The Restaurant Choice Reviews 

Like alot of people I ended up with an expired card from 2020.I had emailed them a few times with no reply,which could be down to staffing issues ,who knows!
Wasn't too chuffed on the thought of losing £40 so like some others I phoned them ,wasn't on hold for long at all ,probably a couple of minutes .Got through and spoke to a lovely lady called Monica who has issued me with a new card ,great stuff!....thanks again Monica 😊.
So guys give them a bell don't just leave it and stew about it.

Had a card given to me last year which expired on q9th December, having wrongly assumed it was valid for 2 years. Couldn't use for much of year due to covid so, having read all the bad reviews, tentatively called customer services and spoke to George and explained situation. No problem at all, a brand new card being sent out with the full balance. Very happy. Don't email, call them:)

wasting time and money ... i never trust these cards as i get my gift card from my work as gift card for restaurant choice and i was under impression it is like other gift cards is valid for 2 or 3 years and i have discovered is for 1 year during covid 2020-2021 i could not used it !! while still i have purchase receipt ... the other thing you have to go for a proper restaurant to be able to use it as you cannot used it in small branch or takeaway branch or from order online it is big mistake to get one for your beloved it is too much hasel ...

As a retirement gift I was given two Restaurant Choice gift cards value £25 each. A month after receiving them we went into lock-down so I couldn't use the cards as the card expiry dates passed the 12 month period.
I tried to contact the issuer of the cards - no response at all - zilch!!!
To everyone out there think very carefully before buying these cards!! A complete waste of money and a rip-off!

I had a card which expired during COVID, rang them all ready to complain (after reading these reviews), however, the lady on the phone was very friendly and helpful and they are sending out a new card with 7-10 days. The whole process lasted less than 10 minutes. Excellent customer services.

I will wait in anticipation. Reading other reviews, I am sceptical, how could I have such a great experience when others have had such terrible experiences.

Give them a call - they might be able to help.

Absolute joke of a company!!! Two cards expired because of covid. Tried to contact several times no joy. They Should have extended them for the period of lockdown time as we couldn't use them. Avoid this company like the plague !!!! Shame I can't give them no stars !!

Don't bother buying these gift cards!
Haven't been able to use because of Covid. Went to use card and its only just expired. Customer service don't want to know.
A total waste of £25, just give people cash instead for a gift, far more useful and not limited by their participating restaurants or their stupid 12 month expiry limit. They must make a fortune this way!

I really wouldnt give a one star for this card as it has run out of time and the card has not been used. Due to Covid we havent been able to use it. Taking peoples money and not giving it back if not used is robbery really !!!

After countless times emailing and filling out their contact me form with no response I took someone's advice on a review and rang them. I rang just as they opened (the lines open 8am) and got through straight away. The lady I spoke to (Carol) was lovely. Checked all my card details and expiry dates and she is sending a replacement card in the next 7-10 days.

Success. Ring them don’t email, I had no response from an email. Read reviews on here, saw comment about ring and YES immediate response. The gentleman was most helpful and I should receive a new card worth the same value and valid for another 12 months due to the lockdowns etc. Delighted

Absolutely shocking lack of customer service and communication. Had a card as a gift before covid, expired during lockdown and due to only having 12 months on in the first place?!! (also shocking) Tried dozens of times to get through on the phone and I get cut off, tried several emails and Facebook messages with no replies. Think cards which expired due to not having time to use them (covid) should be replaced or at least a good will gesture of a part replacement. At the very least companies should reply to their customers. Will never use these cards again.

Avoid as it has an expiry date. It was paid for with cash so why have an expiry date?
DO NOT BUY GIFTCARDS THEY EXPIRE
£35 down the drain

Tried emailing to extend card and have been completely ignored. The card was given to us as a gift just before Covid so we have not been able to use it while it was valid. Also tried calling the customer services number but it just cuts off. Is this company even still in business? They must have thousands of pounds worth of money that people have used to buy these cards in good faith. Despicable that they don't even have the decency to reply to queries.

For those of you who left negative feedback please give this company a call. Taking the advice of a reviewer I rang the customer services number. George dealt with my call and sent out a new card to replace the unused one which had expired. Absolutely brilliant customer service with no quibble

Seems like I'm one of thousands that have been robbed by this company. I was given a £20 gift card in September 2020 and have not been able to use it due to Covid-19. Have requested a short extension, but have been completely ignored.
Can't seem to find the name of the CEO.
VERY POOR - DO NOT USE THIS COMPANY

Would not extend gift card even though couldnt use it due to covid extremely rude customer service.
This shower must be ripping of thousands of people.
Mr Angry

Can't use it online, the card has now expired and never got to use it during covid. They should have extended the card dates by at least a year or allowed customers to use them online.

AVOID THESE VOUCHERS/COMPANY ABSOLUTE RIP OFF!!

I received a voucher as a gift in 2019, tried to use it early 2020 and it did not work so was left with a bill to pay. It was still in date so they sent a new one. Due to covid couldn’t use it and was due to expire, so they sent me a new one in may this year. Guess what it didn’t work!! I called whilst in the restaurant and was on the phone for 40 minutes, very embarrassing, to be told so many different stories ending with “we will send you another card”. Yet again left with another bill. Have sent an email but not expecting a reply. Will definitely be taking this further. SHOCKING!!

Avoid using. Multiple Cards expired due to covid. Multiple emails and no response. Poor customer service. Very disappointed. Will Not be using again.