I'm in two minds at the moment. Resolver in in cahoots with Bingham solicitors for a no win no fee claim for data breaches with Google, Microsoft,etc. I filled in a basic form to see if I could claim,... See more
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I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... See more
Company replied
always helpful, im bemused as to why it dosnt get all 5 star reviews. its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, b... See more
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They certainly try their best to protect us from sham companies. Sometimes you can't escalate which is disappointing. But they advise as much as possible and we really can't complain for a free se... See more
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Company details
Written by the company
Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.
Contact info
United Kingdom
- resolver.co.uk
3.3
Average
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Not helpful recently
Resolver, can you please add Clyde windows and home improvements to your systems?
This lot are not processing payments due to their customer's. I have used resolver in the past and its been great apart from recently when told to keep contacting the company which we have, not helpful.
January 13, 2025
Unprompted review
Reply from Resolver
Hi Nicola,
Thanks for leaving a review.
Unfortunately, as advised by our support team we haven’t been able to add this company onto our system.
I understand this may be disappointing, but unfortunately, we require some level of cooperation from the companies we list. In this instance, we’ve been unable to establish the necessary communication channels to proceed.
Moving forward, I suggest staying proactive in your communication with the company as well as reviewing our rights guide, as it may provide additional assistance.
I would also recommend reaching out to Citizens Advice who are excellent at providing advice and might be able to direct you to an appropriate authority so pursue your case further: https://www.citizensadvice.org.uk/about-us/contact-us/
Thank you for your understanding and best of luck moving forward.
Used this for a complaint against O2…waste of time
Used this for a complaint against O2 (as directed by the O2 website!) at the end of Oct '24 and have never received anything other than the automated responses even when escalated to the Ombudsman!! Have chased many times through the site but no use after 3 months. Now need to work out how else I can raise the dispute as this has just been a massive waste of time
January 14, 2025
Unprompted review
Reply from Resolver
Hi Marc,
Thank you for sharing your experience.
We’re sorry to hear you’ve not received a response to your case with O2 and completely understand how frustrating it can be when a company fails to address your complaint.
While we understand your disappointment, please keep in mind that we are not responsible for a companies approach to customer service as we can only work with the existing customer service procedures a company already has in place.
In your situation, we recommend staying as proactive as possible with your communications; if that doesn’t get a response and there is the option to do so, call them.
It’s also concerning to hear that the Ombudsman hasn’t yet been in touch with you and would strongly suggest giving them a call to ask for an update on your complaint. You can reach them on: 0330 440 1614
Best of luck moving forward with your complaint.
Waste of time
Waste of time, ive always made my own complaints and had results. My first complaint via resolver complete waste of time. Account deleted and will never use again. Complete time waste. I will be interested how many cases that actually resolve because i cannot see any proof so far. I HATE TIME WASTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After your reply, im sorry but an auto reply is standard practice. I cannot see any positives to use your services at this moment in time (cut out the middle man)
January 10, 2025
Unprompted review
Reply from Resolver
Hi Adam,
Thank you for leaving a review, I’m sorry to hear you felt using Resolver was a waste of time.
Looking into this, I understand that you received an automated message from the company after you submitted your complaint, this is standard practice for companies to indicate your complaint has been received into their system, like a receipt of entry. Typically, you would need to allow them a reasonable amount of time to respond.
I recognise that the company might not have been as responsive as you'd hoped. However, this is often the case outside of our system too and we have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this wasn’t your experience but I wish you the best of luck in resolving your complaint with the company directly.
After contacting Resolver they got matters resolved for me very quickly
I recently had to use Resolver to help with my dealings with House of Fraser as I was getting no satisfaction with regards to sending back an item for a refund. After contacting Resolver the matter was resolved within days and I got my refund. I am really pleased I contacted them and would definitely recommend using this company. I do not think I would have got the result I did without their help.
