A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Will 100% recommend buying your Reptile goods from Reptiles By Post, brilliant fast postage amazing staff well priced Top tier service Will 100% continue to use for my Tarantulas food
Company replied
Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣
Company replied
So I've been using these guys for a long time now on a subscription base. I received a phone call today after I had to change my subscription dates. The fella who called me was super polite and friend... See more
Company replied
Company details
Written by the company
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Written by the company
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Contact info
United Kingdom
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4.7
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Reptiles By Post
Thank You, Helen
Reply from Reptiles By Post
Thank You, Kim
Excellent service again from reptiles…
Excellent service again from reptiles buy post i ordered some mice for my snakes and they came still frozen which is fantastic and in excellent condition very well packaged with ice packs and the mice in excellent condition and very good quality to keep my snakes healthy while there growing top marks reptiles buy post amazing service
April 15, 2026
Reply from Reptiles By Post
Thank You
Brilliant service
Brilliant service. Ordered turtle food pellets and they arrived in perfect condition. Delivery was impressively fast — ordered Monday, arrived Tuesday. Great packaging, excellent price, and my turtles are loving it. Will definitely order again
April 15, 2026
Reply from Reptiles By Post
Thank You, Jose
Reply from Reptiles By Post
Thank You, Phil
Brilliant lively locust great price and…
Brilliant lively locust great price and speedy delivery
April 7, 2026
Reply from Reptiles By Post
Thank You, Richard
My order was dead
April 16, 2026
Reply from Reptiles By Post
Hi Stephen, really sorry to hear this. Can't see any messages from you on our system, so if you'd like to email us at info@reptilesbypost.com we would love the opportunity to put this right for you. Thanks.
Happy …
Very happy with the delivery service and the health of live food ordering was easy and service brilliant
April 14, 2026
Reply from Reptiles By Post
Thank You, Mandy
Always excelent and super helpful
Always excelent and super helpful. The website is well designed and the delivery is always prompt.
April 13, 2026
Reply from Reptiles By Post
Thank You, Jackie
Great service
Great service, quick delivery, all alive and healthy. Will be using this business from now on. Thanks 5*
April 7, 2026
Reply from Reptiles By Post
Thank You, Rachel
Perfect!
Perfect! Quick delivery and packaged well! Not 1 dead Dubia!! Will be buying from you in future no more trips to pets at home.
April 14, 2026
Reply from Reptiles By Post
Thank You
Brilliant little company!
Brilliant little company and great
Service.
Highly recommended for all your reptile needs
April 13, 2026
Reply from Reptiles By Post
Thank You, Mark
Great Company to deal with but pity…
Great Company to deal with but pity about the shipping company they use!!
April 13, 2026
Reply from Reptiles By Post
Thank You, Brian
As always - Thanks again!
As always. Reptiles by Post provided super responsive service and supplied lovely healthy active crickets quickly and efficiently.
April 13, 2026
Reply from Reptiles By Post
Thank You, Susan
Prompt service
April 13, 2026
You wrote that if the order is my by…
You wrote that if the order is my by 14.00pm the delivery will come next day. I made an order at 13:40 and paid for the next day delivery until 12.00 but the order came in two days only. Very dissapointing.
April 13, 2026
Reply from Reptiles By Post
Hi Anna, I think there has been some confusion here. As you ordered before 1pm on Sunday, we shipped on Monday which is in line with our dispatch schedule. Your order was then delivered to you on Tuesday. The delivery which you paid for was 'DPD By 12', which means that your order will arrive before 12pm the day after we ship it, which it did. For future reference, our dispatch schedule can be found on our website, and on your order confirmation email. Please email our customer service team at info@reptilesbypost.com if you have any further concerns or queries. Thank you!
First order and very happy customer
First order and very happy customer. Delivered promptly and well packaged. Hoppers and roaches are a great size, very healthy and my Rankin dragon loves them ❤️
April 13, 2026
Reply from Reptiles By Post
Thank You, Ashley
Fast shipping, healthy feeder insects
I thought golden fruit flies, they came the next day after shipping and arrived healthy. will definitely buy again😊
April 13, 2026
Reply from Reptiles By Post
Thank You, Phoebe
Reply from Reptiles By Post
Thank You, Zoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.