Staff are friendly and nice. Not sure with the less than 2 minutes total actual service for full brazilian and underarms though. Hoping for good results.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been seeing Liana for my cosmetic injectables for years now. I wouldn't trust anyone else! Not only has she corrected previously uneven results done elsewhere but she has worked with me to crea... See more
Company replied
Hi Jules, I’m currently away on business and felt the need to write this to you! I just wanted to say a huge thank you to you and all your team at Results Laser.I genuinely appreciate the care,... See more
Company replied
The staff here are so lovely (Werribee Pacific), and are committed to giving an effective treatment that they talk through so you know exactly what they're doing. Quick procedure expertly done. Won't... See more
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Company details
About Results Laser Clinic
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Sydney, Australia
- 02 7809 8898
- info@resultslaser.clinic
- resultslaserclinic.com.au
4.0
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am not happy and disappointed to my…
I am not happy and disappointed to my last time appointment.
I recently had a distressing experience at Results Laser Clinic Epping that I feel compelled to share.
The girl was not did properly my laser at Epping Clinic.I had an appointment for half legs , Brazilian, underarms and Chin.She supposed to be take 30 minutes to get the job done, but she finished it between 8-9 minutes
.I called to the head office and was told them. They said that you have to wait for a week , if your hair will not fall down, call us after a week.I called them again after a week and explained them hair are not falling down yet. I had another treatment scheduled 21st November.
I went there yesterday and the girls said , not you don’t have any miss spots, looks ok , even they did not check it properly.When I said to them , I had 2 sessions before , after that my hair was startled falling down after a week, then they asking me after how long you had a last session, I said I don’t remember, I think I had my first session after 30 days and second was after 60 days, then they said that you not taking sessions consistently that why this time hair is not falling down, when I just left the clinic and checked when was my last appointment then I realised that my past 2 sessions were also after 60 days .Again yesterday I called to the head office and was told them, they were saying something different, seems like they were making excuses, they did not accept their mistake.
As a loyal customer who has been to this clinic multiple times, this experience was disheartening. I expected better treatment.Unfortunately I still have got another 9 sessions with them and feeling , I am wasting my money.
There are more good options than this:(
November 7, 2024
Unprompted review
Reply from Results Laser Clinic
Hi There ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Worst quality service & customer service
I understand that the goal of every business is to make profit. But to make profits you need to have customers. If you cannot keep your customers happy, eventually you lose them and your business. It's ok for the company to cancel the appointment anytime but there is no flexibility about renewing expired treatment/refund when the fault is coming from the company because of their "strick" no refund/renewal policies. I think that's a lot of BS when your customers already paid for the services they never and will never receive.
November 7, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Priscilla ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Treatment was rushed
Treatment was rushed. Not thorough.
I didn't feel like the setting was even high enough to work
March 19, 2024
Reply from Results Laser Clinic
Hello ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Amazing cosmetic nurse!
I have been going to nurse Liana for all my cosmetic injectable needs for years. There is no one else I would trust with my face. She is beyond amazing at enhancing features without making you look fake, and she gives amazing advice for further treatments you may benefit from at home.
October 30, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Michelle ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Midyas review
Midya was very helpful,she answered all my questions and was very patient .Also very Kind and friendly and I didn't have to wait a long time for my appointment
October 12, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Kim ,
Thank you for taking the time to review Results Laser Clinic.
We strive to deliver a 5 star experience through knowledge and expertise to achieve great results.
Thank you for your support, we look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Totally disappointed as they won’t send…
Totally disappointed as they won’t send frequent reminders about the package expiring and charge you to pay for the appointment. I would recommend not to visit Result laser clinic and call centre people won’t listen to your point. They will stick to one statement “we can’t do anything” that’s so ridiculous.
