Respondent Reviews 1,214

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 725 reviews, reviewers had a great experience with this company. Many customers find the platform to be powerful and a great way to earn money through surveys and focus groups, with some highlighting the generous payouts compared to other platforms. The website is generally praised for being easy to navigate, clear, and intuitive, offering a smooth user experience from screening to payment. Reviewers appreciate the interesting and well-described studies, the clear communication, and the timely and reliable payment process. However, some customers have experienced issues with delayed payments or not receiving compensation for completed studies, with some even feeling that the platform does not protect participants when researchers fail to pay. There are also concerns about customer service, with some reviewers reporting unhelpful responses or a lack of follow-up, and dissatisfaction with the change from PayPal to other payment options like vouchers or gift cards, especially for international users.

What people talk about most

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use and... See more

Payment

People report ambiguous experiences with payment, with many reviewers expressing significant frustration and... See more

Website

Reviewers highlight positive aspects of the website, with many praising its functionality, design, and ease... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers expressing frustration over a lack of... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Respondent has been great to work with. I qualify for a good amount of surveys and focus groups and I’ve been able to make money from participating in these. The website is a little frustrating at tim... See more

Rated 4 out of 5 stars

It’s a great professional organization doing meaningful and sensible research work on several important topics. Their screeners are smart and not annoying as they respect the time of the participan... See more

Rated 4 out of 5 stars

Respondent is one of the most powerful platforms for professionals.. I just hope that they can provide bank transfer payout options in Egypt.

Rated 4 out of 5 stars

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun. I’ve had one issue with a researcher not paying despite... See more


Company details

  1. Business Services

Written by the company

Respondent matches participants from around the world to high-quality, paid research opportunities


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

It’s a great professional organization…

It’s a great professional organization doing meaningful and sensible research work on several important topics. Their screeners are smart and not annoying as they respect the time of the participants at the same time doing justice to their clients.

The only problem is sometimes their payments get delayed beyond the promised date. They should improve in this area.

May 13, 2026
Unprompted review
Rated 3 out of 5 stars

I'm tied....

I'm tossed on this one.
I love the content generally, the inclusivity is wonderful and the payments are fair and generally paid out within a reasonable timeframe but.....
I absolutely can't stand the fact that there is no notification when a participant is accepted for a project. I've missed so many because notifications are almost never given, and when they are, it's sporadic and not very informative...
I feel like there should be a more in-depth profile questionnaire, even if just optional, so participants can be screened more thoroughly for the active projects
Finally, It's quite disheartening and irritating when I get closed out of a screener on the first question because of something that should be listed initially, like preference for testers specific to location, gender etc. , especially when only allowed 5 screeners per timeframe, I think 24 hours? .They should not count towards the limit when issues like that arise .
So like I said, this one's a tie for now but the payments are FOR REAL and it's super easy to join!!!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable platform for professional research studies

I’ve had a good experience using Respondent overall. The platform is easy to use, communication is usually clear, and payments for completed studies have been reliable in my experience. I also like the variety of technology and professional research opportunities available. One area that could improve is handling cancellations or status updates more transparently when a participant has already completed a study.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

A legitimate, high-quality platform for research studies

I’ve had a great experience with Respondent so far. The projects here are genuinely interesting and professional. I recently participated in my first study and the entire process was seamless—from the initial application to being contacted by the researcher.
The communication from the partners was clear, and most importantly, the payment process was smooth and trustworthy. It is worth noting that there is a small fulfillment fee deducted from the incentive, but the platform is very transparent about this, and the high pay rates for these studies still make it well worth your time. It’s refreshing to find a platform that respects your time and pays as promised. I highly recommend Respondent to anyone looking to contribute to research in a meaningful way!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience

I completed my study and was paid in a timely manner. If I had a questions to the respondent team I would email them and get a respond in a day or so. Once I selected my payment, I received an email very quickly with my gift card. The website is simple and easy to navigate.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

The researchers always show up on time…

The researchers always show up on time and the experience is fun. It’s easy to reach someone if you need to. I’d recommend. Payment is fast and easy to select the format you want it in. You have to apply to lots to qualify for few but it’s worth it in the end.

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

Love the new look but….

I really like the layout of the website especially after the update, the surveys are easy to take and there’s no glitching while moving from one page of the survey to the next. I like that it now shows all the gift cards value paid to me. The reason for giving it 4 starts instead of 5 is because I have applied for studies and have been approved immediately and when I go take the study it says it’s full, there were seconds between being invited and me actually starting the study and yet it still was unavailable. Another issue I have is that we only get 5 screeners in 24hours which I’m ok with but sometimes the description of the study is very vague so I don’t know what it’s about or if it applies to me so I go apply and then realize I won’t be selected and wasted a screener, or it says you’re approved and then all spaces are filled so I wasted a screener. I think there needs to be a better understanding of the software behind it.

May 14, 2026
Unprompted review

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