This is a scam operation. They charge over the top for everything £50 for rubbish wifi when we could have got a deal half that price direct with free months. Add charges for anything and everything.... See more
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Terrible. Paying double the quoted price. Didn’t have Wi-Fi for 3 months as they never made an account with virgin media despite constant attempts to get in contact. Impossible customer service can’t... See more
Company replied
We spoke to Zara over the phone today about some questions we had regarding our bills and wifi set up plan. She thoroughly explained everything for us and proceeded to raise concerns with partner comp... See more
Honestly have no complaints about Resooma. My housemates and I have been with them for a few months and their team has never let us down. They're always clear in communication and willing to help and... See more
Company replied
Company details
- Housing Utility Company
- Electric Utility Company
- Green Energy Supplier
- Online Marketplace
- Search Engine Company
- Student Dormitory
About Resooma
Written by the company
Making rent and bill management effortless
Get a free bills quote Room allocator Help centerMore services
List a property Rent a propertyAbout Resooma
If you're a student or young professional in the UK, you know how difficult it can be to find the right rental home. Not only do you have to worry about finding a property that meets your needs and budget, but you also have to deal with the stress and hassle of managing bills and payments. That's where Resooma comes in as your bills splitting buddy
We specialize in helping students and young professionals find the perfect rental home, and we also offer a comprehensive bills splitting service to make it easier for you to manage your finances. With Resooma, you can merge all of your household bills into one account, which is then automatically split between your chosen housemates. This means no more chasing your housemates for payments or trying to keep track of multiple bills
But Resooma isn't just about making it easier to pay your bills. We also understand that the process of finding and maintaining a rental home can be overwhelming, especially when you're juggling school, work, and other responsibilities. That's why we've made it our mission to simplify the process and reduce stress and anxiety. With Resooma, you can trust the experts to handle the details and make your rental journey a breeze
So why waste time and energy scouring the internet for your next home? Trust the team at Resooma to help you find the perfect property and manage your bills with ease. With our wide range of high-quality properties to choose from and our comprehensive bills splitting service, we're the ultimate solution for students and young professionals in the UK
Contact info
United Kingdom
- 020 8191 7855
- info@resooma.com
- resooma.com
2.5
Poor
273 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
STUDENTS! Please read!!
STUDENTS!! PLEASE READ THIS!!
We signed up to Resooma for our first year of student living in an actual house. We thought it would be a lot easier getting everything under one company… Resooma are SO SO SO SO BAD!! Please do not go with them. We had multiple issues with them including Wi-Fi, tv licence and just other general issues. Every time we tried to get through to customer service they either didn’t pick up. Or we were put in a “Priority queue” and promised a call back to which we never got so called again and put us again in a priority queue with no responses.
Awful experience from 2022-2023. We will definitely be changing to a new package company. Don’t be fooled by their slightly cheaper prices.
Resooma if you answer this with some sort of apology response. I do not except it. You made our life hell this year.
July 13, 2023
Unprompted review
Reply from Resooma
Hi there Leon,
Thank you for taking the time to review your Resooma Experience from 2022-2023 - i'm sorry to hear you've had a negative experience.
Please can you drop an email over to info@resooma.com so the customer experience team can look into any queries for you? The Customer Experience team are here to unpack and listen to any concerns you have and to work with other departments to provide a resolution.
Best wishes,
Elle
Amazing custmer service
Amazing custmer service, helped me set up my account. They have real students on the phones who know what it like setting up bills for the first time. the person I talked to, Will, answersed all my questions and made everything easy. Plus website has an intuative interface and with best prices around. spilting bills have never been so easy, couldn't ask for more 10/10 would recomend.
July 3, 2023
Unprompted review
Reply from Resooma
Hi there Alex,
Thank you for leaving this lovely review. I have passed your comments onto Will and he is thrilled you've had a great experience with him! We've all been students here, including myself but you're right, Will is still is currently at University and killing it helping other students with their bills 💪
Thank you for the valued feedback here!
Best wishes,
Elle
Avoid at all cost please
Avoid at all cost please. They don't pay your bills properly and never resolve issues. Have been chasing them for months now, and there are some bills that haven't been paid yet! Even after we stopped working with resooma in February I'm still waiting for a breakdown of payments and have been calling them for weeks. They don't do anything about it. My house mate already had to take legal action against them and I will have to do the same now
February 25, 2023
Unprompted review
Reply from Resooma
Hi there Bea,
Thank you for the review here! While it is a negative one, we appreciate all forms of feedback so we can use it to improve in the future.
I believe this is already being worked upon based upon another review you have left; the customer experience team will be in touch very soon to respond to your concerns in as much detail as possible.
Best wishes,
Elle
very helpful and thorough customer…
very helpful and thorough customer service! she was understanding and well equipped when it came to answering my many question.
June 26, 2023
Reply from Resooma
Hi there Racquelle!
Thank you for taking the time to review your experience with my customer support today 😊 Your questions were thorough too and i'm very glad I could help.
