Repairguys Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and polite demeanor, often going above and beyond. The service provided is frequently described as highly efficient and quick, with many appreciating clear communication, timely arrivals, and overall ease. Excellent customer service is also highlighted, noting helpfulness and a smooth experience from initial contact to job completion. However, some customers noted that certain product repairs occasionally required multiple visits or temporary fixes while waiting for parts, which could extend the time until the appliance was fully operational.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, politeness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting issues with faulty... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(348)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Scott from the repair guys

Scott arrived at the time he said he would be with us, he was very professional and knowledgeable.

March 10, 2026
Unprompted review
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Reply from Repairguys

Thank you for reviewing our service

Rated 5 out of 5 stars

Great service!

Haydn came to repair our tumble dryer. He was polite and professional. I was kept to date at all times as it needed a new part. I would not hesitate to recommend the repair guys.

March 9, 2026
Unprompted review
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Reply from Repairguys

Thank you for the lovely review

Rated 5 out of 5 stars

Matthew was so helpful today

Matthew was so helpful today. Called to say would it be possible to come early, which it was. When arrived, he was very polite and fixed my issue straight away with my washing machine. Thank you very much!

March 9, 2026
Unprompted review
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Reply from Repairguys

You are very welcome, thanks for the review

Rated 5 out of 5 stars

Panasonic TV repair.

Absolutely brilliant--Scott was able to complete a factory re-set on my Panasonic TV very quickly so now fully working again. Many thanks.

March 6, 2026
Unprompted review
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Reply from Repairguys

Thanks for the great review

Rated 5 out of 5 stars

From my first call to book an appt to…

From my first call to book an appt to Matt the engineer checking our Bosch dishwasher, I can not praise the service we received. The Bosch had a major electrical fault and was not repairable so Matt went the “extra mile” and checked on line for an equivalent Bosch. Thanks Matt. Finally this is the second time we have used Repair guys, we will not go to anyone else. Thanks guys!!!

March 5, 2026
Unprompted review
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Reply from Repairguys

Thanks for the lovely review. Happy to help!

Rated 5 out of 5 stars

Exceptional Customer Service

I recently had the pleasure of being assisted by Matthew from The Repair Guys, and I couldn’t be more impressed with the service he provided.

Matthew is extremely knowledgeable, thorough, polite, and genuinely helpful. He quickly and efficiently diagnosed the issue with my washing machine and rectified the problem without any fuss.

What really stood out was the time he took to educate me on how to properly use and maintain my appliance. He offered clear explanations and helpful advice, and I genuinely feel like I’ve learned a lot from the visit.

His customer service was absolutely top notch from start to finish. Matthew is a real credit to your company, and I would not hesitate to recommend The Repair Guys to anyone in need of appliance repairs.

March 6, 2026
Unprompted review
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Reply from Repairguys

Thank you for the great review. We will feed this back to Matt

Rated 5 out of 5 stars

Scott came twice and on each occasion…

Scott came twice and on each occasion within the time slot. He was precise and to the point, diagnosed and repair my tv.
What a pleasure to receive such efficient service, plus the offer of a loan tv in the interim.
Not many companies of this standard.
Thank you so much.

March 5, 2026
Unprompted review
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Reply from Repairguys

Thank you for the amazing review, we were very glad to help

Rated 5 out of 5 stars

Repairguys fixed my digital screen on my Samsung oven without fuss…

I purchased my Samsung oven from Richards TV. The digital screen became faulty with 3 months. I was told they could do nothing and I had to go through Samsung. Samsung contracted Repairguys to repair. Hayden assessed and repaired. He was very professional, efficient and repaired without fuss. His calm demeanor was reassuring. I am happy now that my oven is now working thanks to Repairguys.

February 27, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Highly effective John Lewis TV…

Highly effective John Lewis TV guarantee replacement carried out by Scott. Quick polite and pleasant.

March 3, 2026
Unprompted review
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Reply from Repairguys

Thanks for the review, happy to have helped

Rated 5 out of 5 stars

Great service by Mathew,

Great service by Mathew, very knowledgeable and explained the correct way how to use my tumble dryer. Thank you

March 2, 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Happy with engineers

Although appliance not repairable, very happy with service of the two engineers, who were pleasant and helpful. Appointments organised efficiently.

February 27, 2026
Unprompted review
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Reply from Repairguys

Sorry we could not assist in the repair but thank you for taking the time to review us

Rated 5 out of 5 stars

A good Representative for your company.

Matthew was the engineer who came to look at my freezer. In no time at all he spotted the problem and sorted it very quickly.
He is a very friendly person who is good to have in your home and I think he is a good asset to your company.

February 20, 2026
Unprompted review
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Reply from Repairguys

Thank you for the feedback, happy to have helped

Rated 5 out of 5 stars

Great communication

Great communication, great knowledge, fixed in under an hour.

February 20, 2026
Unprompted review
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Reply from Repairguys

Thank you for the positive feedback

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