Restaurant.LightingReviews 

103
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

They shipped me the wrong lights, ones that were a fraction of the cost for the ones I ordered. They then proceeded to need photographs of the boxes, packages, and product of the wrong light. After tw... See more

Rated 5 out of 5 stars

Fantastic Service Have used them a few times now the order process is very smooth, deliveries are tracked and prompt. Queries are pretty answered immediately & returns for faulty goods is quick... See more

Rated 5 out of 5 stars

I recently bought four lamps for our patio table. One turned out to be faulty - I contacted Restaurant Lighting and once the problem was confirmed a replacement was sent. This arrived promptly and w... See more

Rated 5 out of 5 stars

I ordered a set of solar-powered garden lights, and they’ve been a great addition to my backyard. They charge well during the day and light up at night. Although they were a bit pricier than expected,... See more

Company details

  1. Lighting Store
  2. Lighting Manufacturer
  3. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm with a passion for lighting. Our products embody our love for Scandinavian design and innovative technical solutions that make your life brighter and more convenient. We serve a diverse range of customers, including consumers, restaurants, hotels, cafés, bars, and companies. With an international customer base, we proudly offer free worldwide shipping. Welcome to visit us at www.restaurant.lighting.


Contact info

3.5

Average

TrustScore 3.5 out of 5

103 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(103)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The local shipping company caused some…

The local shipping company caused some issues with my delivery, which was frustrating. However, your company went above and beyond by sending me a replacement, even though it wasn’t your fault. I really appreciate the exceptional customer service and willingness to make things right.

March 23, 2024
Rated 1 out of 5 stars

Warning

Warning, stay far away from this cheating company. They cheated me for more than €300 🤬

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

After receiving my chandelier

After receiving my chandelier, I noticed one of the crystals was chipped. I contacted customer service, and they were so apologetic. They sent a replacement crystal immediately and even included a small discount for the inconvenience.

March 20, 2024
Rated 5 out of 5 stars

Happy with my lamp

Happy with my lamp, the customer service team answered my question about brightness adjustment function very quick! Would buy from this store again.

August 10, 2024
Rated 1 out of 5 stars

Køb ikke! Don't buy!

Køb ikke!
Lampen er aldrig leveret på trods af utallige henvendelser!
Billige kinesiske lamper, der kan købes til mindre end 1/10 del af prisen på Alibaba, selvom de reklamere med at være skandinavisk design.
De lyver og prøver at snyde.
Creative.Lighting er samme firma. Hold dig langt væk!

Don't buy!
The lamp was never delivered!
Cheap Chinese lamps that can be bought for less than 1/10 of the price on Alibaba, even if they advertise to be Scandinavian design.
Poor communication.
They lie and try to cheat.
Creative.Lighting is the same company.
Stay far away!!

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

!!AVOID!!

AVOID!!
I would like to draw your attention to some socalled "Shops" on IG that sell a cheap ripoffs of designer lamps like the "Wick" candlestick lamp. These are socalled "Drop-shippers" from China, that sell cheap ALI/Temu quality under the guise of being either based in Sweden or in NL. Restaurant.Lightning (so called based in Sweden) Ambiance-Verlichting (so called based in NL) and Creative.Lightning_. It is very frustrating to connect with any of these, they either do not react at all (Restaurant.Lightning), or keep stalling, by sending multiple emails (AmbianceVerlichting). Pls read further on Trustpilot for reference. Avoid at all costs! If there is a problem you will probably loose the money you payed for these phony products!

UPDATE: 07 Feb. 2025: Contacted Klarna for a refund but to no avail at this point. They seem to have had contact with this webshop, and Klarna received proof that the item was sent. But when I send them an email, they do not react. I wrote them I wanted to cancel my order, they did not react. I wrote them I would refuse the parcel at the door, they did not react. So I refused the parcel at the door and it went back to them, but they've never let me know if they had received it, off course, what else is new with these criminals! There is no returnaddress on the shippinglabel (very clever) only *****, so I have no proof really it was sent back to them, only the shipping-code. Klarna paused my payment again, so let's see what happens next! AVOID at all costs, or you loose your money if there is a problem!

UPDATE: 18 Feb. 2025
Finally received an answer from the shop. They want to do a re-delivery and then I can send the parcel back to them! Now, if they can re-deliver they know the location of the parcel, as they first stated it would be in a location close to my address and after a certain time will be destroyed.
I replied that I don't want a re-delivery but want my money back. Since they are lying about the location of their webshop, it is not in Sweden but in China, I think I am, by law, not beholden to anything they state in their policies. There are also discrepancies in their refund policies, as required by law.
Will update when I know more!

Update: 20 Feb. 2025
This morning I found out that this webshop changed it's name, at least in the Klarna App from Restaurant.Lightning to Nordic Empire AB.
Contacted Klarna again, they paused my payment again and they will look into it, again. If this goes on like this I'm going to go to my lawyer.
AVOID AT ALL COSTS!

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Broke after 1st use

I purchased a Nordic candlestick light as a gift for my wife for Christmas. It was delivered on 11/14/24 and first used on 12/25/24. It was used once, then suddenly died and will not charge. The company has not responded to any emails. I would avoid this company. As others have noted, the products are shipped directly from China.

December 25, 2024
Unprompted review
Rated 1 out of 5 stars

Returns awful China based!

Do not use this company, products come from China. They are not UK based if you don’t like it returns are a total nightmare! You have to find the unique tariff code and the recipients tax code , enough said. Avoid

December 12, 2024
Unprompted review

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