November 20, 2024
Unprompted review
Reply from Resolver
Hi Christyne,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
Had a problem with shein not delivering…
Had a problem with shein not delivering my order submitted 4-5 tickets with proof of non delivery and was told there was nothing they can do . Went through resolver and had the refund in my account in 3 weeks
December 4, 2024
Unprompted review
Reply from Resolver
Hi Lisa,
Thank you for taking the time to leave a review, we’re so glad to hear you were refunded!
Completely useless
Completely useless. Don’t waste your time. I have an issue with Vinted withholding my money. Resolver just sent automated emails and I received the same automated emails back from Vinted.
Just another waste of time rabbit hole.
January 4, 2025
Unprompted review
Reply from Resolver
Hi Katherine,
Thank you for leaving a review, I’m sorry to hear you received the same response via our system as you did going direct.
Resolver works with companies' existing customer service procedures to help consumers raise and manage their complaints directly to the organisation. As we operate alongside these established processes, it's possible that the response you receive through our service may be
the same as what you would get by contacting the company yourself. However, many of our users have shared feedback, noting that companies often respond more quickly and effectively when a case is raised through our system.
In your situation, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward with your complaint.
The saviour where there is no customer service
Had I not used the services of Resolver, my issue with so-called Debenhams (actually Boohoo), would not have been resolved, due to a non-existent customer service at Boohoo.
As more and more companies neglect to offer any form of customer service, especially regarding failed deliveries from 3rd party couriers, Resolver will become customers' go-to, so I only hope they will be able to manage the ever increasing volume of work that will no doubt, come their way.
They are the customer's saviour.
December 1, 2024
Unprompted review
Reply from Resolver
Hi Mary,
Thank you for leaving a review. We're thrilled to hear that our service was helpful to you!
Utterly Pointless
Ebay sent me here after I was getting nowhere with a case against Parcel2Go. I really don't understand the point of Resolver as it is basically a portal which can be used when making a complaint. Parcel2Go chose to email me directly. A complete waste of time.
December 18, 2024
Unprompted review
Reply from Resolver
Hi Fiona,
Thank you for leaving a review.
We’re sorry to hear that Parcel2Go chose to contact you directly regarding your case rather than via our service. While we aren’t able to force them to cooperate, you can always insist that you would like your complaint to be handled through our platform.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place. We have also received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this hasn’t been your experience, best of luck with your complaint.
This company is amazing
This company is amazing. I’ve had three complaints with separate companies with them now and without them getting involved I don’t know what I would’ve done. One company just refused to get back to me and was impossible to get in touch with them in the first place I have also Managed to get full refund, I would be massively out of pocket if it hadn’t been for resolver honestly I think everyone who’s helped me and I’d recommend anyone to use them
December 4, 2024
Unprompted review
Reply from Resolver
Hi Richard,
We’re delighted to hear that you found our service helpful and are so glad we could be of help!
Terrible company values
Terrible. Left in the dark with zero explanation when it went to AI.
This is from a workers experience, I don’t know about being a customer.
December 10, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for your review.
I’m sorry you felt you were kept in the dark with your case but please keep in mind that you won't hear from us directly regarding your case, as all communication is between you and the company you have a complaint with.
We understand that the complaint process can be challenging, and we are committed to supporting our users every step of the way so if you require any guidance please don’t hesitate to reach out to our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Cannot fault Resolve well done
I had a issue with a well known company. My package got mixed up somewhere along the line. From dispatch to delivery by another well known company. I wasn’t getting anywhere so I contacted Resolve.
On this matter I couldn’t fault them, prompt reply every time. Only took just over a week to sort it out. I am now getting a total refund. So thank you so much for your help.
Will definitely be my first port of call if anything else arises
November 18, 2024
Unprompted review
Reply from Resolver
Hi Julie,
We’re so glad to hear you’ve had a positive outcome with your case and are delighted that you found our service helpful!
I do not understand the point of this…
I do not understand the point of this company.
