Started playing with cost. Changing it to a subscription charge plus usage charge, go over you allocated usage get charged more. (Who knows how many emails thry will get) All that nonsense. Tbh it wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've been using Replyco for the better part of a year now. We tried multiple Amazon/eBay edesk solutions prior to this one and this is our favorite of the lot. The development team is extremely activ... See more
Good software let down by not having basic features - See below example "Can you please share a screenshot of the error you are receiving, also please keep my colleague xxxxx CC in the email a... See more
Outstanding customer service, help me set up throughout the whole day on live chat. The app is great along with very smart UI which is easy for employees to understand and adopt. Our response times ar... See more
Company details
Written by the company
Multi channel customer service platform that turns eCommerce messages into happy customers. Built exclusively for online retailers.
Contact info
9 Oliver Business Park, Oliver Road, Park Royal, NW10 7JB, London, United Kingdom
- 020 8064 0564
- help@replyco.com
- replyco.com
2.1
Poor
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent. What more can we say. Been using for two years now.... Makes me wonder why other companies fail to invest in such systems to make their lives easier!
Alex & Artem offer great support when needed too.
October 15, 2020
Unprompted review
Outstanding customer service
Outstanding customer service, help me set up throughout the whole day on live chat. The app is great along with very smart UI which is easy for employees to understand and adopt. Our response times are better and replying to messages has become a cost saving experience without neglecting on standards. I would highly recommend Replyco to any ecommerce retailer who needs a simple all-in-one soulition in place. Special thanks to Alex!
October 7, 2020
Unprompted review
A great e-commerce customer service solution
We are new to Replyco and so far so good! Their system provides us with all the tools we need to provide timely customer service and our team find the system intuitive and easy to use.
We love how all the features are available on all the different account options and it is number of tickets that dictates your montly cost. That is really valuable to us and was the main reason why we chose Replyco over the competition.
They are also extremely responsive to questions/queries. Updates and improvements seem to be released very regularly also.
We are looking forward to growing as a business with Replyco by our side!
October 2, 2020
Unprompted review
Excellent System with even better Customer Service
The system has been a joy to use, after coming over from Replymanager. The system has surpassed Replymanager already and the helpful team are constantly striving to improve and adding new features daily.
They listen to all feedback and look to improve where possible, if I have an issue, it is literally dealt with there and then. Alex has been amazing to deal with, friendly, considerate and knowledgeable.
I have already recommended to many other businesses in our field and if you're looking to make the switch, do it sooner, rather than later. The efficiency and productivity gains are immense.
Thank you Replyco team.
June 25, 2020
Unprompted review
Great
I have several accounts on different channels such as Ebay and Amazon. Using Replyco, my life has become easier. I really save a lot of time!
April 17, 2019
Unprompted review
Saves time
Replyco saves us a lot of time dealing with incoming queries.
December 3, 2018
Unprompted review
The tool is fantastic
The tool is fantastic, very easy to use once you've integrated the channels. The support that has been provided to me during the setup process was fantastic - thank you for going an extra mile and being extremely patient with me :)
December 3, 2018
Unprompted review
This app saves my time!
December 3, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.