The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more
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The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more
Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more
Company replied
Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more
Company details
About ReSupply
Written by the company
ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.
To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.
What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.
Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.
Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.
Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.
How ReSupply works
Written by the company
- Schedule your donation pickup today
- Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
- We pick up from anywhere in your home
- Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
- Your donation supports a local nonprofit
- Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.
Every donation is documented
Tax receipt with every pickup
You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.
Contact info
41 Winter St, 02111, Boston , United States
- 7654366283
- resupply.com
We pick up, so you can give back
4.6
Excellent
22K reviews
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The hauler is efficient and very handy!
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am a senior with a cane.I had four…
I am a senior with a cane.I had four large construction bags with shoes, clothing.linens, and jackets and coats.The person that was sent to pickup my donations did not come to my fourth floor apt because she wasn't allowed So I had to make two trips to the entrance to deliver the bags.I don't want to ever have to do that again.So I will not use your company again,
July 22, 2026
Reply from ReSupply
We are truly sorry to hear about the difficult experience you had with our pickup service. We understand how challenging it must have been to transport those heavy bags from your fourth-floor apartment, especially with a cane. We are reviewing our procedures to prevent similar situations.
The cost is too much to pick up…
The cost is too much to pick up donations. The price quoted was not the price paid. Went up by $150. He said it was to pay for recycling for the items that may not be donated but they are not sure if that would happen and for the delivery truck. Not sure why that would make the price go up. Pick up communication was good and they were quick removing the items.
July 22, 2026
Reply from ReSupply
Hello Matt and Stacey Firstly, I want to say we appreciate your feedback! While we're happy the pickup was quick and communicative, we apologize for the unexpected price difference. Non donatable items incur upfront recycling center fees which are paid by our haulers upon delivery which may cause the price to increase on site, but that should always be made clear to you before the job begins so that these costs can be accepted or declined. We’re actively refining how we estimate these jobs to prevent this from happening again.
The communications leading up to the…
The communications leading up to the pick up was great. I was able to request information timely and advise the drivers of important details before arriving. I was disappointed that you would not take my furniture for donation and had to dump it but that is not your issue since the other companies are not accepting that type of furniture and are not willing to repair anything.
July 22, 2026
THey broke a sectional and damaged a door frame
THey broke items. The didn't listen to instructions and almost took out my boxspring that I was keeping
July 22, 2026
Reply from ReSupply
We are very sorry to hear about the damaged items and the miscommunication regarding your box spring. We are taking your feedback seriously and will use it to improve our services.
I am so happy to have heard about this…
I am so happy to have heard about this service. I found the 2 gentlemen that serviced my request to be so dedicated to doing a good job. They took care of
everything and when they left everything was in it's place and I am so grateful for their desire to satisfy.
Thank you.
July 22, 2026
Whole process was easy
Scheduling was easy. Price quoted was same price once items loaded on truck. Communication and when driver would arrive were accurate. Moving company was friendly and fast.
July 22, 2026
The workers were excellent at removing…
The workers were excellent at removing furniture. They were friendly and helpful.
July 22, 2026
excellent service
July 22, 2026
Ease of scheduling with frequent emails…
Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up our donations.
July 22, 2026
Late and Expensive
They arrived 40 minutes past the appointment window and didn’t respond to texts or calls when they were running late. Then, when they got there, they told me my donation wouldn’t be accepted and charged me an additional $71 for disposal. In addition to all of this, they broke off pieces of the armoire on the way out of the door. This was the worst possible experience at each step!
July 22, 2026
Reply from ReSupply
We are so sorry to hear about the extremely negative experience you had! The late arrival, lack of communication, unexpected disposal fee, and damage to your armoire are completely unacceptable. This is certainly not the level of service we aim to provide, and we truly apologize for every aspect of this difficult situation. I've requested a partial refund on your behalf and have flagged this contractor to their Account Manager.
The movers were very professional and…
The movers were very professional and efficient. They quickly and carefully removed the furniture. Would definitely recommend your services
July 22, 2026
Very friendly,polite and showed up!!!
July 22, 2026
Excellent efficient
On time. Very friendly and helpful staff. Excellent service. Efficient
July 22, 2026
Your crew was very friendly
Your crew was very friendly, professional, and did a fantastic job
July 21, 2026
10/10 Just Awesome!!!
July 22, 2026
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