Best wishes,
Elle
This service was easy and hassle-free…
This service was easy and hassle-free to use. Experienced no issues.
June 19, 2023
Reply from Resooma
Hey Cameron!
Thank you for taking the time to leave this 5 Star Review of your Resooma Experience.
Im pleased to see you've had an easy and hassle-free time with us!
Thank you for the valuable feedback 😊
Best wishes,
Elle
Amazing
Everytime I had an issue, they were always so quick with resolving it. Will deffo recommend!!
June 5, 2023
Reply from Resooma
Hey Alexandra,
Thanks for taking the time to leave this review!
Im so glad you'd recommend Resooma and think our customer support is quick 😊 Everyone in the team will be very pleased to know the support has been useful for you!
Best,
Elle
Had a few issues will energy companies…
Had a few issues will energy companies but overall very quick resolutions and very helpful service. Very handy having all my bills coming out all at once.
June 5, 2023
Reply from Resooma
Hey Alenya,
Thanks for leaving this review! Its so great to see you're enjoying the service and you find our team very helpful 😊 Thank you for the valuable feedback!
Best,
Elle
Double charge you for their mistakes - don't waste your money!
Failed to switch our energy supplier and did not attempt to do so again for many months without even telling us. Resulted in us receiving bills from our old supplier as well as our regular bills which we were made to pay aswell due to Resooma taking advantage of our being students and not being well versed in bills language etc to double charge us for multiple months. Did not tell us this was happening until we actively looked into it as we were suspicious of being charged £150 instead of £88 2 months in a row. Despite us now having all of the information and being told by resooma themselves that the reason we were double charged was because THEY didn't bother trying to change our supplier again for many months, they are still not giving us any compensation for the money we have been overcharged. Absolutely shocking.
May 30, 2023
Unprompted review
Reply from Resooma
Hey Rachel,
Thanks for taking the time to leave this review; and thank you for leaving your details with our customer experience team. I wanted to inform you that they're now looking into this for you to understand more about what has happened here and will be in touch very soon.
Postal bills are very common, but receiving them for a long period of time usually indicates of a failed switch which seems to be the case (without inspection of your account) right now. The customer experience team will be reviewing the switching phases as well as the state of the account and will explore compensation for you where appropriate.
Best wishes,
Elle
Please don't waste your time
Please don't waste your time. They mislead you about prices to get you to sign up then just send ever increasing bills and don't give you any assistance if any issues with Energy Supplier. It might look convienient but it will cause you so many problems down the road.
May 30, 2023
Unprompted review
Reply from Resooma
Hey there Tony,
Thanks for taking the time to review your Resooma Experience.
We have Fixed Unit prices or we offer the SVT in contrast. I can see you're on the SVT tariff currently, and there are no Resooma tariffs which offer one fixed price per month. This sort of tariff would be an Unlimited tariff which we haven't offered in a few years. The reason SVT isn't a fixed price is because under Pay For What You Use you're encouraged to submit meter readings to try and keep your costs as low as possible; as low as your usage may be so you don't overpay.
I'd appreciate all of the feedback and understanding about your concerns with Energy Supplier support; we have an operations team to assist with this type of action. Would you mind explaining a little further by dropping an email to info@resooma.com so I can help get to the bottom of this with you?
Best wishes,
Elle
Resooma is a must-have
Resooma is a must-have for anyone in a house-share. Elle and Patrick have been very helpful throughout our tenancy.
May 12, 2023
Reply from Resooma
Hey Thomas,
Thanks for taking the time to review your Resooma Experience. Im very glad you've enjoyed the support myself and Patrick have offered; ill be sure to let him know of your compliments 🥰
Thanks for the valuable feedback on our small but mighty customer support team!
Best wishes,
Elle
Useful service, friendly team
Some issues with setting up but the team were great help to sort it out and so far everything has run smoothly
May 23, 2023
Reply from Resooma
Hey there Emily,
Thanks for taking the time to review your Resooma Experience!
This is some very valuable feedback, were currently looking to streamline our onboarding process so if you have any more comments please dont hesitate to let us know so we can try act on them 💪
Im pleased you've had a smooth running journey ever since!
Best wishes,
Elle
Great experience with resooma
May 23, 2023
Reply from Resooma
Hey Adrian,
Thank you for taking the time to review your Resooma Experience. Its fantastic to see you're having a great experience! Thank you for the valued feedback.
simply amazing
Communications was brilliant from the start and throughout. Really helpful and responsive. They let you know what you’ll be paying a few days in advance and keep you in the loop in regards to price changed and government guidelines and how it may affect us. They also took the liberty to sort out our government help money towards our energy bills so we didn’t have to do a thing. Great company for students, everyone pays their bit so there’s no argument and a pleasant experience overall. Trying to think of cons to make it a fair review but really can’t think of any. 10/10 and I would definitely use again!!
