I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim,... See more
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I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... See more
Company replied
always helpful, im bemused as to why it dosnt get all 5 star reviews. its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, b... See more
Company replied
They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free se... See more
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Company details
Written by the company
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contact info
United Kingdom
- resolver.co.uk
3.3
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for assisting me with a…
Thank you for assisting me with a dispute concerning both eBay & Yodel. You were the only real company to help me out as I was being bounced back and forth.
Thank you again.
October 28, 2024
Unprompted review
Reply from Resolver
Hi Martin,
Thank you for leaving a review, we're so glad to hear you found our service useful!
DON'T WASTE YOUR TIME !
Didn't help me Manage my Complaint ! Complete waste of time and effort. Sent me on a merry go round of Emails and requests . See other reviews DON'T WASTE YOUR TIME.
September 12, 2024
Unprompted review
Reply from Resolver
Hi Suzanna,
Thank you for leaving a review, I’m sorry to hear you felt our site was of no help to your complaint.
Our aim is to make the complaints process as easy as possible but at no point can we guarantee a positive outcome for any case.
It’s disappointing to hear your case hasn’t been resolved however, this is often the case outside of our system too - we have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email whenever possible and if there is the option to do so, call them.
If you require further assistance with your case please don’t hesitate to get in touch with our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
Pointless
What a waste of time .
It's ok if the company you want to complain about recognises resolver !
As in my case park dean will not.
So it was pointless starting a case & waiting for a positive outcome .
August 12, 2024
Unprompted review
Reply from Resolver
Hi Denise,
Thanks for leaving a review.
I’m sorry to hear you’ve encountered this issue, we take reports of a company refusing to respond via our system very seriously.
We are committed to improving our service and will be looking into this.
NO POINT WASTE OF TIME
No point using this company absolute waste of time! We have a secure locked site and are only open weekdays. Evri Delivered to an out building(We dont have one) on a Weekend, no signature no image and they still believed Evri and told us to contact Ebay, Ebay said its Evri's fault.......
This is a review of Resolver who were a complete waste of time
October 16, 2024
Unprompted review
Reply from Resolver
Hi Ian,
You have left a review for Resolver and not the company you may wish to rate directly.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
I’m sorry to hear about your issue, while we are not the company you wish to contact, Resolver can help you manage your complaint and provide direct contact pathways to companies.
To get started, please visit our homepage at https://www.resolver.co.uk/.
Excellent Service
Excellent Service. Helped me with 2 complaints. Highly recommended. Will use again!
August 30, 2024
Unprompted review
Reply from Resolver
Hi Claudia,
Thank you for the kind review - we're so glad to hear we could help!
I cannot praise Resolver enough.
I cannot praise Resolver enough, they were so efficient and made it very easy for me to present my case. The more evidence you can provide them with does help them. I was impressed with the speed with which my case was resolved to my complete satisfaction. I would always look to them again if I needed help and I would recommend them to everyone.
October 3, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you so much for taking the time to leave a review, we’re so glad to hear your case has been resolved!
no fit for purpose
This website allows you to go through the entire process of making a case with a company only to discover after you have done all this that the particular company - in this case Tesco- does not engage with Resolver or any communications sent through them. Really we need this to be flagged up to us before we go to all the work and effort of setting up a case in the first place otherwise it just adds to the feelings of frustration and exhaustion we are already experiencing due to the existing issue we are having.
The reason I went through Resolver is because of the lack of routes to contact Tesco in writing via email. When I contacted Resolver about this directly when it was clear opening a case was futile I was sent a link to fill in a Tesco online form that doesn't appear to exist.
thank you for your reply letting me know you have removed tesco from your website
The same goes for my complaint to Waitrose via Resolver. If Waitrose don't engage via Resolver then there is no point in raising a complaint.
October 8, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for leaving a review.
It’s disappointing to hear you’ve encountered this issue. We take situations such as this very seriously and have removed Tesco from our system to prevent this from happening to other users.
I’m truly sorry for any inconvenience this may have caused you and wish you the best of luck moving forward with your complaint.
Support helped
Cannot download attachments to your case file, all you receive is the PDF. makes the case useless as all my uploads are my evidence.
Edit: they fixed it.
September 27, 2024
Unprompted review
Reply from Resolver
Hi Sam,
Thank you for leaving a review.
