Respondent Reviews 1,214

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 725 reviews, reviewers had a great experience with this company. Many customers find the platform to be powerful and a great way to earn money through surveys and focus groups, with some highlighting the generous payouts compared to other platforms. The website is generally praised for being easy to navigate, clear, and intuitive, offering a smooth user experience from screening to payment. Reviewers appreciate the interesting and well-described studies, the clear communication, and the timely and reliable payment process. However, some customers have experienced issues with delayed payments or not receiving compensation for completed studies, with some even feeling that the platform does not protect participants when researchers fail to pay. There are also concerns about customer service, with some reviewers reporting unhelpful responses or a lack of follow-up, and dissatisfaction with the change from PayPal to other payment options like vouchers or gift cards, especially for international users.

What people talk about most

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use and... See more

Payment

People report ambiguous experiences with payment, with many reviewers expressing significant frustration and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its functionality, design, and ease... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers expressing frustration over a lack of... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Respondent has been great to work with. I qualify for a good amount of surveys and focus groups and I’ve been able to make money from participating in these. The website is a little frustrating at tim... See more

Rated 4 out of 5 stars

It’s a great professional organization doing meaningful and sensible research work on several important topics. Their screeners are smart and not annoying as they respect the time of the participan... See more

Rated 4 out of 5 stars

Respondent is one of the most powerful platforms for professionals.. I just hope that they can provide bank transfer payout options in Egypt.

Rated 4 out of 5 stars

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun. I’ve had one issue with a researcher not paying despite... See more


Company details

  1. Business Services

Written by the company

Respondent matches participants from around the world to high-quality, paid research opportunities


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

I’ve been using respondent since…

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun.
I’ve had one issue with a researcher not paying despite agreeing to it and the support team where not overly help but after a lot of communication and months the issue was resolved.

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Really like Respondent so far

Really like Respondent so far. The UI is clean and makes it easy to find studies and do screeners. The only thing I’d change is payments. I wish they’d pay out early once the study is done. The screener quizzes are fine though.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

I undertook a study which paid $13.30

I undertook a study which paid $13.30. All completed and went well. Took a long time to pay, when they eventually did they paid $4.00. I messaged the organisation who ran the study, no response and the closed the project so you can not message them. Messaged Tremendous Support (Ironic) and they could not do anything. Honestly it’s a lottery if you get paid for the work you get that far. There is zero support for Participants in my experience and I would not recommend.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Respondent Research Allocation Issue

The experience has been great but l have one concern l joined the platform last year in October, it's been more than six months but l've only done 1 project despite applying for numerous. I would really appreciate feedback on what could be the issue so that l can be a better researcher.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get new job

The experience of helping others with research has been outstanding. I have gained valuable communication skills through interacting with researchers, which has been very helpful throughout my participation. Payments always arrive on time according to the stated schedule, and the application consistently offers new jobs to explore with a variety of rewards and opportunities.

May 12, 2026
Unprompted review

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