Ticketmaster Resale Australia Reviews 2,951

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Far too long to receive payment for tickets sold and absolutely no response from customer service from three enquiries. This has been a terrible experience and I’m still not sure at all if I need to... See more

Rated 1 out of 5 stars

Scalpers haven . Ripped off badly with this off shoot site connected to ticketmaster. Resale site is on the ticketmaster web page (Collusion ?) , which deceives the buyer in believing all is fair and... See more

Company replied

Rated 1 out of 5 stars

This Website is incredible misleading! They are basically ticking scalpers. The price of a ticket I purchased was inflated by 250% including fees & charges, to make matters worse the ticket are almos... See more

Rated 1 out of 5 stars

I purchased refundable tickets for Van Gogh alive, then attempted to obtain a refund to change to a different time slot. This turned out to be impossible using their on line system including several a... See more

Company details

  1. Event Ticket Seller
  2. Hobby Store

Information provided by various external sources

Ticketmaster Resale is an open marketplace for the sale and purchase of live event tickets. The majority of tickets may exceed face value and prices are set by the Sellers of the tickets. Ticketmaster Resale does not sell tickets, set ticket prices or control the ticket inventory available on the website - we provide the platform from which other people can buy and sell their tickets.


Contact info

1.2

Bad

TrustScore 1 out of 5

3K reviews

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Rated 5 out of 5 stars

Ticketmaster Resale

The team always kept me up to date with the progress of my sale and my enquiries were answered quickly and professionally. I would highly recommend reselling your tickets through the site!

May 30, 2018
Unprompted review
Rated 4 out of 5 stars

I was happy that I sold 2 out of my 4…

I was happy that I sold 2 out of my 4 tickets but I think the resale site should with the main site with a tab for resale rather than having to set up another account also I think the time for the money to come through is a bit too long.

Regards
Debra

May 30, 2018
Unprompted review
Rated 2 out of 5 stars

Exorbitant prices for admin and resale…

Exorbitant prices for admin and resale compared to StubHub, would not use again.

May 30, 2018
Unprompted review
Ticketmaster Resale Australia logo

Reply from Ticketmaster Resale Australia

Hi RE,

Ticketmaster Resale's fees include our costs associated with providing a secure online platform for the purchase and sale of live event tickets and the administration and support of this platform.
We value your feedback as a seller and appreciate your time in leaving your review.

Kind regards,

Ticketmaster Resale

Rated 1 out of 5 stars

Prolonged time between sale of tickets…

Prolonged time between sale of tickets and and payment.

May 30, 2018
Unprompted review
Ticketmaster Resale Australia logo

Reply from Ticketmaster Resale Australia

Hi Dean,

Thank you for your feedback.
All sellers are paid within 7 to 10 business days after the event has taken place unless a further review of the order is required to be done. We try and be as transparent as possible in regards to payment timeframes by providing this information to sellers at the time of listing and making the information available via our seller agreement which you can locate on our website at all times.

Kind regards,

Ticketmaster Resale.

Rated 4 out of 5 stars

Good experience

Good experience. Tickets sold quickly. Only issue was I didn't realize that they would add $35 to the price of each ticket for their commission until I had completed the posting process.

May 30, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, had something come up and was not able to attend concert and sold the tickets through the Ticketmaster resale site 2 days before the concert. The process was so easy and received automatic payment for tickets within 7 days. Excellent service and would recommend to anyone.

May 30, 2018
Unprompted review
Rated 3 out of 5 stars

Good Service - Long Wait!

I feel that the service provided was satisfactory. However, I did wait for a long period of time in order to receive my funds. I was advised that I would receive payment following the concert, although waited for over one week following the concert. Other than this, I feel that Ticketmaster Resale is a good service.

May 27, 2018
Unprompted review
Rated 5 out of 5 stars

Very impressed with Ticketmaster

Very impressed with Ticketmaster, sold our Killers tickets within 2 hours of putting them up, and received payment 7 working days after the concert. Had some reservations originally but super happy with service and would definitely use again.

May 25, 2018
Unprompted review
Rated 4 out of 5 stars

Pretty good, but Ticketmaster needs to show their commission more transparently

As a site for selling your unused/unwanted tickets, Ticketmaster Resale makes it fairly easy to do so. However, having used them a few times now, there are a few things I don't like:

- If you have a mix of different tickets, you need to list separately. For example, I had a collection of 1 adult and 2 child tickets for a show because my wife and kids were planning on attending and then couldn't. Ticketmaster can't list them together. Some customers might be after exactly this combination knowing that all the seats are _together_.

- It irks me (a lot) that the Ticketmaster resale site is not very transparent about how much they add to your ticket price to cover their service fees. They show you the original ticket price, and they show you the price you can buy the ticket for. When I listed two Harry Styles tickets, face value $149.90 each, I indicated that I wished to get $160 for each ticket (the extra was to cover my booking fees basically). Ticketmaster Resale adds over $42 per ticket, hence they show up on the site as $202. Ticketmaster Resale shows the original ticket price, and it irks me that they don't show that $42 of that $202 is the Ticketmaster commission, not the seller trying to rip people off. The ones trying to do roughly the right thing still look like they have jacked their selling price up.

May 24, 2018
Unprompted review
Rated 2 out of 5 stars

Too long to receive payment

Ticketmaster is supposed to transfer the money for the event 7-10 business days after the event, I got paid well after that and only after I called ticketmaster to sort it out. Unprofessional and it left me out of pocket for longer than I expected.

Edit: I spoke to the mentioned Ticketmaster team members who assured me there were no issues with my ticket transfer, the event went ahead smoothly and they did not know why I had not been paid yet. There is no reason why I would have to wait over two weeks to receive payment. Not good enough Ticketmaster.

May 24, 2018
Unprompted review
Ticketmaster Resale Australia logo

Reply from Ticketmaster Resale Australia

Hi Miz,

Thank you for your feedback.
This order did require further review in regards to the payment due to the nature of the event. Payment was made however within our payment timeframes.
If you would like to know more about payments please see your seller agreement which is available online or our customer service team are available to assist you 7 days a week.

Kind regards,

Ticketmaster Resale.

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