Repair Outlet Reviews 

8,616
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(8,616)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

adhesive strip was terrible

adhesive strip was terrible

June 16, 2026
Repair Outlet logo

Reply from Repair Outlet

We’re sorry to hear that you experienced an issue with the adhesive strip and apologise for any inconvenience caused.

We have checked our records, but unfortunately cannot see that we have received any contact from you regarding this issue. We would really appreciate the opportunity to look into this for you and see what we can do to help.

Please get in touch with our customer service team with your order details, and we’ll be happy to assist further.

Rated 5 out of 5 stars

Charging port for Poco M3 5g

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the phone and received before midday the next day. It fitted and is working fine now. Would recommend this company 100%

June 22, 2026
Unprompted review
Rated 4 out of 5 stars

The cable worked

The cable worked, unfortunately battery ( that was replaced the day before & working fine ) doesn’t work which I ordered from somewhere else

June 10, 2026
Rated 2 out of 5 stars

Great service, faulty product

The service is great, didpatch and delivery was quick and price was more than reasonable. However on this ocassion, the product I ordered has a flaw. I have ordered a new 3rd party, aftermarket, non-official screen with a frame for a Samsung Galaxy S24 FE for my brother to replace it, as he has damaged his screen leaving it non-finctional. The flaw was with the side power button. The small board was not secured properly and is popping out, making the volume down button and the power button non-functional (thankfully I did not have back glass adhesive on me at that moment so I could have made a temporary repair to make the buttons functional). While I understand that when buying non-original parts, they're not going to be the same quality. However, quality and actual fuction are 2 different things. The frame wad already made from plastic (instead of aluminium), which for the price is fine, and the screen was a cheaper OLED, which made my brother lose the phones 120hz refresh rate capabilities, which is fine again for the price. However, I still expect for everything inside the frame to be functional on the inside, this is the one area you can't cut corners with. Additionally, the screen is not that cheap either. So on this occasion, I am disappointed. And sadly, I cannot return and replace this product, since my brother requires a functional phone for everyday use. I will try and find a workaround to fixing the button board permanently to the frame, however, this should have been done by the manufacturer. I am not solely blaming Repair Outlet for this mistake, this 8s more a mistake of the manufacturer and supplier. however, Repair Outlet should have better quality control measures in place, to make sure that parts supplied to them have been tested and work in accordance to description. I hope that no one else has a similar experience, as I know for most people, their phone's contain their whole life and when something is damaged, it just makes the experience that much worse. Aftermarket parts should hold the same level of quality control as OEM's, since the one corner they are allowed to cut is cheaper quality display and frame material, everything else should be top notch and compatible with the phone you are trying to repair.

June 16, 2026
Rated 5 out of 5 stars

Recommended!

I was sceptical that a part can be both cheap and reliable but I have to say those fears were unfounded.

I bought a switch card reader daughterboard, took 30 minutes of being careful with replacement and it worked like a charm.

A shop tried to charge me £95 for it and a second repair shop said £75...for a £15 part and half an hour "work" which an experienced person could do in 10 minutes.

June 14, 2026

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