Everything was almost perfect. All previous calls were handled well until I tried to cancel.... I got the position. I got the run around from David who told me he couldn't find any account. So no help... See more
Company replied
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Review summary
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I need more feed back since I have still yet to get a job but my resume is very professional looking after a few tries I got a great looking resume and cover letter too. So why dont I attract more off... See more
Company replied
Helps create a good resume, but bulky and formatting can be difficult. I spent a long time trying to minimize to two pages and had to edit and preview a couple dozen times
Company replied
I think you are great, then I was scammed. Not by you guys, but by a group that offered me a job. Only if I used their service to design a better resume to Johnson & Johnson liking. Johnson & Johnson... See more
Company replied
Company details
Written by the company
The easiest way to create a professional resume. Choose your favorite resume style. Insert pre-written examples. Download and print your new resume.
Contact info
Hiring Products Ltd. 1st floor Innovation House, 46 Reid Street, Hamilton HM12, Bermuda
- 844.484.1207 (US) - 866.204.2791 (CA) - 1800.008.187 (AU) - 1800.008.187 (NZ)
- customerservice@resumehelp.com
- resumehelp.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Employee CARLOS GALDAMEZ from…
The Employee CARLOS GALDAMEZ from customer service did a excellent job assisting me, very attentive and helpful 5 stars just because off him!
August 8, 2024
Reply from ResumeHelp
Hello,
We are thrilled to hear that you had such a positive experience with Carlos. We appreciate your kind words and are glad that Carlos was able to provide you with the assistance you needed. We strive to provide excellent customer service, and we are proud to have employees like Carlos who embody our commitment to customer satisfaction.
Reply from ResumeHelp
Hello,
We're so glad you had a positive experience with our team. We appreciate your feedback and will continue to strive for excellence in customer service.
scam website!!
scam website, sign up for free trail then they start taking money from you account.
August 2, 2024
Unprompted review
Reply from ResumeHelp
Hello,
We are genuinely sorry for any confusion. We want to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Does not working
August 1, 2024
Reply from ResumeHelp
Hello,
Thank you for your feedback. We're sorry to hear that you're experiencing issues. Please provide more details about the problem so our customer support team can assist you promptly. We're here to help and ensure everything works smoothly for you.
Worker was able to quickly answer my…
Worker was able to quickly answer my questions and identify exactly what I needed
August 1, 2024
Reply from ResumeHelp
Hello,
We appreciate your kind words and are thrilled you had a positive experience. We strive to provide excellent customer service and are glad that our worker was able to assist you effectively.
Juan did a great job
Juan did a great job, found me a deal to stay with your service.
Hopefully the man can get the bonuses, at least be on goal on KPIs
Must to change the survey system, there is people that actually answer the survey on the same day.
July 26, 2024
Reply from ResumeHelp
Hello,
Thank you for your kind words about Juan and for sharing your feedback. We are happy to hear that Juan was able to find you a great deal. We appreciate your suggestion about the survey system and will take it into consideration.
Very poor customer service
Very poor customer service.
Paid for one time help they start charging me monthly 34.99 without my consent. Tried to contact for my money they not replying or refunding. Do not use this resumehelp you will end up paying more once they have your credit card number.
July 22, 2024
Unprompted review
Reply from ResumeHelp
Hi,
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
Reply from ResumeHelp
Hi,
We appreciate your kind words about our customer support team. We're glad to hear they were able to provide you with a positive experience.
Was a great experience
July 16, 2024
Reply from ResumeHelp
Hello,
We're so glad to hear you had a great experience.
Reply from ResumeHelp
Hello,
We are sorry to hear about your experience trying to cancel your membership over the phone. We want to inform you that your subscription has been successfully canceled.
We apologize for any inconvenience this may have caused and assure you that we take your feedback seriously. Our goal is to continually improve our service and provide a more satisfactory customer experience.
Thank you for your patience and understanding. Please do not hesitate to contact us if you have any further questions or need additional assistance.
Reply from ResumeHelp
Hi,
We understand your frustration with the unsubscription process. We appreciate you bringing this to our attention and will look into making it more user-friendly.
I was about to cancel my subscription…
I was about to cancel my subscription but the gentleman offered me a better rate I can afford
June 28, 2024
Reply from ResumeHelp
Hello,
Thank you so much! We appreciate the positive review!
Reply from ResumeHelp
Hi,
Thank you for your kind feedback! We're delighted to hear that our representatives were very helpful and polite in assisting you. Providing excellent customer service is our priority, and we're glad to have met your expectations.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Easy to use
Easy to use. I love that one gets to have bullet-point recommendations based on the job role.
Customer service (live chat) is also great and fast
June 16, 2024
Reply from ResumeHelp
Hi,
We are thankful for the amazing feedback you have given us!
He was very helpful.
June 14, 2024
Reply from ResumeHelp
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
An extremly pleased customer.
Dear RESUMEHELP,
My name is Glynis Wilkes, and I am very pleased with experience with ResumeHelp as my issue was listened to and dealt with immediately with a doubt. I love the fact that the agent was very understanding in the fact that she explained step by step how resumehelp will go about the issue to bring the best results to me as a customer. The agent also asked if I would like to try another payment plan, which I had no intensions of doing but because the agent gave 100% customer service, I was impressed by the service and was indeed pleased.
I am greatful for the agent assistance in this matter.
Keep up the great work!
Glynis.
June 13, 2024
Reply from ResumeHelp
Hi,
Thank you very much for sharing your positive experience with ResumeHelp. We are delighted to hear that you are pleased with the service you received. It is wonderful to know that our agent addressed your issue promptly and with great understanding, explaining each step thoroughly to ensure you were well-informed throughout the process.
We are also pleased that the agent's dedication to providing 100% customer service left a lasting impression on you, even encouraging you to consider another payment plan. Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best service possible.
We appreciate your recognition of our efforts and your encouragement. If you need any further assistance, please do not hesitate to reach out.
Thank you once again for your feedback and support.
Reply from ResumeHelp
Hi,
We’re thankful for the amazing feedback you have given us!
Juan made my experience great
May 30, 2024
Reply from ResumeHelp
Saludos,
¡Gracias por dejar un comentario de cinco estrellas para nuestro agente, Juan!
Reply from ResumeHelp
Hi,
Thank you for sharing your experience with us!
I was billed for more than what I payed for!!
I bought a one time resume and have been billed 2 more times for a lot more money than I payed for my one time resume! Be careful!
May 27, 2024
Unprompted review
Reply from ResumeHelp
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message from Trustpilot asking for your account information.
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