We take reports of technical issues very seriously and are currently in the process of investigating this.
I sincerely apologise for any inconvenience this may have caused you - we will be in touch with you shortly.
Reply from Resolver
Hi Keith,
Thank you so much for taking the time to leave a review, we’re so glad to hear you got your money back!
Resolver Asks Impossible Questions
Trying to raise a complaint about NatWest. Resolver is asking me questions that I don't know the answer to. I'll have to find an alternative to resolver. Any recommendations? Sent me two responses. The first contradicted what their system says. The second, received today, simply backs up the useless email I had before. I'll use an alternative to Resolver.
October 2, 2024
Unprompted review
Reply from Resolver
Hi Peter,
Thank you for leaving a review, I’m sorry to hear you’ve found some of the questions on our form difficult to answer.
Looking into this it seems you’ve already contacted us directly, and I can see that my colleague has responded to your email providing guidance on how to move past any questions that don’t apply to your situation.
I recommend following their advice and if you continue to have any issues, please don’t hesitate to reach out again: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Useless service
Useless. Used them to raise a compensation claim on Aer Lingus. No response from AL, until I called them and learned the emails from Resolver were empty (I'd fully completed with all relevant data). Other travelling friends who went direct have been compensated already. I raised a support issue with Resolver twice, and have not had a response from them. Less than useless service. Now dealing with AL direct, and very delayed.
September 22, 2024
Unprompted review
Reply from Resolver
Hi Adam,
Thank you for leaving a review.
It’s extremely disappointing to hear you’ve had this response from Aer Lingus and sincerely apologise that this has delayed the progress of your compensation claim. We take reports of technical issues very seriously and will be looking into this.
I'm also sorry that you felt that Resolver proved difficult to get in touch with. We are a very small team - while we aim to respond to all communications from our users this can take time.
I can confirm a member of our team has now reached out to you to investigate this.
Useless site
Thought it would help me get my case resolved but it's done nothing to help except remind me to keep chasing the company
September 2, 2024
Unprompted review
Reply from Resolver
Hi Simon,
Thank you for leaving a review, I’m sorry to hear you felt our site was of no help to your complaint.
Our aim is to make the complaints process as easy as possible but at no point can we guarantee a positive outcome for any case.
It’s disappointing to hear your case hasn’t been resolved however, this is often the case outside of our system too - we have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons.
If you require further assistance with your case please don’t hesitate to get in touch with our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
I am thrilled that Resolver was able to get my money refunded
I am thrilled that Resolver was able to get a result and arrange a refund after I had sent two emails and I had had two 1 hour unanswered phone calls. This happened within 8 hours too. Well done Resolver.
September 19, 2024
Unprompted review
Reply from Resolver
Hi Margaret,
Thank you for taking the time to leave a review, we’re so glad to hear your issue has been resolved!
Great Company
Cannot emphasise enough how pleased I am with this company! My issue was resolved within two weeks and a refund granted.Especially pleased because there was not an option that would resolve my complaint with the company involved and no email address given.I was also updated with the progress of my issue and advised on the next steps if needed.Thankyou
September 10, 2024
Unprompted review
Reply from Resolver
Hi Elaine,
Thank you for taking the time to leave a review.
We’re so glad to hear you’ve found our service useful!
Resolver dealt with my case with high…
Resolver dealt with my case with high inhumanity to the injury caused from the use of a lenovo product. No sense of human feelings, the email response kept talking about warranty and technical issues to an injury complaint. Unbelievable.
August 28, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for leaving a review.
It’s disappointing to hear you felt your case with Lenovo wasn’t dealt with well. However, please keep in mind that we are not linked to the companies you contact - all communication you’ve had regarding your case was with Lenovo's team directly.
Our service provides you with direct contact pathways to companies and a case file in which to record your contact with them, but you won't hear from us directly regarding your case as all communication is between you and the company you have a complaint with.
If you require any guidance regarding your case with Lenovo, please don’t hesitate to get in touch with our support team directly: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Rubbish
They were meant to be sorting a problem with Spotify. No longer hear anything
September 2, 2024
Unprompted review
Reply from Resolver
Hi Paul,
Thank you for leaving a review.
Please be advised that Resolver does not handle your complaint for you, as we are not a third-party or complaints management company.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations - you won't hear from us directly regarding your case as all communication is between you and the company you have a complaint with.
