Reservation Desk Reviews 34,832

The ease of booking a room .

Easy. Quick response.

Best service possible - I would not go anywhere else. Denn knows his business inside out.

I booked on line and it was very simple and easy to do

I have personal messages from the managers Eloisa Sanchez & Henrietta Nelson . neither one of them knows my identity I have applied to the Lawton Oklahoma FT. Sill location not once had a call back I emailed not a single reply back I respond to a Facebook post just to be told I wouldn’t be a great fit either way for the company and still I don’t get a single chance to speak or have any kind of say so I’m now here hoping to get some form of response from a higher up I have stayed at this location before wasn’t entirely the greatest experience staff is a little different than last time of course but last stay I had was not well due to rude staff and management

I WISH I COULD GIVE 0.
BEWARE - DO NOT STAY HERE. completely trash, completely disgusting, the “breakfast” is bread and butter on a plate with WATER. The staff is rude. No one replies to emails. We were over sold king size beds, find out they have none because on construction. We were told they had hot tubs it’s completely full of trash and not usable. The entire bathroom was rusted and dirty. They didn’t give any toilet paper. The towels were small and see through.

Professional and courtious service

We have stayed here before excellent hotel. Easy to book nice staff close for us to visit our family.

I enjoy using your platform to book my get aways. It simple, consistent, and convenient for me.

Thank you.

Reservation easy to make; website clear with efficient links. Delightful!

I tried to make reservation for a hotel in Paducah, KY but instead the reservation was made for Galveston TX
I was charged $17.99 for the booking fee and $531.64 for the room which I obviously did not use
I have made numerous attempts to get my money back to no avail
They say they record all conversations and have reviewed my conversation and it verifies that I asked for a room in Galveston That is absolutely NOT TRUE
Im just a step away from taking legal action The representative that I spoke to today says that my complaint must wait until complaints before me are settled My complaint was made the first part of January so there must be a LOT of complaints if they are still trying to resolve those before Dec 4 2025
I will NEVER use this service again!!

Quick .easy process

Always a pleasure dealing with you,all the employees are great!

my mom passed and i needed to leave. i asked for my money back and i was told no . what a shame

The room and the hotel itself was very clean and the bed was super comfy. My only complaint would be the outside. There was trash spread out in the “grassy” area and plus at night, there was a group of kinda young people outside in the parking lot yelling and screaming at each other, calling each other the N word and hoe. Not very appealing for anyone, much less anyone with children. For the price you pay to stay there, you would think they would run a tighter ship when it comes to things like that. The housekeepers were awesome, front desk was ok.

You are not honest with your customers. Your number on the Comfort Suite Inns is fake advertising. You don’t tell people that you are tied to Priceline!! We were charged $50 more than I was quoted on the phone. They should work with you and not expect you to wait 5-7 days to possibly get a refund when you need a place to stay.
I didn’t know the actual price until I had a chance to open the confirmation email.
He did ask if I received the confirmation, which I said yes to, but I didn’t open right then. I guess you really can’t trust what you’re told over the phone. I was never told the taxes and fees amount over the phone.
Don’t use the Reservation Desk!

WORST PLACE I've ever stayed at in Port Aransas. AC/Fan only blew in vanity area, never reached the bed area and had a mildew/musty odor even with the air freshener; had to use a stand alone fan to cool the room off; coffee maker only worked one time; dead roach in the bathroom; couldn't really put anything in the fridge as it was so small.

It was a very easy to book online- I have stayed at the hotel and was very satisfied- that's why I'm back-