On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Always a pleasure dealing with you,all…
Always a pleasure dealing with you,all the employees are great!
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
my mom passed and i needed to leave
my mom passed and i needed to leave. i asked for my money back and i was told no . what a shame
April 12, 2026
Unprompted review
Reply from Reservation Desk
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we’re required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with your reservation, please contact our support team at support@reservationdesk.com and we will see what we can do!
The room and the hotel itself was very…
The room and the hotel itself was very clean and the bed was super comfy. My only complaint would be the outside. There was trash spread out in the “grassy” area and plus at night, there was a group of kinda young people outside in the parking lot yelling and screaming at each other, calling each other the N word and hoe. Not very appealing for anyone, much less anyone with children. For the price you pay to stay there, you would think they would run a tighter ship when it comes to things like that. The housekeepers were awesome, front desk was ok.
April 18, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
You are not honest with your customers
You are not honest with your customers. Your number on the Comfort Suite Inns is fake advertising. You don’t tell people that you are tied to Priceline!! We were charged $50 more than I was quoted on the phone. They should work with you and not expect you to wait 5-7 days to possibly get a refund when you need a place to stay.
I didn’t know the actual price until I had a chance to open the confirmation email.
He did ask if I received the confirmation, which I said yes to, but I didn’t open right then. I guess you really can’t trust what you’re told over the phone. I was never told the taxes and fees amount over the phone.
Don’t use the Reservation Desk!
April 29, 2026
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. If you have any additional questions or need assistance, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
WORST PLACE I've ever stayed at in Port…
WORST PLACE I've ever stayed at in Port Aransas. AC/Fan only blew in vanity area, never reached the bed area and had a mildew/musty odor even with the air freshener; had to use a stand alone fan to cool the room off; coffee maker only worked one time; dead roach in the bathroom; couldn't really put anything in the fridge as it was so small.
April 23, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Ease of reservation app.
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
It was a very easy to book online- I…
It was a very easy to book online- I have stayed at the hotel and was very satisfied- that's why I'm back-
April 28, 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
It was easy and fast!
April 29, 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
So easy and fast.
April 29, 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
we stayed at the Holiday Inn Express
we stayed at the Holiday Inn Express, Oregon Ohio. Checked in on Friday night. Had booked 2 rooms for 2 nights. Was a mix up checking in, with card. Used a card to reserve the rooms, supposedly thru Booking.com. Had to use other card to check in. When reserved rooms were suppose to be $636 for the 2 rooms for 2 nights.
Was charged $450 for 1 room and $415 , plus $25 three times. My card was charged for $940 dollars total, 5 different charges. I was told there was a $125 charge for each room in case of damage. and that I would be reimbursed. Those charges were taken off, then today my bank was charged $415.66 for each room, total of $831.32. This is $195.32 more than original price. Tried calling to get this taken care of. Called the Hotel direct, was told that they did not charge that. but yet it was taken from my account. The young woman I talked to, basically called me a liar, and I asked to talk to her boss, I was told she was not available at this time. So I asked when she would be available, and was told they could not tell me. HOW CONVIENT. She told me I would have to call booking .com to complain, Then the girl hung up on me.
April 29, 2026
Unprompted review
Reply from Reservation Desk
Thank you for sharing your feedback. Taxes and fees for reservations are determined by the hotel suppliers and are included in the rate shown at the time of booking. We apologize for any confusion regarding these charges. If you have questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help.
I was surprised to find I had been…
I was surprised to find I had been charged a fee for the reservation. It would have been nice to know up front. Also, I specifically asked, and was told by Lionel that there was an airport transfer provided for the Hampton on Jarvis street in Toronto. There was not. Did not appreciate the confusion and the cost.
April 23, 2026
Unprompted review
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation and ensure your experience is as smooth as possible. If you have further questions or need assistance, please don’t hesitate to contact our support team at support@reservationdesk.com. We’re here to help!
We showed up at this so called hotel i…
We showed up at this so called hotel i never seen anything like this is was so afraid to get out there were hookers
walking around with no clothes on and their pimp was yelling at them I never see something like this they fause advertising the pics they show looks nothing like what it is horrible
April 22, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
They entered my wrong information
When I called in and gave all of my information they spelled my name incorrectly and I wasn't able to identify that until they sent me a text message. When I tried to call back to get them to correct my name they said that they could not change my name in the system and I would have to call the hotel.
April 29, 2026
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. If you have any additional questions or need assistance, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
Very bad customer service
Very bad customer service. The room carpet doors were dirty and old. They made me sign a contract for my car when i reserved a room and then when i was checking out noticed someone broke my car”s mirror and when i asked them to provide with the camera footage they denied to help
April 28, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Shuttle took forever
Shuttle took forever. Hotel is noisy and lots of light when trying to sleep. Booking took awhile due to airplane and airport internet. Not a great way to celebrate my birthday! Stuck in Dallas
April 28, 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Making reservation was easy
Making reservation was easy. Being able to see room & details. Locking in on room rate.
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I believed that I was contacting the…
I believed that I was contacting the hotel directly. Not a third party. I was not advised of their $18 fee, then they made a mistake, ralli, they booked my room for a different day. And instead of correcting their mistake and refunding my money, they were so unhelpful and being someone on disability, I couldn't afford to pay for my room a second time and ended up sleeping on the streets for the first time in my life.
April 28, 2026
Unprompted review
Reply from Reservation Desk
Thank you for bringing this to our attention. We are very sorry for the inconvenience or frustration this caused you. I will immediately share your feedback with our support team so we can look into this further. I will make a request for more information so we can look up your reservation. If you have questions or need assistance in the meantime, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
I was given a corporate code link to…
I was given a corporate code link to use when I booked, but I didn't see anything that confirmed I was using a corporate code, so it left me with questions. I will need to check with the front desk that my charges are correct when I am there.
April 28, 2026
Reply from Reservation Desk
Thank you for your feedback. We understand how important special rates and discounts can be when planning a trip, and we're sorry for any confusion or inconvenience. As an online travel agency, Reservation Desk does not have access to hotel-specific pricing; those rates are typically offered only when booking directly with the hotel. If you need further assistance with your reservation, please don't hesitate to reach out to our team at support@reservationdesk.com. We're here to help!
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