Repaircapital Reviews 

102
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, noting that their repaired gaming controllers and consoles work even better than brand new. Many people warmly appreciate the professional and reliable service, showcasing the helpful support team and effective permanent solutions for common stick drift issues. Some reviewers were not happy with the communication and noted occasional delays in getting prompt responses to their ongoing inquiries. A few consumers also mentioned that the process sometimes took a little longer than expected to receive status updates or get their repaired devices shipped back.

What people talk about most

Service

Customers had positive experiences with service, highlighting fast repairs, excellent communication, and... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly in great... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent replacement work and... See more

Response time

Users describe satisfaction with response times, frequently highlighting very quick turnarounds and fast,... See more

Staff

People report positive experiences with staff, praising them for being professional, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service, got tmr sticks fitted for my scuf due to stick drift. Controller works perfectly now, better than brand new. Very quick turnover, Joe is also very helpful and responsive. Highly rec... See more

Company replied

Rated 5 out of 5 stars

I had my Xbox Series X and Elite Series 2 controller repaired by this company, and they did an excellent job! Everything is working perfectly now. The service was professional, quick, and reliable. I... See more

Rated 5 out of 5 stars

Was worried at first, but Joe was very responsive when I reached out to him via phone and reassured me. He received the controller well, responded quickly and sent it back in less than a week despite... See more

Rated 5 out of 5 stars

These guys are fanstastic. Both my PS5 controllers were experiencing stick drift on the left sticks. I was going to replace them, but then I located these guys via eBay and the upgrade service which r... See more


Company details

  1. Repair Service
  2. Game Store
  3. Mobile Phone Repair Shop

Written by the company

Repair Capital is a comprehensive mail-in repair center specializing in a wide range of electronic devices, including gaming consoles, controllers, Nintendo Switches, iPhones, and iPads. Our expert technicians are dedicated to restoring your devices to peak performance with quick turnaround times and exceptional customer support. At Repair Capital, we are committed to providing top-notch repair services with a focus on customer satisfaction. Trust us to handle your device repairs efficiently and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(102)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than new

Easy to order and ship to, excellent quality repair work, and prompt return.
Controller feels better than new and no more stick drift.

January 7, 2026
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Reply from Repaircapital

Thank you Andrew

Rated 4 out of 5 stars

I ordered a ps5 controller hall effect…

I ordered a ps5 controller hall effect upgrade, they made a spectacular repair.
However, it did take a bit of my capital.
Additionally, I asked for a update on my review a week after I sent it in. Unfortunately they never got back to me, but it is possible due to the fact we were nearing Christmas this is why.

Overall a great experience, would recommend, and don't worry if it takes a bit of time to come that is normal.

December 23, 2025
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Reply from Repaircapital

Thank you for taking the time to leave such a detailed review, we really appreciate it.

We’re delighted to hear you were happy with the Hall effect upgrade and the quality of the repair. That means a lot to us.

We apologise for not responding to your update request at the time. With the Christmas period being exceptionally busy, some messages unfortunately took longer than usual because we prioritised getting the repairs done, but we completely understand how that can be frustrating.

We truly appreciate your patience and your recommendation. If there’s anything we can do to assist you in the future or improve your experience further, please don’t hesitate to reach out, we’d love the opportunity to earn that final star next time ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Gulikit TMR Upgrade

Had dualsense edge stick modules and a scuf controller upgraded to the gulikit TMR joysticks by these guys, would highly recommend as they know their way around a controller

December 6, 2025
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Reply from Repaircapital

Thank you Logan :)

Rated 5 out of 5 stars

Excellent service

Excellent service, quick turn around, great Comms. A++++++
I sent 3 controllers for hall effect upgrade and I'm very pleased.

November 15, 2025
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Reply from Repaircapital

Thank you David :)

Rated 5 out of 5 stars

Dualsense edge TMR upgrade

Fixed my stick modules for Dualsense edge, upgraded with the Gulikit TMR sticks. Clear instructions on postage and good communication (I am a skeptical person and they eased this with their communication)

November 29, 2025
Unprompted review
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Reply from Repaircapital

Thank you Logan :)

Rated 5 out of 5 stars

Incredible service

Incredible service. Very fast, very professional and very well priced. Would definitely recommend and will definitely use these guys again.

