My first experience with Response plumbing. Dishwasher needed disconnecting as not working and awaiting a new one. Richard arrived promptly and carried out the work effectively. Also looked at a tap p... See more
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Ii have used Response Plumbing for a no of years.They have installed 2 bathrooms,helped with s kitchen and resolved several plumbing problems.Richard and his team are prompt,reliable and complete wo... See more
We have had our bathroom transformed by Response Plumbing. We decided to replace our bath with a walk-in shower. The end result is amazing. Richard explained how the work would be done and he wasn't h... See more
I would highly recommend Richard and his colleague. They replaced a shower cubicle for me. They were punctual, polite and very hardworking. They did an excellent job replacing the old shower cubic... See more
Company details
Information provided by various external sources
Response Plumbing pride ourselves on being an efficient and professional company, we are a local company that boast a large customer base in and around the surrey area. We provide a reliable and quality service to all of our customers and with our wealth of experience, can offer you the complete plumbing service, from a leaking tap to a blocked toilet. All of our work is guaranteed for 12 months and we do not charge a call out fee.
Contact info
54a Church road , TW152TS, Surrey, United Kingdom
- 01784668184
- info@response-plumbing.com
- response-plumbing.com
Great service
Came round first thing the next day to fix a pipe in our bathroom and did a solid job. Would recommend
April 11, 2024
Unprompted review
Response did a fabulous job in our new…
Response did a fabulous job in our new bathroom. They did exactly we wanted. So careful and tidy and polite. We are very pleased and would definitely recommend them.
April 10, 2024
Unprompted review
Very disappointed with this company
Very disappointed with this company! We had arranged for them to come and give us a quote for our bathroom to be refurbished. Despite receiving two texts the first confirming the appointment and then followed by a reminder, our appointment for between I3.00 -15.00 was not upheld. Richard eventually arrived over an hour late. We did receive a text at 15.58 to say he was on his way. Prior to that apart from the reminders nothing, not even an apology. Richard arrived and went to see our bathroom with my husband. Within a few minutes they were back downstairs
and Richard had left. He didn’t want to even quote for our bathroom refurbishment because we had decided on wall panelling instead of tiling he didn’t even give us a quotation. We are always advised to champion local trades so I am disappointed that we weren’t even considered in this instance.
April 10, 2024
Unprompted review
Reply from Response Plumbing
Thank you for sharing your feedback regarding your experience with us. We sincerely apologise for any inconvenience caused by the delay in our scheduled appointment. We aim for punctuality, however, an unforeseen delay in our schedule impacted our timing that day. We appreciate your understanding and are grateful that we were able to keep you informed with timely updates.
We understand there was a misunderstanding regarding the services we offer. At Response Plumbing, we aim to deliver top-quality bathroom refurbishments and have chosen to specialise in solutions that we believe provide the best long-term value and satisfaction to our customers. Unfortunately, due to past experiences with wall panelling and the potential issues it can pose, such as significant damage from damp, we do not offer this as a service. This decision is in the best interest of ensuring the longevity and quality of our work.
During our visit, after discussing the available options with your husband, it became clear that our preferred methods did not align with what you were looking for. We regret that this led to us not providing a quote as it seemed your project preferences differed from the services we specialise in. Furthermore, I apologise for not being able to discuss this with you directly at the time due to your unavailability.
Please know, our intentions were always to provide you with the best possible advice and services suited to your needs. Following our visit, I reached out the next day to offer further assistance and advice, hoping it might be beneficial as you continued your search for suitable bathroom solutions.
We value every opportunity to help our community members and support local projects. If there’s anything more we can do to assist you or provide further clarification on potential bathroom solutions, please don’t hesitate to get in touch. Your satisfaction and the quality of your home improvements are important to us, and we wish you the best with your bathroom project.
Warm regards,
Richard
Response Plumbing
Very helpful and professional.
Very helpful and professional.
Great service, thank you!
March 23, 2024
Unprompted review
Richard provided an excellent service…
Richard provided an excellent service with good value.
We will continue to use his services whenever we need plumbing work.
March 20, 2024
Unprompted review
Richard has performed an outstanding…
Richard has performed an outstanding job. He came to fix a leak under the sink, but he not only did that. He also noticed a blockage in the pipes and, showing his tenacious and initiative, removed the blockage as well.
March 13, 2024
Unprompted review
There was problem with toilet flush
There was problem with toilet flush - Richard quickly find a cause and fix it in no time, even he have a spare part with him. He was very nice and professional with his approach. I can easily recommend Response Plumbing.
March 8, 2024
Unprompted review
Replacement shower for elderly dad
My very elderly dad's shower was running too hot and he was too afraid to use it. I called Response Plumbing and spoke to Rich and we agreed dad should have a BEAB certified shower which could not go above 41⁰. Rich ordered the shower and within a few days had fitted it. I was worried that I could not be present but Rich filmed the finished shower and his interaction with my dad and sent it to me whilst he was there. He was so kind and polite and dad was really pleased with his new shower, and is now able to use it without worrying.
March 4, 2024
Unprompted review
Wouldn't hesitate to recommend to…
Wouldn't hesitate to recommend to absolutely anyone. Went above and beyond to get our shower fixed quickly after slow moving real estate had no issues leaving us without a working one over the weekend! Fantastic service, super friendly and got the job done quickly!
March 9, 2024
Unprompted review
Excellent service
Excellent service. Richard was brilliant. Managed to fix what other plumbers couldn’t with my sink. Highly recommend
March 1, 2024
Unprompted review
Outstanding Service!
**Outstanding Service!** The plumber Richard was punctual, efficient, and highly skilled. Replaced my sink plug flawlessly. Left the area clean. Highly recommend for top-notch plumbing work!
February 26, 2024
Unprompted review
Richard is a good contact to have
Richard was quick to reply, attend and rectify the leaking issue. Very happy with his efforts and professionalism. Will use again and have already recommended his elsewhere.
February 23, 2024
Unprompted review
Great experience
Great experience, fast and solved the broken toilet. Much appreciated!
February 20, 2024
Unprompted review
Good communication
Good communication, prompt response and was very quick to fix the issue.
February 7, 2024
Unprompted review
Would highly recommend
Very punctual, very professional.. excellent work, would highly recommend
February 13, 2024
Unprompted review
Excellent service 👏
The plumber fixed the toilet within 15 mins and the maintenance work was so professional. I prefer to ask for any maintenance work to this service in the future.
February 6, 2024
Unprompted review
Very friendly, quick and professional
Very friendly, quick and professional.
February 1, 2024
Unprompted review
Quick response from the company
Quick response from the company. The plummer who came was very nice and polite, and he clearly knew what his doing. The job was very quick, but he was making sure and double-checking if the problem had been solved.
February 2, 2024
Unprompted review
Great company
The plumber arrived on time and was really accommodating that I was a few minutes late due to a previous appointment. He arrived with a new tap in case the old one needed replacing and sure enough the old tap had worn away. Completed the job so fast and was very polite and pleasant. Would recommend
January 29, 2024
Unprompted review
Great service. Richard is very nice and friendly plumber.
Richard is really nice and friendly plumber. He is very good at responding to the plumbing issues.
January 26, 2024
Unprompted review
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