Repair Outlet Reviews 

8,617
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,617)

432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unfortunat the new power supply did…

Unfortunately the new power supply did not do the trick
This is in no way any fault on your part
Thank you for your prompt service
Cheers
M McLeod

May 7, 2026
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Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 1 out of 5 stars

Cheap flimsy material

Cheap flimsy material. Only worked for 5 minutes. Don't waste your money. Couldn't fault the delivery though so that's who the 1 star is for

May 6, 2026
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Reply from Repair Outlet

We’re sorry to hear the product didn’t meet your expectations and that it stopped working so quickly. That’s certainly not the experience we want for our customers. We do appreciate your comments regarding the delivery service, and we’ll also take your feedback about the product quality on board as we continue to improve our range. Please feel free to contact our customer support team so we can look into this further and help put things right.

Rated 5 out of 5 stars

Fast delivery great service good…

Fast delivery great service good quality parts at great prices, only problem was from myself as I didn't realise the ps5 was a slim model, will still keep parts as I'm sure someone will ask me to repair their console.

May 2, 2026
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Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

I brought a screen with the frame for a…

I brought a screen with the frame for a s22 ultra and back glass and a battery good price fast delivery and parts are great so far I think it's been 2 weeks since I brought them. I repaired the phone my self everything costed less then going to a repair shop which they said 130£ for just the screen and for thr frame and back glass and battery 210£ but i think I did everything under 120£

April 26, 2026
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Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 4 out of 5 stars

Purchased a screen from them it came…

Purchased a screen from them it came damaged and the company was fantastic by shipping out another one at no charge would higly reccomend buying from them

April 29, 2026
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Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 1 out of 5 stars

Samsung note stylus, not official not bluetooth

Product is marked as Samsung note 20 ultra stylus replacement,
They have several on the website most say specifically Bluetooth not supported
One doesn't, logic dictates that it's Bluetooth supported as it doesn't specifically say in the title or in product description that it isn't,
Been send 3rd party stylus, fits in original position, does not have Bluetooth, when questioned on this, was told effectively tough and told to move on

Edit updated 13th may

They have updated the product description admitting fault, but won't do anything regarding providing accurate item
Will not be going back to repair outlet

April 30, 2026
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Reply from Repair Outlet

We’re sorry to hear that the product did not meet your expectations and apologise for the confusion caused by the listing.

Following your enquiry, we advised that the item could be returned for a full refund, as customer satisfaction is important to us. We have also reviewed and updated the product listing to make the compatibility and Bluetooth functionality clearer and help prevent any future misunderstanding.

We appreciate you bringing this to our attention and apologise again for the inconvenience caused.

Rated 5 out of 5 stars

Very good service given received the…

Very good service given received the SIM card tray it fitted my apple iPad 7th generation as my old one was broken I could read and understand the messages sent about royal mail delivery times and it was posted to my address on time so I fitted the new SIM tray into my iPad and it works so everything went well no problems with the order.

April 29, 2026
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Reply from Repair Outlet

Thank you for the kind feedback! - RO Team

Rated 5 out of 5 stars

Great products at great prices

Great products at great prices. Fixed my daughter’s iPhone screen at a fraction of the price. Many thanks. Easy to order and no issues

April 23, 2026
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Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

Life saver

Accidentally melted the plastic case of a PS4, thought I was cleaning it and ended up doing more damage. A quick google search lead me to this website. Brought a PS4 shell case and it was cheaper than Amazon including delivery. Item came quick. Very happy with the quality. Website was easy to use as well.

April 26, 2026
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Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

Rated 1 out of 5 stars

Wrong item ordered

April 24, 2026
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Reply from Repair Outlet

We’re sorry to hear you were disappointed. Having reviewed the order, the item supplied matches the product selected at checkout. We always recommend checking the product details carefully before placing an order, and our team is happy to help with any queries prior to purchase.

We appreciate your feedback and are always looking to improve our customer experience.

Rated 5 out of 5 stars

Getting a new screen and it not…

Getting a new screen and it not cracking the next day. Bought a cheap one from a county with a capital C. Lasted 3 days and looked like a mosaic. After the second repair, my phone is like new. Very good service.

April 24, 2026
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Reply from Repair Outlet

Thank you for the feedback, we are glad to hear it! :) - RO Team

Rated 4 out of 5 stars

Great shop, not great replacement parts.

The ordering and delivery process was great.
Unfortunately the display I ordered for my OnePlus 5T is slightly red tinted on the left side and green tinted on the right side especially at medium to low brightness. The replacement battery is also only at 85% health right from the box.

April 29, 2026
Unprompted review
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Reply from Repair Outlet

Thank you for the kind feedback! - RO Team

Rated 1 out of 5 stars

Screen is completely wrong the boarder…

Screen is completely wrong the boarder is huge the screen does not sit flush inside the phone

April 11, 2026
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Reply from Repair Outlet

We’re very sorry to hear about your experience and thank you for your feedback.

We’re unable to find any record of you contacting us regarding this issue, and we would have really appreciated the opportunity to assist you directly.

Please note that the screen purchased is an aftermarket LCD screen. This type of screen is not expected to be an exact match to the original, as the iPhone 16 Pro Max is originally fitted with an OLED display. As a result, there can be differences in fit, thickness, and bezel appearance compared to the genuine screen.

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