Reolink Reviews 3,119

I purchased two different models of reolink security cameras, hoping for a reliable cellular solution, but unfortunately my experience has been disappointing to say the least. Neither unit worked properly out of the box, and both had to be replaced one time each. Even after the replacements, the problems persisted, which was frustrating given the time and effort involved.
Customer support was also difficult to work with. Instead of a smooth replacement process, there was a fair amount of back-and-forth and resistance before the replacements were approved. This added unnecessary stress made a bad situation even worse.
I had high hopes for these cameras, but based on my experience, I can’t recommend them. I would suggest looking into other manufactures with more consistent performance and more responsive customer service. Never trust a company who doesn’t offer phone customer service!

Reolink addressed our concerns and resolved a problem we were having. They were very polite. Tia was great.

Good service. Answer my question. Long wait time.

Tia took the time to answer several questions that came about during my request for assistance in getting a remote Home Hub Mini connected with my desktop client (I had access to it through the mobile app). While she may have initially given the information I needed, it wasn't until about an hour later when I did find within the app the information that I thought should exist (UID for the hub). Tia continued to assist in a friendly manner until I was ultimately able to get accomplished what I had set out to do overcoming the various stumbling blocks I experienced (partially due to not being in the same geographical location as the equipment I was trying to get added into the desktop client).

Tia also made note of a couple of the items I brought up during the chat that would have helped prevent my frustrations to pass along to product managers without prompting which was very encouraging to see. I often have to advise support agents that I'm giving them feedback that needs to be shared with the decision makers so they know what frustrations end users are running into and how to potentially alleviate.

Good support from the team.
Argus 4 pro Camera not so good. We get a lot of cloudy days on the west coast of Scotland. The solar panel can't keep up with it. Battery last about 1.5 days. Disappointing. I do have other powered cameras and they are brilliant.

The Reolink Tech Support person did an excellent job. My camera would not go to the Preset Points. After rebooting th camera through the app, then rebooting using the reset ppin button on the camera, it still would not go to the preset points. Using the app, a firmware upgrade was not available. Tech Support checked and found and upgrade was available and then made it available to my camera. A FirmWare upgrade was performed and the problem was solved!

The support team was great! Very quick responses and very constructive support. Very smooth and fast procedure for the replacement of my defect device. Excellent!

Adam was quick and straight to the point!

TERRIBLE CUSTOMER SUPPORT!!! THEY DO NOT ANSWER

Slow support.

You have to talk a lot to the AI agent in order to get to a human, they answer so late you forget about the support ticket, people we have lives and so other stuff to do, not just waiting for emails.

I have tried three times to remove "Device is bound to another account", but generally they asked for some ridiculous confirmation or couldn't keep the conversation going.

Update:
I have sent multiple emails. Sort it out. I don't have the patience to go through your AI agent again.

The Customer service l received was fast and took only 2 days to resolve from the start, Excellent

I just had a quick question before I purchased a few more cameras to add my newly purchased Reolink NVR set up.

Eudora was quick and answered all my questions. It's also nice that it wasn't difficult to get past the Chat Robot and I was through to Eudora within minutes.

I obviously checked out the Reolink Community Forum and did some research online first, but I just wanted to be 100% sure before I made another purchase. Thanks

Required help with aquiring Logs from my NVR. Isha from the ReoLink support team dug further into my request supplying me with links to gain the knowledge I required to satisfy my request.

Exchange of a camera with an issue was quick and easy.

I had no idea which were the best outdoor security cameras for me. All I knew, I wanted POE with NVR and wide visual. I spoke to Yvonne on chat and she gave me a couple of options that would suit my needs. Yvonne was extremely helpful. I purchased my security cameras on the same day. Highly recommend ReoLink

Flawless support!
Fast replacement of the damaged camera.

Good customer support. Bad camera was replaced after it was determined to be faulty