Response Plumbing Reviews 642

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My first experience with Response plumbing. Dishwasher needed disconnecting as not working and awaiting a new one. Richard arrived promptly and carried out the work effectively. Also looked at a tap p... See more

Rated 5 out of 5 stars

Ii have used Response Plumbing for a no of years.They have installed 2 bathrooms,helped with s kitchen and resolved several plumbing problems.Richard and his team are prompt,reliable and complete wo... See more

Rated 5 out of 5 stars

We have had our bathroom transformed by Response Plumbing. We decided to replace our bath with a walk-in shower. The end result is amazing. Richard explained how the work would be done and he wasn't h... See more

Rated 5 out of 5 stars

I would highly recommend Richard and his colleague. They replaced a shower cubicle for me. They were punctual, polite and very hardworking. They did an excellent job replacing the old shower cubic... See more

Company details

  1. Plumber

Information provided by various external sources

Response Plumbing pride ourselves on being an efficient and professional company, we are a local company that boast a large customer base in and around the surrey area. We provide a reliable and quality service to all of our customers and with our wealth of experience, can offer you the complete plumbing service, from a leaking tap to a blocked toilet. All of our work is guaranteed for 12 months and we do not charge a call out fee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

642 reviews

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Rated 5 out of 5 stars

Absolutely great service

Absolutely great service.

Used Response Plumbing for my extension and they came with an exact and well priced quote.

Talked through everything that needed doing and made recommendations.

Had to make an emergency call out as a builder nicked a water pipe…they came within an hour on a Saturday!

Can thoroughly recommend these guys.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Very Quick Service

I called at 5pm Monday due to a partially blocked toilet issue which I was concerned may deteriorate & had been unable to resolve. I received a call back within 10 minutes from Richard and appointment made for 8am the following day. Very friendly chaps.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Shower Replacement

Had old shower replaced with a new one and new tiles fitted. Richard and his team have done an excellent job. They have a great team of workers who are friendly and nothing is a problem. Great advice was given on design. Property was respected and kept clean and tidy throughout. Response will be my go to from now on for all plumbing works. Thanks guy's a job well done

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Richard came round on the day I phoned. He quickly saw what the problem was and said he would return the next day to do the job. He arrived early the next day and completed the job. There was no mess and he explained what he was doing throughout. He was also friendly and helpful.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Richard and his team have been great in…

Richard and his team have been great in makimg our dream come true! Our previous fitter made a mess with our bathroom project and we were desperate. We were lucky to meet Richard Nd his brilliant team! Richard has coordinate the whole project from scratch and delivered in 10 days . His tiler, fitter and painter are very capable, honest and skillfull . Richard has also sorted out our complex squicky shower tray issue professionaly.He is always present and ready to give you advice when in doubt . Thank you!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Richard did a very good job

Got a text notifying me that Richard was due to arrive shortly. He fitted a whole new kitchen tap assembly and had to renew the overflow assembly. He made sure it was all done properly. Not cheap, but you get what you pay for. Very good quality work

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very good personalised service

Very good personalised service. Richard took the time to tailor our bathroom to our specific criteria. The work carried out was of a very high standard, leaving us with a fantastic new bathroom.

I would highly recommend Response plumbing

April 20, 2023
Unprompted review
Rated 1 out of 5 stars

A little over quoted for what was needed

Within the last week this company quoted almost £3000+vat which was to remove existing bathroom floor tiles, bath side panel, bath screen and replace with new.

However the ask was just to repair a potential, small and slow, leak of water from the bathroom. As part of their inspection for their quote they did not remove the existing bath side panel to expose underneath the bath to help identify any possible cause. Instead some sealant, of perhaps 50cm in length was removed but not replaced or made good. The removed sealant may not have been doing much, but this wasn't mentioned to us.

We fixed this ourselves with a £16 tub of sealant after removing the old sealant and mould. The existing tiles, whilst a few cracks, are just fine. Water can't seep through the very fine crack as there's a thick layer of cement underneath; the bath screen is just perfect and there's no need for any repair or replacement, the only thing quoted that needed doing was the sealant.

After my first review and their reply we received an invoice for £84 for 'labour' to produce their quote (we observed their website saying no fee for a quote, and no fix no fee).

This review, isn't about their workmanship, as we've not experienced that. Its only about their quote and their behaviour and conduct in carrying out their quote. Just because, in our experience we rate this organisation low, doesn't mean your experience would not be more positive.

April 13, 2023
Unprompted review
Response Plumbing logo

Reply from Response Plumbing

Dear Matthew,

Thank you for taking the time to share your experience with us. We apologize if there was any confusion regarding the quote we provided for properly repairing your bathroom with a guarantee. Despite not having had direct dealings with you, but only through the agent, we would like to clarify that we cannot simply silicone over mold or cement under a cracked tile, as this would not provide a lasting solution. However, if communication had been made about a cheaper patch-up repair, we would have done our best to assist you. Nevertheless, we would not have been able to guarantee this type of repair.

We were surprised to see your low rating, given that we have worked with you before, and you left us a 5-star review on November 26th, 2020. We would also like to remind you that our quote was backed up with images and videos to offer full transparency in regards to the quotation. We value our relationship with the agent and their landlords and would not risk it by offering subpar service and I hope you understand our perspective on this.

If you would like to discuss the quote further, please do not hesitate to contact me personally at Richard@response-plumbing.com.

Best regards,

Richard Constable

Rated 5 out of 5 stars

Shower Repair

From the first phone call until the job was finished my experience withResponse Plumbing was all positive. Helpful, friendly, polite and very professional and most importantly tidy and clean. I would recommend them to anyone.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great job!

I had Richard and the team round to change the soil stack system and run waste pipes for a new downstairs toilet. The guys were quick and efficient and gave me some advice and guidance on how best to manage the next steps of my bathroom project before coming back to install the toilet, great job would highly recommend them.

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Richard did a fantastic job removing and changing our shower screen. Great communication, very efficient, good price and amazing job. Would not hesitate to recommend!

April 5, 2023
Unprompted review

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