Reolink Reviews 3,119

I talked to Urania to get help with updating the firmware on an old E1 Pro.
She was great and very helpful, even though I had a problematic case. We got it sorted thanks to great patience and good troubleshooting.

AWFUL - camera stopped charging after a year outdoor camera but used indoors - Customer service non existent

The agents here are very helpful. I even got the discount they gave even after I have purchased some new products already .

Odeya did a great job explaining everything, very patient and helpful.

This product lasted less than a month. The Reolink floodlight camera worked fine for 2 to 3 weeks and then completely failed. That alone is unacceptable, but the bigger issue is their warranty and support.
I contacted customer service while the unit was still under warranty and was bounced between multiple people with no ownership of the issue. After all of that, they refused to honor the warranty because the camera was a gift. That is a weak excuse and a clear failure to stand behind their product.

If a company won’t support a defective product within the warranty window, the warranty is meaningless. I would strongly advise against buying Reolink.

Bovey handled the issue smoothly and professionally from start to finish. Communication was clear, turnaround was quick, and the resolution was effective. Appreciated the efficiency and attention to detail throughout the process.

I really like Reolink cameras specifically the 16x. To be honest, Reolink representatives and I kept going back and forth with emails and I could not get the problem resolved. I could never get through on the phone or leave a message with Reolink as you cannot unless it is through email. I finally said, I need to actually speak on the phone with an IT person to help me be able to get the cameras on my phone as the NVR would not scan. The IT guy finally called me and within minutes and one button change on the App, and it was all set. Now, I can have the cameras on my phone wherever I go because security is important. I gave five stars for the guy who ultimately helped me over the phone. I am so happy now that it is resolved. Yay!

Reolink has an effective customer support method beginning with Faye stayed connected with me while we got one of the two 180 degree cameras up and running. It was a unique situation as the two camera on home hub system I purchased was used at properties at two locations. Faye would follow-up with emails after send me the steps to reset one of the cameras which was locked on an amber light position. The process took a few weeks as we got busy with other stuff and Faye kept in-touch all the while.

Without doubt the worst customer service I've ever experienced. Basically if you have a camera which needs repairing and it falls outside the warranty terms, your goosed.
The pin in the charging port bent, our fault but as it was damaged they will not try to fix it, £200 down the drain. Surely its not beyond comprehension to charge for repairs if needs be. Never again

Recently purchased four cameras (PoE TrackMix) and an NVR (RLN8-410). Had them installed and the cameras worked fine right away. But the app wouldn't work if we weren't at home.

Trying to get support from Reolink was one of the most frustrating experiences I've had with a company. Their AI support was not helpful at all and when I finally got an agent on the chat, he disappeared on me. Spent almost 2 hours on this and got nowhere.

Tried calling and then they hung up on my automatically because they were too busy with calls.

Would not recommend purchasing these products at all because if you can't get them to work, you're SOL.

REOLINK PLEASE DONT BOTHER TO REPLY ON HERE, YOU HAVE HAD YOUR CHANCE TO MAKE THINGS RIGHT!

Well I hated my experience but you be the judge! NVR stopped working and fault was decided to be the power supply. Finally I have the replacement NVR but it took 38 emails over 31 days, despite saying that I did not feel comfortable taking apart the NVR I was told my options were:
1. Send back the NVR with all my security videos (unacceptable)
2. Take both the old and new NVRs apart, I explained that I was not comfortable doing that.
3. Pay for the HDD and take the device apart to take out the HDD (again I was not comfortable doing that and why should I be out of pocket for a device that failed after less than a year)

In the end I had to pay a third party over £100 to remove and format the HDD. Pay someone to go up and reset all of the cameras so they would connect to the new NVR which x3 was a little over £125. and of course all of the time it took to get absolutely nowhere with back and froths where they offered the same options despite me repeatedly stating I didn't feel comfortable taking apart the devices myself!

After all that Reolink service team asked me to remove my old 1 star review because in now had a working hard drive and they were certain I should be happy with the experience. I made it clear I was not and that I was about to put another (this) one star follow up review with how it actually went. In reply to that they offered me £50 as a (please don't post another one star review) "gesture of goodwill" which I flatly refused preferring to warn others thinking of buying their products.

ALL THEY HAD TO DO WAS RECOGNISE THAT PRIVATE SECURITY FOOTAGE WAS STUCK ON THE DRIVE THROUGH NO FAULT OF MY OWN AND LET ME DESTROY THE HDD/ WRITE OFF THE EDEFECTIVE DEVICE - So short sighted!

I was so happy with the cameras I had from Reolink until the system failed and Reolinks customer service was revealed as rubbish.

Everyone has been wonderful answering my questions before placing my order on wired camera system. I haven't got them yet, but they are shipped and on the way.

Kaylee provided clear and detailed product recommendations. Very helpful!

There was literally no wait time, as the chatbot directly connected me to a technical support representative once my problem was identified. The tech was really knowledgeable, sociable and experienced. Recently, I purchased a new phone and when I transferred all of my apps to the new phone, I lost my Reolink cameras information. I managed to program 3 out of the 4 cameras with QRC code/UID's, but the 4th camera's label was worn off of the camera due to the outdoor weather conditions. The only barcode visible was the serial number, which the tech support rep used to get my UID number. I manually installed my camera through the app using the UID number which was flawless! A+ for the excellent service provided by Oia!

The sales rep AJ, was very professional and answered all of my questions with the product I inquired about. Very quick repsonse

The support team and customer service are horrendous.
Few minutes after I placed the order, I saw a message that the cameras I ordered are not compatible with the NVR model which I also ordered. I called right away asking to cancel the order so I can place a new one. But the whole experience was very unprofessional. After I submitted a cancellation form and provided the request several times and talked to several Reolink agents (Gian, Lex, Je,...) to stop the order before it was shipped. Reolink continued with the order and charged me anyway. At times, I was dismissed and the agent moved on or kept asking the same questions to which I have already replied and provided information. It was a big waste of time and a very bad service.

Issue was solved quick, fast and in a hurry. Was skeptical at first but the online chat was quick and responsive. When seaching via the NVR update button it said all was up to date. Apparently it does not mean the firmware possibly just hardware. Nonetheless it was painless.