Respondent Reviews 1,214

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 725 reviews, reviewers had a great experience with this company. Many customers find the platform to be powerful and a great way to earn money through surveys and focus groups, with some highlighting the generous payouts compared to other platforms. The website is generally praised for being easy to navigate, clear, and intuitive, offering a smooth user experience from screening to payment. Reviewers appreciate the interesting and well-described studies, the clear communication, and the timely and reliable payment process. However, some customers have experienced issues with delayed payments or not receiving compensation for completed studies, with some even feeling that the platform does not protect participants when researchers fail to pay. There are also concerns about customer service, with some reviewers reporting unhelpful responses or a lack of follow-up, and dissatisfaction with the change from PayPal to other payment options like vouchers or gift cards, especially for international users.

What people talk about most

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use and... See more

Payment

People report ambiguous experiences with payment, with many reviewers expressing significant frustration and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its functionality, design, and ease... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers expressing frustration over a lack of... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Respondent has been great to work with. I qualify for a good amount of surveys and focus groups and I’ve been able to make money from participating in these. The website is a little frustrating at tim... See more

Rated 4 out of 5 stars

It’s a great professional organization doing meaningful and sensible research work on several important topics. Their screeners are smart and not annoying as they respect the time of the participan... See more

Rated 4 out of 5 stars

Respondent is one of the most powerful platforms for professionals.. I just hope that they can provide bank transfer payout options in Egypt.

Rated 4 out of 5 stars

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun. I’ve had one issue with a researcher not paying despite... See more


Company details

  1. Business Services

Written by the company

Respondent matches participants from around the world to high-quality, paid research opportunities


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

My experience so far with respondent is…

My experience so far with respondent is great but the daily screener limit is a big barrier and waiting literal days and up to weeks after completing a study before I get paid isn’t very plausible. Some projects even bail without paying up.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

A research platform that actually delivers on its promise

I was skeptical at first, but Respondent quickly won me over. The onboarding is smooth, the studies are interesting and well-compensated, and the platform feels secure throughout. Every researcher I've spoken with has been engaged and curious, it makes participating feel worthwhile, not just transactional. Highly recommend to anyone looking to share their expertise meaningfully.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Genuine and legit

Genuine and legit.
It's not difficult to find researches that suit you and they often pay well. However, payment processing is a little slow (often exceeding the time it states) and the 5% processing fee is a considerable amount.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have only good experience with…

I have only good experience with respondent. The studies are great, incentives and payments are quick and customer service is beyond helpful. I highly recommend it as I only have positive experiences since I started using it 6 months ago.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

One of The Best!!

Respondent.io is one of the best companies I have ever come across. They DO good — not just say they do like most companies. They apply the things they say they do and make it happen in real time.
The company always has time for their “clients”, their responses are very fast, and they have great relationship all around with both sides of their clients. I really, truly appreciate all the things they have done for me!! Payments are always prompt and easy to claim, and their application process is always very organized and simple. All around an efficient process.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Respondent has always been very clear…

Respondent has always been very clear in describing the projects goals, your input helps companies streamline processes, your voice is heard. The payment is always on time I've never had a problem with the incentive

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Respondent is a great research platform…

Respondent is a great research platform that is ALWAYS CONSTANTLY getting BETTER & BETTER!

I’ve been with them less than a year and it feels much longer than that!

They definitely lead the way in what they do and provide a great service for both their researchers and their users/research participants!

If you ever wanted to make both an impact and actual difference in the ways that companies, services, products and even how sciences and the way that the healthcare industry shows up for people, STICK WITH RESPONDENT!

Another awesome and not-so-little extra perk??

You’ll also likely make some really decent money!

I mean it, no joke, a good chunk of change that’s notable and capable of actually becoming a pretty solid supplemental income!

Thank for being so awesome Respondent, I love you guys 😅❤️☺️

- Jonathan (Andy) Anderson

May 15, 2026
Unprompted review

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