rescueswag.com.au Reviews 

1,006
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being comprehensive, well-organized, and essential for various emergencies, often highlighting their high quality and practical design. Many people also commend the efficient service and fast delivery, noting prompt order processing and excellent communication throughout the shipping process. However, some customers also noted occasional issues with delivery, including parcels being sent to incorrect addresses, delays with express shipping, or a lack of tracking updates. A few other people also felt that the product's design or contents could be improved, mentioning specific concerns about plastic instruments, the need to supplement kits, or the internal fit of certain items.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its usefulness, comprehensive nature,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt arrival of... See more

Quality

Customers had positive experiences with quality, finding products to be comprehensive, well-packaged, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, fast, and efficient.... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Planning for remote travel and the unexpected that may be thrown your way is difficult! This swag takes most of that thinking away, leaves enough room for augmentation if needed. Has a bunch of info... See more

Company replied

Rated 5 out of 5 stars

Amazingly quick service even over the holiday period. Last minute gift arrived in time to be included in the Christmas parcel. Greatly appreciated by my camping mad son for its size and weight when... See more

Company replied

Rated 5 out of 5 stars

The rescueswag is a very comprehensive product. It contains everything you could possibly need in the event of a snake or spider bite and the instructions are easily understandable. I hope I never h... See more

Company replied

Rated 5 out of 5 stars

This is a wonderful product, love the separate bags and different colours making it really easy to find items when needed. Instruction sheets are easy to read with just the right amount of facts.... See more

Company replied



Company details

  1. Adventure Sports
  2. First Aid Station
  3. Outdoor Sports Store
  4. Sporting Goods Store

About rescueswag.com.au

Written by the company

Recue Swag

100% owned and operated by Royal Flying Doctor Service (Queensland Section)



Why shop with Rescue Swag?

Support RFDS Queensland

100% of profits go towards supporting RFDS (Queensland Section) deliver vital healthcare and services to people in regional, rural, and remote communities.

A product like no other

Our innovative Rescue Swag first aid kits are dust and waterproof and can even be turned into an emergency sling or immobilization device.

30 day returns as standard

We offer all our customers easy returns for up to 30 days post purchase.

Excellent customer service

Our Australian based support team are always ready and happy to help, whether you have a product enquiry or need to resolve an issue.

Fast Australia wide shipping

We send all our parcels via Australia post with tracking and offer express shipping options across the country.

Australian owned and operated

Our kits are assembled right here in Queensland.







Rescue Swag. The most multi-talented First Aid kit on the Planet

Written by the company

We're committed to your safety wherever you are!
Rescue Swag was founded to enable independence for Adventurers. We believe in living with mindfulness, passion and the spirit of exploration. We live it with our families, our mates and our loved ones. Above all else we believe in being safe wherever you are, whatever you do. That’s why we developed Rescue Swag. Our commitment to you is to provide the highest quality and most affordable First Aid Kit available using Australian made medical products with a minimum shelf-life of two years. Money-back, no questions asked, Guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,006)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My son absolutely loves it

My son absolutely loves it, takes in his work Ute ,when he works,as he has limited space to put stuff and this is small enough to put behind a seat or even under the seat
Great product

October 20, 2025
rescueswag.com.au logo

Reply from rescueswag.com.au

Hi Maryanne

Thank you so much for your review. We’re thrilled to hear your son loves his Rescue Swag and that it fits perfectly in his work ute. It’s great to know it’s proving practical and easy to store. We really appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Great product.

Great product.

October 13, 2025
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Reply from rescueswag.com.au

Hi Gerry

Thank you for your feedback, we’re so pleased to hear you’re happy with your purchase.

The Rescue Swag Team

Rated 5 out of 5 stars

What a great medical kit

What a great medical kit. Very cleaver design and well laid out. Perfect for the car.

October 20, 2025
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Reply from rescueswag.com.au

Hi Nathan

Thank you so much for your review. We’re thrilled to hear you love the design and layout of your kit. We love hearing where our customers keep their kits, it’s great to know it’s the perfect fit for your car.

The Rescue Swag Team

Rated 5 out of 5 stars

Fast reliable service

October 17, 2025
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Reply from rescueswag.com.au

Hi Carole

Thank you for your feedback, we’re delighted to hear you found our service fast and reliable.

The Rescue Swag Team

Rated 5 out of 5 stars

Snake bite kit…

Received kit very quickly and a video on how to use.

October 16, 2025
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Reply from rescueswag.com.au

Hi Deb

Thanks for taking the time to leave a review.
We’re glad to hear your Snake Bite Kit arrived quickly and that you found the instructional video helpful. We really appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Easy to order delivered when promised

Easy to order delivered when promised

October 13, 2025
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Reply from rescueswag.com.au

Hi Steve

Thanks so much for taking the time to leave a review. We're glad to hear your order was easy to place and arrived as expected. We really appreciate your support.

The Rescue Swag Team

Rated 3 out of 5 stars

Nothing wrong

Nothing wrong. Keep up the good work.

October 13, 2025
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Reply from rescueswag.com.au

Hi Richard

Thank you for your kind words. We’re glad to hear everything went well and that you are happy with your purchase. Thank you for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Packaged to be easy

I really love the practical packaging.

October 1, 2025
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Reply from rescueswag.com.au

Hi Marita

Thank you for taking the time to leave us a review. We’re so pleased you like the practical packaging. Thank you for your support.