November 6, 2025
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Reply from Repaircapital

Thank you stoofa :)

Rated 5 out of 5 stars

You're in safe hands

Excellent service. Nervous about sending my Switch in. Thought I messed up but Joe reassured me that he had my parcel. Service was done quick and sent back no issues at all.

Definitely would buy from Repaircapital again

November 6, 2025
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Reply from Repaircapital

Thank you Anon :)

Rated 2 out of 5 stars

Sent controller for repair after…

Sent controller for repair after seeing quick turnaround of 1 to 3 days. Sent sign for delivery which was received on 16th am.
On 22nd Sent email to ask for update. No response, further email Sent again no response.
Phoned on 25th and was told it had been sent back already (it hadn't)
I asked them to give me the tracking number return info. Was told they would send it.
Mon 27th get text with tracking information, royal mail states their expecting it......!
Received back Wed 29th!!!! Hardly a quick turnaround 13 days.
Clearly it had been missed/forgotten these things happen.
Just be honest and admit that.
Also answer your emails and give an update.
At one point I actually thought I had been scammed due to no contact or response.
Yes it's fixed but wouldn't use again. Sorry 😞

October 24, 2025
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Reply from Repaircapital

Hi Vince,

I’m really sorry to see that you left a 2-star review, I never want any customer to feel unhappy with their experience.

After checking, it looks like your package didn’t include a note with the correct information, which meant your device was placed in our *unidentified section* until we received further details. I’ve also reviewed our email history, and I can confirm that we replied promptly to each of your messages, we always aim to respond as quickly as possible during our opening hours.

I genuinely value every customer and i really do want to make things right i dislike having unhappy customers so please if there’s anything I can do to help or resolve this for you, please get in touch, I’d love the chance to turn your experience around.

Best regards,
Joe
Repair Capital

Rated 5 out of 5 stars

An extremely pleasant and simple experience

I recently needed an installation for my Nintendo Switch, and after searching a while online, Repair Capital seemed to be the place with the best reviews. I sent my switch off (with a lot of nerves), and hoped that it would come back okay. A short time after it had been delivered to Repair Capital, I received a call from Joe, confirming that they had inspected the switch and advising that one of the cables had been ripped from it being previously opened. I opted to pay a small additional cost for this to be fixed too. The next day, I received another call confirming that the installation had been done, the cable fixed, and Joe was ready to send it back to me. My switch arrived exactly how I expected, and the installation was done perfectly. It did take a little longer than expected getting back, but that was the fault of Royal Mail.
The whole experience was super simple and quick. Joe was very wonderful and pleasant to speak to, and transparent with what was happening. I have zero complaints, and will definitely look to Repair Capital if I need something else similar done in the future :)

October 18, 2025
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Reply from Repaircapital

Thank you Rosie :)

Rated 5 out of 5 stars

Incredibly quick and efficient service

Incredibly quick and efficient service. PS5 controller was dispatched, repaired and returned within a week, and the controller now feels more sturdy and robust than previously - I’m ver6 happy with the whole experience.

September 11, 2025
Unprompted review
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Reply from Repaircapital

Thank you Bryan :)

Rated 5 out of 5 stars

No hassle controller repair

Excellent company repairing my Sony PlayStation controller in one week received it back in like new condition stick drift has magically disappeared so much cheaper than buying a new controller and totally without any hassle would certainly use this service again and recommend it.

October 15, 2025
Unprompted review
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Reply from Repaircapital

Thank you Michael :)

Rated 5 out of 5 stars

Very fast service

Very fast service. Literally a 2 day turn around.

October 2, 2025
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Reply from Repaircapital

Thank you :)

Rated 5 out of 5 stars

Transparent, open and kind

Extremely open and honest about the chances of repair of my gadget and did not charge me anything unless he could be certain that the root issue was fixed. A pleasure to deal with, I'd definitely go to him again if I needed anything else repaired.

September 25, 2025
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Reply from Repaircapital

Thank you Daniel :)

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