heart attacks in the last 6 months and also all the food I eat must be liquidized and I have severe osteoarthritis in both knees.
An appointment was arranged with Renuvo for a gas engineer to do a service and gas check on the 14/3/2024 between the hours of 08;30 and 17;00 but their gas engineer did not attend.
I did telephoned Renuvo to ask them why their gas engineer had not attended and their reply was that he was ill, so why did Renuvo not contact me with this information.
My doctor and 4 hospital consultants have instructed me to take my medication before 10am in the morning but on the 14/3/2024 I did not take my medication because it makes me sleepy and unsteady on my feet and I could fall and injure myself.
After I had telephoned Renuvo I received a text message from my landlord [Northampton Partnership Homes] at 17:26pm saying that a gas engineer would be calling today [14/3/2024] to do the service, so I did not take my medication.
By 10pm at night the gas engineer had not arrived so I took my prescribed medication which was 12 hours late and I had severe Angina throughout the night and the next day I suffered a mild stroke [TIA]
In the past it normally takes a gas engineer 20 minutes to do the service and gas checks so why is it not possible for Renuvo to do these checks between 08;30am and 10;00am so I can take my medication on time.

First class service from the team once again. Bailed me out of an awful experience with Utility Warehouse and sorted my problem as a priority. 100% recommended.

Had an Air Source Heat Pump fitted at my property with Renuvo. Thank you to Stuart and the team for working tirelessly to make sure the unit is setup to what I need and for putting up with my constant questions 😂

Honestly a very bad company first ask us we needed to edit the voucher then left us waiting for 8 weeks to rectified it. blaming everyone but themselves. Then canceled the install claiming no more solar panels are being delivered. I have notified Green Homes grant and have gathered 15 to 20 of us who have had the same issue with this company we will take legal action unless this is rectified. Absolutely shocking they have hung up on me several times and keep making me wait weeks for a call back. Wouldn't recommend to anyone.

Abysmal company to deal with! I was approached by a salesman in October 2020 who said I ticked all the boxes for solar heating via the green homes grant, he went round the house taking photos so he knew which direction my roof (SOUTH) was facing and my loft was converted into an annex.
My voucher was issued in January 2021 I had no communications for months until the voucher was about to expire. I was told to renew the voucher and I will be contacted soon.
The voucher was about to expire, again and was told to renew it. When my voucher was due to expire for a 3rd time I was told that there might be an issue with the solar install as my roof has an annex. All this was known to the sales man who visited the property in October 2020. As my voucher was about to expire they wanted me to renew it, knowing they would keep stringing me along I asked for the installers to come out and survey the property. Renuvo said they will contact me within the week and I should renew the voucher again. Against my better judgement, I renewed the voucher again, but true to their word they did arrange an installer to come out and survey the property.
With the issue for them being the annex I thought the installer would want to go and have a look at that, he asked to see the rear roof. When he saw the roof, he stated that it is not south facing and I am not eligible to have the solar heating. After he left I checked the direction of my rear roof, it is indeed south facing. I used a compass, a smart phone and google maps.
I'm glad I didn’t let these cowboys carry out any work on my home. Avoid!!!!

Fitted water solar panel, and messed my boiler up. When questioned shifted blame. The system fitted didn't work from day 1, but Renuvo insisted it was working. Eventually after a month they came.
Since 3 weeks ago I'm having a red light flashing on the control panel, once again when I spoke to them they said systems working. Still red light flashing today.
I' D ADVISE PEOPLE TO STAY AWAY FROM THESE LYING COWBOYS!!!!

Very disappointed with service and neglect.

Initially had someone come round did a survey as part of the Green Home Grant Scheme and had it approved. However when it came to installation another inspector or engineer came at my persistence via email and calls. He did the survey and was looking at excuses to decline the installation. I explained and addressed the solution for the excuses and was told it will ultimately be with the head office to sign and approve the installation.

I knew the company was looking for excuses not to do it because of other friends and family getting pathetic excuses when it was already approved.

"Getting access"

They never returned calls or emails when challenged on the excuse.

Wasted my time and delayed other works.

I don't know Why they signed up to a scheme if they were never were able to do the work.

Still waiting for a call or reply