On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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When I tried to reschedule my…
When I tried to reschedule my reservation I was informed by a very rude lady " no one can help you, there is nothing you can do"
NEVER AGAIN
April 14, 2026
Easy AND Hidden fees
He was accommodating and polite. However, he quoted me $68 on the phone and I was charged $98. Plus $20 Cash deposit at check in. I didn’t appreciate these hidden fees!
April 29, 2026
Unprompted review
The website is easy to use
The website is easy to use
Contacted the hotel after just to confirm and everything was in place for us
April 29, 2026
Very user friendly app.
April 29, 2026
Booking smooth
Booking smooth, reservation good. When I called, I thought I was booking direct with the hotel; somewhat deceptive. I followed all their instructions for early checkout refund and they denied. I shall avoid these people in the future.
April 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Easy to make reservations
It's always easy to make reservations for the Blue Gate Inn Shipshawana, I would however you check out the website of Blue Gate to make sure you find the right room that fits your liking.
The amenities are out of this world.
This website makes reservations a breeze.
April 30, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Simple
Simple, and easy to use. I picked the hotel and the dates, and compared it quickly with the major travel websites, then charged ahead! Bypass the "middleman" whenever you can!
April 29, 2026
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Deceitful!
This time? I guess you are used to things going wrong! I thought I was reserving with the hotels web site. Even their front desk said what you do is deceitful. In addition reserved rate was different from what the hotel had. Looks like I was charged your $17.99 booking fee both on the hotel bill as well as separately. If nothing else this should be refunded. Garbage experience!
April 29, 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation. Our expert team is always available to ensure your experience is as smooth as possible. If you have further questions or need assistance, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
Shocking & Disappointing
Zero discounts and after booking, received notice that the room would have been $50 cheaper through hotels.com. We have never experienced a 3rd party site being cheaper than going direct with the hotel but if we were to return here, we wouldn’t go direct. Luckily, we saved the other 5 couples in our party that money. We’d recommend beating the prices on other sites to avoid sharing profit and keep the customer loyal to booking direct but if it has no incentive to do so, people won’t. I know I won’t for future events.
April 29, 2026
Reply from Reservation Desk
Thank you for bringing this to our attention. We sincerely apologize for any frustration caused by the rate discrepancy. As an independent online travel agency, we work closely with hotels to provide accurate pricing, but we are contractually required to honor the rate provided at the time of booking. If you have additional questions or need assistance with your reservation, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
I did not like the $17.00 fee after I…
I did not like the $17.00 fee after I booked the room
April 29, 2026
Reply from Reservation Desk
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation. Our expert team is always available to ensure your experience is as smooth as possible. If you have further questions or need assistance, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
It worked but I couldn’t amend it to…
It worked but I couldn’t amend it to one guest, not two.
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
It was easy to book a room
It was easy to book a room. The whole process took less than 10 minutes!
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from Reservation Desk
Thank you for leaving us a review! We're so glad you received your confirmation promptly. We appreciate your positive feedback and look forward to serving you again in the future!
Person was knowledgeable about everything I asked.
Person was knowledgeable about everything I asked. It went very smoothly.
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
The site was easy to use
The site was easy to use. My only complaint was I could not find customer reviews until after I had completed booking. It may have changed my decisions.
April 29, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Fast and easy
April 29, 2026
Reply from Reservation Desk
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
Please DO NOT STAY HERE
Please DO NOT STAY HERE! If I could give it zero stars I would STAY AWAY FROM THIS PLACE!!!! Its disgusting and the staff is rude! Toilet did not work water was leaking from the sink they gave us a bucket to fix the issue, they did not want to refund our money. The room was so dirty I wanted to run.
April 24, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
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