Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car Service
  2. Software Company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Pros and Cons

Found a lot of parts lists. Found some exploded diagrams. Did not find much in way of "how to" remove/replace/repair various car systems like dash board a/v panels. "Search" mechanism could use significant improvement

September 11, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. For most vehicles our coverage is very good, but in rare cases the information for a specific model can be lacking. In those cases we make it right for the customer, including a full refund if needed. If you haven't done so already, please contact us at support@repairsurge.com so we can look into this. We'd greatly appreciate the chance to resolve this issue for you! Thank you.

Rated 5 out of 5 stars

Helped in a pinch

I was performing a job for a disabled individual and need a wiring diagram for a specific vehicle. I had gone to the dealership for help in locating this and was turned down, stating "we do not have the time, and the diagrams are online now". I could not find any information online until I came across Repair Surge. I found my vehicle and purchased the manual. I able to complete the job in a matter of minutes after finding what I was looking for. I am extremely satisfied with this outcome and the help from Repair Surge.

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

03 Tundra poor manual

Getting the manual for my 03 Tundra was OK, but the manual itself was very poor as it had no line drawings or pictures for any procedures I wanted to do. Thats why I asked for a refund which they gave it to me without any fuss. I bought one that is from Toyota with line drawings and procedures and No Time limitations

August 28, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We appreciate that you contacted our support team and gave us a chance to resolve this. As you mentioned, we determined that our information for your specific model was lacking. As a result, a full refund was provided. This situation is rare but when it happens, we take responsibility and resolve it for the customer. We're also glad you were able to get the information you needed elsewhere. Please don't hesitate to reach out if we can assist with anything in the future.

Rated 4 out of 5 stars

Late model Toyota WSM

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this service, it’s not very easy to sift through and if you pay for a subscription, it certainly difficult to get a manual off of it. The repair surge manual is comparable to exactly what Toyota has to offer but at a much more reasonable price and you get it for the whole year. I found the manual. It will be very useful for the things that I needed it for.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

2016 Range Rover Sport

Started using the manual for my 2016 Range Rover sport right away. It's well laid out with sections for procedures, parts and info, fluids, wiring diagrams, technical service bulletins and maintenance schedules.

Purchased it and used it the first day to troubleshoot some air suspension issues and it was a great help. Part numbers with real life prices that I was able to find elsewhere on the web was very handy.

I was also able to find the technical bulletin that outlined an issue with my twin speed transfer case. I was able to use my IID GAP tool to do a reset and change the fluid to fix the issue. All the info I needed to perform the repair was found in the manuals various sections. The savings alone from this one repair well covered the cost of the manual.

I would not hesitate to purchase more manuals in the future as needed. Very quick and convenient and nice that I can log in to use the manual on my phone, iPad or computer.

August 24, 2025
Unprompted review
Rated 2 out of 5 stars

Manual was like 1 page out of 10.

paid for 3 years access to "Complete Porsche Cayenne manual. BUT the procedures, images, are grossly incomplete. a Tiny fraction of the factory information. Very disappointed.

August 13, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Did you contact us about the issue? We're not able to find anything in our support messages. We would've been happy to address the issue if given the chance. It sounds like we didn't have sufficient info for your vehicle model. Our coverage for most vehicles is very good, but in rare cases there can be issues. In those cases, we take responsibility and make it right for the customer. This includes a full refund if needed. Please contact us and we'll be happy to investigate and get this resolved for you. You can email us at support@repairsurge.com or use the form on our website. Thank you and we hope to hear from you soon.

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