I can see you’ve been in touch with our support team who have responded to your enquiry and have provided you with guidance on how to proceed with your complaint.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward.
No use at all with Air France complaint
I was due to fly with Air France but there was strike action on the day and my flight was cancelled at very short notice. I was told I'd be sent vouchers towards another flight. This was just before the big COVID pandemic of 2020. I booked via another airline and had my vacation. I assumed the vouchers were delayed due to the pandemic, but after four years have neither received vouchers nor a refund for the flight from Air France. Resolver were a complete waste of time and I got so fed up with filling in the same forms and giving the same information again and again, and getting nowhere, that I've now just put it down to experience. My advice is to give up if you don't get a speedy resolution to your complaint.
August 26, 2024
Unprompted review
Reply from Resolver
Hi Robert,
Thank you for leaving a review.
It’s disappointing to hear you haven't reached a positive resolution with Air France and I’m sorry to hear you felt Resolver was of no help to you.
In your situation it seems that there has been a lot of back and forth with your complaint however, this is often the case outside our system too - we have also received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
In situations such as yours where a company is being difficult, we would recommend staying as proactive as possible with your communications and continue to persevere until you reach your desired outcome. If you require any further assistance regarding your case, please don’t hesitate to get in touch with our support team here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver-
When making a complaint against a…
When making a complaint against a Broadband/Landline provider, you get to the step of the file being passed to CISAS. Not so; the file does not get passed to CISAS it will go to CEDR who'll ignore it. CEDR want you to fill out a long complicated online form to which you can add many files/documents. If you've got the time, energy and a philadelphia lawyer attitude it might be a successful submission. The statement that the case file is passed to CISAS is NOT true in essence.
**** This part added after the reply from Resolver.****
It would be more accurate to say that Resolvers actions do not align with CISAS. The submission of a case file or notes is NOT what CISAS / CEDR require. I've filled in the online form and the matter is proceeding after a slight clarification I needed to make. Don't get me wrong, the Resolver system is great but the assumption the matter gets before CISAS / CEDR 'as is' can be seen as misleading...
July 1, 2024
Unprompted review
Reply from Resolver
Hi Michael,
Thank you for leaving a review.
To clarify, CISAS is operated by CEDR - unfortunately though the CEDR’s process of receiving complaints does not currently align with Resolver's system, meaning that complaints are not able to be sent to them directly using Resolver.
Not to worry though, you will simply need to raise your dispute with CEDR directly to ensure your case is submitted. While I completely understand that it may feel time-consuming, this step is necessary.
You can also download your case file to attach this as evidence and can even use your Resolver case file email when submitting, so all communication with CEDR will continue to stay within your case file.
Best of luck moving forward.
Fantastic Platform.
Fantastic Service! Have been trying to get a refund for goods that weren’t delivered and to no avail. I’d given up hope, until I found this company and I received my refund on the same day I signed up. This platform enabled me to provide further evidence to show my goods weren’t delivered. Thank you Resolver!
August 19, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you so much for taking the time to leave a review, we’re so glad to hear your issue has been resolved!
Waste of time
Anyone thinking of using resolver should read this response I had from eCOGRA when escalating through resolver:
Hi Brett,
Thanks for reaching out.
Please make use of our website to lodge a dispute as we do not operate via the Resolver Platform.’
Save your time and contact eCOGRA first. This was a gambling dispute with Kwiff.
July 9, 2024
Unprompted review
Reply from Resolver
Hi Brett,
Thanks for leaving a review, I’m sorry to hear you’ve had this response from eCOGRA.
Unfortunately, we have had to remove the eCOGRA escalation process for now, as their process of receiving complaints does not currently align with Resolver's system, meaning complaints are not able to be sent to them directly using Resolver.
Not to worry though, this will in no way affect your case, you will simply need to lodge your dispute with eCOGRA directly and then download your case file to attach this as evidence - you can even use your Resolver case file email when submitting, so all communication with eCOGRA will continue to stay within your case file.
While it might seem easier going straight to the highest escalation directly, in some cases it's often unclear when and where to escalate. Our system will point you in the right direction as well as giving you the set timescale you are legally required to follow.
Nevertheless, I’m sorry for any inconvenience this may have caused you and wish you the best of luck moving forward with your complaint.
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