They do not resolve anything. They just send automated replies, that make no sense to your issue! Then close your case.
Not worth the air space.
Do not waste your time, really pointless, I don’t know how are they are still operating.
November 19, 2024
Unprompted review
Reply from Resolver
Hi Donna,
Thank you for leaving a review.
Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.
We are not a third-party or complaints management company, we are simply a user-controlled complaint-resolution service that enables consumers to manage and store all their customer service issues in one place. We have also received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us.
I’m sorry if this hasn’t been your experience, but if you would like some guidance regarding your case please don’t hesitate to get in touch with our support team: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
Waste of time
Waste of time - I got the same response from the provider as I did going direct with the company. Purchased something on Vinted - never received the item. The seller got the money and refused to refund me. Vinted said I didn't send the right information within 48hours - in spite of the fact that I raised a complaint and sent all they requested within the time frame. I believe vinted found in favour of the seller because they are selling a huge amount of items using the site.
In response to resolvers response.....I am doing everything you suggested to no avail. How many Vinted complaints have you have been able to successfully resolve - as a percentage of total complaints received? If it is under 10% it might be useful to let people coming to your website know so they don't further waste time.
November 23, 2024
Unprompted review
Reply from Resolver
Hi there,
Thank you for leaving a review, I’m sorry to hear you received the same response via our system as you did going direct.
Resolver works with companies' existing customer service procedures to help consumers raise and manage their complaints directly to the organisation. Since we operate alongside these established processes, it's possible that the response you receive through our service may be the same as if you had contacted the company directly. However, many of our users have shared feedback, noting that companies often respond more quickly and effectively when a case is raised through Resolver.
In your situation, we would advise you to be as proactive as possible with your communications. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.
Best of luck moving forward with your complaint.
Great help with a Bet365 issue
I had been a customer of Bet365 for over 15 years and one day I got a message saying your account has restrictions and that I could withdraw my funds! I contacted their customer support and was told that they are closing my account and don’t want my business and wouldn’t tell me why they had taken this action but also said I would not be able to renew it all in the future. Unbelievably poor customer service. I was completely stonewalled into getting any reason for their action. I googled complaints about bet365 and came across resolver. I filled out the form and within a couple of hours (after their input) I received a message from Bet365 customer support. After swapping several emails my account was reinstated.
November 21, 2024
Unprompted review
Reply from Resolver
Hi Nigel,
Thank you for the kind review, we’re so glad to hear your account’s been reinstated!
Useless company, waste of time
Complete and utter waste of time using Resolver.
Don't bother with them as they do nothing at all, did nothing with my complaint and contacted me 4 years later asking if it was resolved, and this review only allows me to go back a year, what a joke.
Personally I have found emailing any complaint directly to a companies C.E.O. has always been successful.
November 22, 2023
Unprompted review
Reply from Resolver
Hi Paul,
Thank you for leaving a review.
It’s disappointing to hear you’ve not found our service useful. Our aim is to make the complaints process as easy as possible but at no point can we guarantee a positive outcome for any case. We have received a lot of feedback to suggest that companies can be quicker and more effective in responding when a case has been raised with us, but I apologise if this isn’t the experience you’ve had with us.
I’m also really sorry to hear that the email sent to you requesting feedback has negatively impacted on your experience. I have passed your comments along to our senior leadership team.
Your feedback is truly appreciated and hope we can restore your experience in the future.
This service does not work… a complete waste of time
I have been trying to contact Fortnum and Masons Complaint Department for a few days. I couldn’t find a valid email address anywhere. I had placed an order that was delivered to the wrong address. This was just one issue I had with Fortnum and Masons, with poor customer service being another.
While trying to get this sorted, I came across Resolve, who seem to act as an independent advocate for customers. Having completed my online complaint form, which included registering with the company, I received an email with my complaint reference number. With the email, it set out a brief outline of the process (which stated it could take up to 2 months). When I logged back into my account, and went over the details of my complaint, I noticed an error message saying …. ‘The email, address that the complaint was sent too was no longer in use, and I needed to contact Fortnum and Masons via WhatsApp’!