The Rescue Swag Team

Rated 4 out of 5 stars

I worked in the Kimberley in 1973

I worked in the Kimberley in 1973, around Well 49 on the Canning Stock Route. We had to rely on the Flying Doctor from Derby, Polit Jan Endy, Manger Jim Keyes that's why I brought the first aid swag to give something back.
Regards
John

September 29, 2025
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Reply from rescueswag.com.au

Hi John

Thank you so much for sharing your story, what an incredible connection to the Kimberley and the Royal Flying Doctor Service. It’s wonderful to hear about your experiences from 1973 and the important role the Flying Doctor played back then. We really appreciate your support and your thoughtful gesture in purchasing to give back.

The Rescue Swag Team

Rated 3 out of 5 stars

Questionable advertising …

The picture of the product on the website and the actual size are vastly different. The picture made be believe I would be getting much more than I received.

September 29, 2025
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Reply from rescueswag.com.au

Hi Annette, thank you for taking the time to share your feedback. We're sorry to hear that the product didn’t meet your expectations. We aim to ensure our photos accurately represent our products, and we also include detailed dimensions and contents on our website so customers can know exactly what they’re ordering.

If you believe the item you received differs from what was described, please contact our customer care team at sales@rescueswag.com.au, and we’d be happy to review your order and make it right.

Kind regards
The Rescue Swag team

Rated 5 out of 5 stars

Absolutely excellent quality it's next…

Absolutely excellent quality it's next level,
All I can say if you don't have one,
Get One !!

September 16, 2025
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Reply from rescueswag.com.au

Hi Hugh

Thanks so much for taking the time to leave a review. We’re thrilled to hear you love the quality and appreciate your enthusiastic recommendation. Thank you for your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Love the caps and the lights

Love the caps and the lights. And we love to support thevRGDS!

September 12, 2025
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Reply from rescueswag.com.au

Hi Julie

Thank you for taking the time to leave your review. We’re so glad you’re enjoying your purchase, and we truly appreciate your support for the RFDS.

The Rescue Swag Team

Rated 5 out of 5 stars

Goods arrived on time

Goods arrived on time, whole process was very easy.

September 11, 2025
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Reply from rescueswag.com.au

Hi Leanne

Thanks so much for your review. We’re really glad to hear everything arrived on time and that the process was nice and easy. We appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

Good service nice unit arrived fast…

Good service nice unit arrived fast good job all crew involved 5 stars from me Txs

September 14, 2025
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Reply from rescueswag.com.au

Thank you so much for your kind review. We’re thrilled to hear your purchase arrived quickly and that you’re happy with it. We’ll pass on your thanks to the whole team. We really appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

I’m brilliant idea very practical and a…

I’m brilliant idea very practical and a great cause!

September 11, 2025
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Reply from rescueswag.com.au

Hi Susan

Thank you for taking the time to leave your review. We’re so glad you think it’s a practical idea and support such a great cause. We truly appreciate your support.

The Rescue Swag Team

Rated 5 out of 5 stars

most of all excellent seevice

Greatproduct but most of all excellent service even with a late change of delivery address

September 4, 2025
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Reply from rescueswag.com.au

Hi Allan

Thank you so much for your review. We’re thrilled to hear you’re happy with your purchase and especially pleased that our team could provide excellent service. We’re delighted that we could make your experience a positive one. Your kind words mean a lot to the entire team, and we truly appreciate your support.

The Rescue Swag Team

Rated 4 out of 5 stars

Well built and a good size

I bought this backpack because it’s the ideal size (25lt) for a hike across Spain I plan to do next year. It looks like it’s of good construction but I can’t verify how fit-for-purpose it is until I’ve properly used it. I’ll update you next year when I’m back…

August 29, 2025
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Reply from rescueswag.com.au

Hi Warwick

Thank you for your review. We’re so pleased to hear the backpack meets your size and design needs for your upcoming hike. It’s great to know you’ve chosen it for such an exciting adventure. We look forward to hearing your update after you’ve put it to the test on your journey, wishing you all the best for your trip.

The Rescue Swag Team

Rated 5 out of 5 stars

Amazing swag

Amazing swag!
As a retired nurse I totally trusted this the minute I opened it and saw the actual contents and how they were logically and sterile packed. The wax outer is a fab idea also to protect the contents.
I am very happy to carry this around in the boot of my car and know I can rely on it with confidence.
The fact that it also supports the RFDS is an added bonus and not just financially, because with the correct stuff we can help them by helping ourselves.
Many thanks also to the company. It arrived really swiftly and in impeccable order.

August 31, 2025
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Reply from rescueswag.com.au

Hi Ginette

Thank you so much for your amazing review. We’re delighted to hear the Rescue Swag has met your expectations, especially with your background in nursing. It’s wonderful to know the logical layout, sterile packing, and wax outer give you confidence to rely on it when needed. We’re also glad the quick delivery and support of the RFDS added to your experience. Your support means the world to us, thank you.

The Rescue Swag Team

Rated 1 out of 5 stars

Annoying!

I bought your product. Don't hassle me to write a review!

Later edit: In your follow up you said you understood my frustration but that you were RFDS and you "sometimes ask customers to share their experience". Can I politely suggest that if your customer (me in this case and it is a good first aid kit) decides not to take up your follow up invitation to leave a review, you should leave it at that. What was annoying was that you sent me further reminders that I had not yet written a review for you!!

August 25, 2025
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Reply from rescueswag.com.au

Hi Neil

Thank you for your feedback. We're sorry to hear your frustrations regarding our review request.

As Rescue Swag is owned and operated by the Royal Flying Doctor Service, we sometimes ask customers to share their experience so that visitors to our website can get a clear understanding of the quality of our products and the service we offer. These reviews assist us in reaching new customers and generating revenue for the RFDS.

We are thankful for your purchase and the support of both Rescue Swag and the RFDS. If you have any further questions or comments, please do not hesitate to reach out to our team at sales@rescueswag.com.au

Kind regards
The Rescue Swag team

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