September 28, 2024
Unprompted review
Reply from Results Laser Clinic
Hi,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Do not go here…
I was there on Friday and for some reason they swapped out my regular therapist for Amanda - this is the same lady I found out from head office that sold me a package that was more expensive and something I told her I didn’t want not but she sold it to me anyway, without my consent. I have always had a peel put on for 3mins she only done 2mins. I’m still waiting on 1 micro to be refunded and 3 LEDs
September 27, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Kirby ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused. Your feedback is incredibly important to us and the client experience team would like to speak to you immediately.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Do not go here they cancelled my…
Do not go here they cancelled my appointments six times and my package ran out. They will not refund my money for me to move to a new clinic.
September 19, 2024
Unprompted review
Reply from Results Laser Clinic
"Hi,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
These guys have great bedside manner…
These guys have great bedside manner and actually take the time to listen to you. Very rare to find in Melbourne these days. Keep up the great work guys
August 2, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Nathaniel ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to always deliver 5 star client experiences. We are glad to hear that we have delivered great service and that you love your results.
Thank you for your lovely feedback.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Feel Great
Very professional staff, they are friendly and have great advice and suggestions.
November 2, 2023
Reply from Results Laser Clinic
Hi Fiona ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Thank you
Thank you, Hazel & Team, for outstanding service. you guys are doing great customer service. Much appreciated. Thank you once again!
June 22, 2024
Reply from Results Laser Clinic
Hi Ezaan ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Mixed Experience at Result Clinic Australia Eastgardens
My recent visit to Result Clinic Australia Eastgardens for a promotional facial treatment, acquired upon spending $200, presented a mix of positive and negative aspects.
Despite having a scheduled appointment at 4:30 PM, I found myself waiting for half an hour before the therapist was available. Upon her arrival, she apologized for running late and explained that due to the clinic closing at 5 PM, she would not be able to perform the facial treatment on that day. While I appreciated the apology, I was left feeling frustrated by the lack of proactive communication that could have allowed me to reschedule without enduring the extended wait.
Although the therapist did offer to reschedule my appointment for a more convenient time, the initial inconvenience and time wasted left me somewhat dissatisfied. While her apology was appreciated and acknowledged, the overall experience was marred by the initial delay and inability to receive the service as planned.
In conclusion, my visit to Result Clinic Australia Eastgardens had its shortcomings in terms of time management and communication. While the therapist's apology was a positive gesture, the inconvenience caused by the delay and inability to receive the treatment as scheduled left room for improvement in ensuring a smoother customer experience.
July 6, 2024
Reply from Results Laser Clinic
Hi Tri,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
"
Lovely staff
Lovely staff, very friendly and welcoming.
Tara does a great job on my laser.
Thank you
June 21, 2024
Unprompted review
Reply from Results Laser Clinic
Hi Melissa ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic
Hi Valerie ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Great customer service
Great customer service. I was really apprehensive going into my appointment but the staff members friendly and empathetic manner put me at ease
June 8, 2024
Reply from Results Laser Clinic
Hi Lucy ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Customer service
Customer service! Cherie was wonderful and very knowledgeable and answered any questions I had articulately.
June 10, 2024
Reply from Results Laser Clinic
Hi Loukia ,
I hope you are well and thank you for reviewing Results Laser Clinic.
We are thrilled to hear our passionate therapists have made you feel relaxed, been informative and delivered amazing service.
Thank you for your kind words, we look forward to seeing you soon.
Kindest,
Results Laser Clinic
Client Experience Team
Wonderful
The lady was lovely, she provided a wonderful service. Would definitely go there again.
June 8, 2024
Reply from Results Laser Clinic
Hi ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Brazillian Laser is so worth it!
I had my 2nd session last weekend, and so far the result is impressive. The hair growth is so much thinner and you can really see the hair falling off after few days. I’m a hairy person and with this improvement down there, it’s definitely worth the pain!
June 9, 2024
Reply from Results Laser Clinic
Hi Elle ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Steph was amazing
Steph was amazing, took her time and was very thorough. Sometimes the girls seem to rush through it and I’m not convinced I’m getting the best treatment.
June 6, 2024
Reply from Results Laser Clinic
Hi Katrina ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic
Hi Rajpal ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
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