What a complete waste of time! I feel mislead, and probably would have waiting weeks thinking this was being looked into. My experience seems similar to other comments posted.
November 22, 2024
Unprompted review
Reply from Resolver
Hi Jacqueline,
Thank you for leaving a review.
It’s extremely disappointing to hear you’ve received this response via our system. Sadly, a small handful of companies are not currently accepting some forms of contact. The vast majority of the companies that we deal with are actively addressing our users' complaints and, as Resolver becomes more established, the small proportion of uncooperative companies will find it increasingly difficult to ignore our users.
I’m so sorry you’ve been inconvenienced by this, but please know we take reports of an unmonitored inbox very seriously and we will be looking into this.
1 Star is too much for these layabouts
1 Star is too much, Resolver should be removed from carrying out all transactions, they are just pretending that they can help you - give them the details and then they admit and prove, how useless and a time wasting business they are. Whatever chance you have with going direct or using Citizens Advice, your chances are diminished by using Resolver, they tell you to "engage them when you have exhausted all efforts with the company, then after weeks they ask you "did you get the matter solved with the company", they will not confirm what THEY did, exactly nothing! except to treat you like a fool, and look good in your defrauding company's eyes, their emails are beyond belief for nonsense. Your troubles have only just started when you ask Resolver to help, masters of obfuscation.
Far removed from the intentions of their founder James Walker ...More people must learn these are now profiteers and slackers. A V O I D
Note: If Resolver were as quick (3 hours) at trying to justify uselessness - as doing some good for the community - there would be no problems with their false and pretentious gibberish
August 28, 2024
Unprompted review
Reply from Resolver
Hi Franko,
Thank you for leaving a review, I’m sorry to hear you felt our site was of no help to your complaint.
To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Please keep in mind that we don’t manage your complaint for you as we’re not a third-party or complaints management company. Our service provides you with direct contact to companies and a case file in which to record your contact with them, but you won't hear from us directly regarding your case, as all communication is between you and the company you have a complaint with.
Raising a case through our system does not prevent you from reaching out directly to the company or other services. In fact, we strongly encourage you to do so, in order to prompt a response from the company.
While it’s disappointing to hear your case hasn’t been resolved at no point can we guarantee a positive outcome for any case.
In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications. Continue to email whenever possible and if there is the option to do so, call them.
If you require any guidance regarding your case, please don’t hesitate to get in touch with our support team directly: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver
I have used these guys many times for…
I have used these guys many times for refunds from companies that ignore me they have always helped me in resolving any issue
November 12, 2024
Unprompted review
Reply from Resolver
Hi Noreen,
Thank you for leaving a review, we're so glad to hear you found our service useful!
DON'T WASTE YOUR TIME. I filled a case about Ryanair delayed…
I filled a case about Ryanair delayed flight which was over 3 hours I couldn't go because my connecting flight was already gone by the time the ryanair flight started boarding. The case didn't go nowhere. I lost my money and couldn't get a penny back unfortunately resorver didn't solve a shit for me
November 10, 2023
Unprompted review
Reply from Resolver
Hi Sara,
Thank you for leaving a review.
Please be advised that unfortunately, Resolver is not able to assist with sending complaints to Ryanair - this is something we make very clear on our website.
You can create a template letter via our system however, you will need to send this to the company directly.
Best of luck moving forward with your complaint.
Excellent Service
I have used Resolver several times over the years and have been very happy with the outcome to each complaint I have made.
December 8, 2023
Unprompted review
Reply from Resolver
Hi Susan,
Thank you for taking the time to leave a review.
We're thrilled to hear that you've had positive outcomes with each of your complaints and are so glad you’ve found our service useful!
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