May 21, 2023
Reply from Resooma
Hi there Abdulrahman!
Thank you for taking the time to review your Resooma Experience! Its so great to see that you're having a great time with us, and appreciate all of our dashboard features! If you'd like to use us again, you'll have a fantastic time im sure as we're updating our dashboard to be even more user-friendly, and loyal customers get £5 management fees for life!
If you ever have any queries, please dont hesitate to reach out to our friendly support team!
Resooma is great!
Resooma has been super helpful to us for the past year, having all our bills in one place just makes the process easier. They also work hard to give us the best deals on our energy prices, even if that means changing our provider for us. Super!
May 15, 2023
Reply from Resooma
Hey Alisha,
Thank you for taking the time to review your Resooma Experience!
This is exactly how we work, sometimes Energy Switches can seem a bit of a "faff" but its all in good work to ensure you get the best energy price we can negotiate 😊
We're very pleased you have found our service and support staff helpful - this is what we strive for, un-complicated support with many household bills!
Best wishes,
The Resooma Team
Lovely team but need better wifi providers
Overall, I've been really impressed with Resooma and would recommend to others looking for bill management in a house-share. Our Virgin wifi was a bit of a problem during the year as it didn't reach into every room hence the 4* but happy with the way we were handled.
May 12, 2023
Reply from Resooma
Hey Maya,
Thank you for taking the time to review your Resooma Experience!
Were very appreciative of this detailed review. We have witnessed this a few times in customer comments and its very annoying when wifi cant seem to penetrate some walls of a strongly built house.
That being said, we have sourced what we believe to be a more reliable wifi this year which also uses a 5G sim - if you ever want to come back to resooma in a future house share, you'll have to give it a go to see if its more reliable for you!
Its because of customers like you that we even tried to source this improved internet so, thank you again for being a valued customer, and providing valuable feedback!
Best wishes,
The Resooma Team 😊
Simple and easy
I’ve been using Resooma with my 3 housemates. Our bills were simple to setup and the site was easy to use when we needed to upload our meter readings. Patrick on was a great help on chat too
May 11, 2023
Reply from Resooma
Hey Casey,
Thank you for taking the time to review your Resooma Experience!
Thank you for also reviewing Patrick's customer support; he is a very valued member of our team and will be sure to pass on your compliments 🥰
Great job uploading your meter readings, these are very important in keeping track of your usage. If you ever have any more energy queries please dont hesitate to reach out to Patrick again or any other of our friendly online support staff 😊
Best wishes,
The Resooma Team ⚡️
Avoid at all costs!
Avoid at all costs!
By far the worst company I have every encountered. Not worthy of 1 star.
They have not paid Eon & we now have a debt collection agency at the door!
They don’t answer the phone. Currently Seeking legal advice.
Absolutely Appalling
April 27, 2023
Unprompted review
Reply from Resooma
Hi there Jane,
Thank you for taking the time to review your Resooma Experience. While this is negative and sad to see, we appreciate all feedback so we can investigate, and improve for the future.
Postal Bills can be a complicated territory so im apologetic here that you've had this type of experience. We have a dedicated team for postal bills due to this very reason. If you haven't already please visit our customer support team to discuss this further. Where our phone lines do get very busy, we also have a customer Live Chat at resooma.com 😊
Should you persist and take your situation to a legal team, please visit our live chat for further support if needed and you will find our complaints procedure form also, within our articles here. Please give this a read and if needed submit a complaint; our complaints team will work with you and for you to get to the bottom of this.
Best wishes,
The Resooma Team ⚡️
Easy and straight forward to use.
April 28, 2023
Reply from Resooma
Hey Claris,
Thank you for taking the time to review your Resooma Experience! Were always very proud and pleased to see when our service is easy and straightforward to use as this is our biggest aim. Bills can be a daunting land to navigate; so seeing that we make it a bit easier is fantastic.
Should bills ever get confusing in the future, please dont hesitate to reach out to our customer support on Live Chat at resooma.com or via our phones. We have a new phone system in place now whereby you can select which package you have to get you to the right team; this should mean your customer support experience is more streamlined than ever before 👍
Best wishes,
The Resooma Team
So easy to use!
April 11, 2023
Reply from Resooma
Hey!
Thank you for taking the time to review your Resooma Room Picker experience, we're super pleased you found it easy to use. We hope it helped when deciding who gets that bigger room in your house! 😜
Best wishes,
The Resooma Team
Excellent Customer Service
I can’t thank Elle at Resooma enough! She has assisted my daughter twice now in relation to her Uni accommodation experience. I don’t think we would have resolved the issues without Elle’s help. She is a great asset to the Resooma team in Cardiff. There is no other company I would use now.
March 16, 2023
Reply from Resooma
Hey Rebecca,
Thank you for taking the time to review Resooma and my assistance!
Im assuming from this that the fixtures in the property were dealt with, and if so im very pleased for them 😊 Always here to help!
Best wishes,
Elle
Community Manager
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