Resprout Reviews 14

TrustScore 3 out of 5

3.0

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Company details

  1. Hair Replacement Service

Written by the company

Hi, we are Resprout, we create, package, and distribute hair loss treatments. We hope to destigmatize hair loss. Pricing, We don't offer, video chats with doctors or live chats with pharmacists. We are looking for someone who knows what hair treatment they want and is looking for an affordable option to buy the treatment. When you are looking for advice you will ask your doctor, first before involving us, etc. By cutting non-essential costs, we can offer high-quality and cost-effective options for hair loss at prices our competitors can't match. P.S. We are not a pharmacy, we send you a consultation to a pharmacy for them to approve. We handle posting, packing, and customer support.


Contact info

3.0

Average

TrustScore 3 out of 5

14 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

No reply from customer services and…

No reply from customer services and they took money over a month ago , I think the company has went into administration so don’t buy from them as you’ll lose your money, got my goods but the communication is abysmal the first time I heard from them was from this review .

March 14, 2024
Unprompted review
Resprout logo

Reply from Resprout

Hi Stephen, Apologies for the missing delivery. We have had communication delays, but we did resend the item with 24-hour delivery and the tracking shows that it Is awaiting delivery. Apologies again that we couldn't give you a better service. We are back up and running. If you would give us a second chance. Send us an email and we will give you a discount code.

Note: we are not in administration the company is trading as usual.

Rated 1 out of 5 stars

Poor Customer Service

No response with my order. Due date come and went with no update. Customer service is awful do not use.

February 5, 2024
Unprompted review
Resprout logo

Reply from Resprout

Hi Rhys, Apologies for the missing delivery. We have had communication delays, but we did process your refund on Monday the 19th of February. Apologies again that we couldn't give you a better service. We are back up and running. If you would give us a second chance. Send us an email and we will give you a discount code.

Rated 1 out of 5 stars

My order #1288

My order #1288. Was due on 31st of July. I have been emailing them and trying to get a chat going on the site about 20 times. I got one email back asking if I wanted a refund or the product. I asked for the product. Since then…Nothing!! They have stole £25. DO NOT USE THIS COMPANY!
If I receive my order I’ll be happy to withdraw this. Until then… stay away!!!

July 31, 2023
Unprompted review
Rated 1 out of 5 stars

poor product, bad customer service

Firstly the delivery took just over two weeks, it was only after i contacted them that they then decided to despatch my order.
The product has rice water as an ingredient, which just settles at the bottom and when you try to spray the liquid onto your hair, the nozzles get all clogged up because of this, so you have to keep unclogging the nozzle which requires a needle and takes some time to do everyday. They included a foam nozzle, this also didn't work. The included dropper nozzle is also to small, they really haven't thought any of this through.
Thirdly, i sent a few emails questioning the above, the company answered one email, took ages to respond, basically dodging all the questions as they haven't got a clue how to respond, then my subsequent emails they didn't bother to respond at all, as they have already took my money and scammed me.

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

FAKE MISLEADING PRODUCTS

Do not buy from this company the ingredients in there products are fake and misleading.
The minoxidil liquid had white fermentation floating about in all 3 bottles that I purchased.
I am going to report the company to trading standards.

July 14, 2023
Unprompted review
Rated 4 out of 5 stars

responsive customer service

responsive customer service, relatively fast delivery, product is legit and nice packaging. will buy from them again. no complaints

April 9, 2023
Unprompted review
Resprout logo

Reply from Resprout

Thank You for the review.

Rated 5 out of 5 stars

Great results 3 months in.

Had my second hair transplant(crown area) 3months ago and been taking minoxidil 5% since the op and must say my donor area has thickened up quicker and thicker than the first op( no minoxidil) would highly recommend resprout minoxidil for hair growth.

February 20, 2023
Unprompted review
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Reply from Resprout

Thank You for the review.

Rated 5 out of 5 stars

Very Good Service

Very fast delivery, and also the product was purchased at a very reasonable price as well. Also very good communications during the delivery service as well.

March 21, 2023
Unprompted review
Resprout logo

Reply from Resprout

Thank You for the review.

Rated 5 out of 5 stars

Good

quick, cheap fast and a easy service, purchased a 3 month bundle of 5mg of minoxidil and 1mg of finasteride so far so good, no complaints, very easy to contact via Facebook too would use this company again

March 22, 2023
Unprompted review
Resprout logo

Reply from Resprout

Thank You for the review.

Rated 5 out of 5 stars

Great service

Great service, very quick responses to any queries and the goods arrived as advertised.

March 23, 2023
Unprompted review
Resprout logo

Reply from Resprout

Thank You for the review.

Rated 5 out of 5 stars

Hassle free dream for hair loss

There is nothing worse than a topical solution every day. You just dont do it. With these options no hassle pill every day. Thank you so much and will tell all l know. Brilliant solution.

March 23, 2023
Unprompted review
Resprout logo

Reply from Resprout

Thank You for the review.

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