I had an excellent support experience with Resell.biz. I was troubleshooting an email verification delivery issue, and the support engineer, Shaheen Walton, handled my ticket professionally and th... See more
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Been a customer of Resell.biz for 17 years. Never had a single complaint. And when it comes to customer service, they have been awesome. Due to some technical difficulties, I lost access to my... See more
When I ignored all the warnings regarding our domain name expiring and it finally did, we truly panicked. Because of my mistake all company activities were frozen! Friends at RESELL persaonally help... See more
ICANN must ban such registrar with worst or truly said zero support. We are working with Namesilo, ResellerClub and Namecheap and never see such worst support. No one is replying and billing is on bea... See more
Company replied
Company details
Information provided by various external sources
Resell.biz is the complete domain and affordable reseller hosting services provider. No deposits and no starting fees, resell web hosting and more today.
Contact info
West 100 North 517, 84332, Providence, United States
- resell.biz
4.1
Great
93 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shocking
We signed up in 2016 for a web domain through eshop designers and it was set to auto renew every two years, all was well until this year three days ago when we went to our store and found it had been replaced by a golf image ?
We had been given no notifications, or anything so this was very stressful, we tried to contact our provider and found they were no longer in business.
We enlisted a magento specialist who then told us the domain had expired. We were unsure how this could be as it was on auto renew and we had not been given a single email or notification about it.
We then had to spend hours figuring out who we could contact for the domain or what to do as it was GDPSR masked.
We eventually contact the regulator who gave us resell.biz as the owners and we contacted them.
We provided all the documents to verify what we had said and asked for it to be moved to our provider for our other sites and they refused.
They told us that it had expired on the 17th of September and as so many days had passed they wanted 236 dollars to reinstate it.
I only wanted my domain name back but they told me they would not allow it to be transferred unless we paid them
They quoted ICANN rules around domains inactivity, so I went to ICANN and it explicitly states that WE MUST received AT LEAST TWO notifications prior to the domain being expired.
We notified them catagorically that we had not even had 1 notification and they outright know this as they can see eShop designers doesnt exist as a business working anymore.
I asked to make a complaint and all of a sudden the email replies dried up. So I have now defaulted to making a complaint to ICANN.
I am sorry but this is shocking, there is no way when you know the business has gone bust and accept it that you should be demanding such a fee when you know the rules have been breached.
You dont then ask for the maximum amount to restore it quoting rules when you know that in effect the rules were breached by no notifications being sent by eShop designers.
Sorry but its grossly unacceptable. We paid £25 every two years for domain renewal, so asking us to pay 236 dollars to retrieve a site that we had no notifications of an issue on is absurd.
Not only that but to then claim "oh you had over 30 days to renew it", when the website was still active until 9 days ago is crazy.
How could I even know there was an issue when for the first 30 days it was active and all appeared in order ? it just feels very untoward and has left me with a very uneasy view of this company and their practices
Update
I literally spoke to them and gave them my order details so they have then requested ‘further information’
The reality is I have been in dialogue with them for about two weeks
They offer ten per cent off
That’s it
Frankly I would rather not have the domain than pay their excessive fees
I have filed my official complaint now with the regulator
November 4, 2025
Unprompted review
They shut down their business and stole money
Ok, since last 2 days they are closing their business, no support and all orders are in lock, may be they totally out of business. We suggest to avoid this company at all cost.
November 5, 2025
Unprompted review
Shaheen Walton did the best to recover…
Shaheen Walton did the best to recover us an unauthorized domain transfer. Much appreciation Shaheen.
April 9, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Got some questions regarding the Fast…
Got some questions regarding the Fast Transfer of my domain , and I got a quick reply, very efficient reply that I got much relief from the answers provided.
I really appreciate Resell.biz and I intend to stay with them as much as I can.
July 18, 2025
Unprompted review
Quick and complete reply in a friendly…
Quick and complete reply in a friendly way
July 18, 2025
Unprompted review
I can't access the panel
I can't access the panel and ask the support to help
Their support ask multiple security question to make sure we're the right owner at the account.
Good Job ..
July 15, 2025
Unprompted review
1.The telephone always no one response.
1.The telephone always no one response.
2. The response to customer is a little bit late, though that once it is responsed is detail and a good manner. I will suggest the customer service process should be more clearly and simply and that once someone who takes the case can always keep following it and actively response to customer.
3. Mr. Shaheen treats my case detailly and patiently.
April 30, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Poor and lazy response
Getting support with resell.biz is very pain full. chat operator does not care and closed chat without any confirmation.
Seem they don't care about customers
email support take 1 to 2 week to solve the issue.
March 1, 2025
Unprompted review
Reply from Resell.biz
We understand your frustration with the recent support experience. We strive to provide prompt and helpful assistance to all our customers. We appreciate you bringing this to our attention and will use your feedback to improve our support processes. I requested the details from you so could you please share, so I can investigate the case further and improve your experience with our support team. Thank you in advance.
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Fast and reliable service
March 21, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I USE RESELL.BIZ SINCE 2016 to till…
I USE RESELL.BIZ SINCE 2016 to till now. all of the service is excellent.
March 21, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
perfect and wonderfull support service…
perfect and wonderfull support service , quick response best domain dns management , ssl , webhosting , i we been reseller since 12 years and always love the services and support ..
March 19, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
good service
good service, but instant amount deposit will work more fine, that worked before, but currently the process not working, so, i want when i checkout on side, instant deposit in my site. thank you
March 17, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shaheen is a prompt responder who knows…
Shaheen is a prompt responder who knows the solution and alternatives as well.
March 12, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Excellent Service
Excellent Service, But Should be approved payment automatically. 24/7 Billing chat Service is expecting.
February 25, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Its really good service by fayzan
February 18, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
hi i am using resell.biz since 2013 for…
hi i am using resell.biz since 2013 for domain hosting purpose, i found resell.biz very supportive when ever i need the support, highly recommended.
February 14, 2025
Unprompted review
Reply from Resell.biz
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
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