Responsible Life Reviews 2,207

Excellent knowledge, good communication and understanding of our needs

Paul did exactly what was requested with supplementary guidance to achieve me the best offer

So nice to deal with someone direct these days

From the initial contact call I made, through the telephone interviews with a very friendly, knowledgeable advisor who at all times seemed to want to ensure we knew exactly the pro’s and very importantly the cons of what we were looking to do.
At no time were we pressured into any decisions or to rush any decision making.
If this is a product you feel you want to explore, my wife and I can recommend Royal London/Responsible Life as a company.

My own personal curcumstances were dealt with by susan chessor a lovely person very proffesional in guiding you through the whole equity release process calls last a while but evrey step is spoken about i found the process easy enough and took the equity out of my house it has gave me more peace of mind than before in hard times for many 10/10 if i had to score

I have no hésitation in recommending Responsible Life. From start to finish I was guidéd through the process by Mr Paul Wrightson, who was not only constructive and informative, but empathetic and understanding of my situation, which was of particular importance to me. Hé smoothed over any que ries which arose with other parties involved and continued to be helpful and supportive even beyond complétion.
What could have been a difficult Experience was made so much easier by his patience and professionalism.

Our experience with Susan Chessor could not have been better. From first contact to completion of our Equity Release she was exceptionally. Helpful informative and guided us so well through the procedures. Always available for discussion and always keeping us up to date on the progress of the application. Amazing 5Star service. We cannot praise her highly enough,

From the very start Sharon Coatalen explained the process. What we really liked was how she explained to cost to us and the effect It would have if and when we decided to sell. She was easily contactable, and answered any questions very quickly. A follow up call this year was very welcome HIGHLY RECOMENDED

In May 2025, I initially compared online the potential ER offers from 4 companies based on estimated property value, etc, and while there was quite a spread in potential ER loans, Royal London was significantly higher than the others. I received a call from an RL agent the following day and was contacted by Sharon Coatalen of Responsible Life a day later.

I had a long initial phone call with Sharon, explained my personal circumstances and why I was considering ER, and she explained the pros and cons of ER and whether it would be suitable for my circumstances.

Sharon explained all of the costs involved in taking an ER loan, including interest rates, optional repayments, etc, and contacted and instructed the solicitors to be used.

The ER loan offer was arranged within a few weeks of my initial contact with Sharon. However, I additionally needed to withdraw monies from some pension policies in order to use that and the ER loan to settle my existing mortgage. I engaged profession help to deal with the pension company but it still took several weeks for the pension funds to be released to me. During that time, Sharon arranged for the ER loan offer to be extended on 3 occasions. The ER loan was completed quickly after the pension funds were made available to me.

Throughout the entire process, I was very impressed by Sharon’s professionalism and knowledge. She was very easy to deal with, explained everything to me clearly and in detail, guided me at every step, kept me updated on progress and arranged a loan on terms which suited me. My best description of Sharon would be a true consummate professional.

I would have absolutely no hesitation in recommending the services of Sharon Coatalen and Responsible Life to anyone considering using equity release.

Lastly, I am exceedingly grateful to Sharon Coatalen and Responsible Life for helping me to reach a point where I will hopefully see out my remaining days in the property my late wife and I shared for 20 years.

Our meeting with David was exceptionally helpfull.

I was very impressed with Responsible Life in particular with Susan Chessor who was my Later Life Lending Specialist dealing with my Equity Release Re-Mortgage. She was extremely helpful, friendly and efficient. As my application progressed she made everything very clear and went to great lengths to smooth out any problems. I am very thankful to her.

My advisor in this was Richard Austen who made the process very easy and delivered everything in an easy and straightforward way .Richard was always available if I needed to ask anything and everything was completed in good time. I would recommend his services anytime

Right from the start of our application we were helped to understand the process and always informed of what happens next. Sharon makes a complicated topic easier to understand. I would not hesitate to recommend Sharon and the company who she represents as they were also very quick and efficient throughout the whole process.

I would highly recommend Tracey James,she was incredibly helpful in explaining the equity release process to us in a clear and reassuring way,from our very first conversation,Tracey took the time to understand our situation and talk us through all of the options available without rushing or overwhelming us.
Tracey is someone you can trust to provide clear guidance and exceptional service.

From the first contact with Sharon Coatalen she has guided and helped us through the process. She has explained things in a way we understood and has been very helpful in all details. She has kept in contact with us and kept us informed at each stage. She is very professional and I would highly recommend her services.

After the initial approach to responsible life we were fortunate to be assigned Susan Chessor as our financial advisor. Friendly and knowledgeable, Susan went through all of the options available to us so we could decide the best way forward and the advice was invaluable. We cannot thank Susan enough for guiding us through the entire process smoothly and stress free and would certainly recommend Responsible Life.

Buying a house is one of the most stressful things you can do but Tennessee made the process feel so easy.
Tennessee was friendly, professional and explained all the steps in a way that we understood which put us at ease.
Tennessee was easily contactable throughout and we had regular reviews to check in with us at times that were convenient to us.
When the process of buying got stressful (especially at the end with contracts) tennessee's calming and knowledgeable behaviour really stood out. Nothing seemed to phase her which is just the type of person you want to guide you.
We cannot thank tennessee enough for support and hard work and if we could have given more than 5 stars we would have.
I would not hesitate to recommend recommend tennessee. She really is a credit to the company.

We both unreservedly recommend Responsible Life. Throughout our dealings Susan Chessor was friendly, helpful, knowledgeable and always on hand to answer questions or advise.
We never felt under any pressure and Susans advice was always with our best interests in mind.

Rebecca was incredibly helpful and extremely knowledgeable and everything was completed without and problems. I was very happy with this service

We had a very relaxed journey through our experience in taking a lifetime mortgage with our financial advisor Sharon Coatelan
And took us through step by step with everything we needed to know
Taking care to listen to our needs
So thanks to her we got what we needed to carry out our intended goal
Thank you Sharon

Sharon Coatalen was very helpful and professional in making the process easy . She was with us every step of the way to ensure the process went ahead without any problems.