Retailstreet Reviews 

72
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Excellent service answered my question in a matter of minutes on email. The Xbox I brought was well packaged. I would definitely order from this company again. Million percent recommend

Rated 3 out of 5 stars

I am a collector of in box sealed gaming consoles, So perfection of the packaging is key. Honestly, pack it in a box with a little bit of bubble wrap and why not! Stick the EU adapter plug to the top... See more

Company replied

Rated 3 out of 5 stars

I've bought a few products from Retailstreet and I had issues with some headphones which I never got a response back which was a bit disappointing. So it's a good product unless the item you've bought... See more

Rated 5 out of 5 stars

I’m always sceptical of ordering from new places, especially when the gaming community on discord also doesn’t have any experience. However the price for the Legendary edition of Marvels Midnight... See more

Company replied

Company details

  1. Electronics Store
  2. Video Game Store

Written by the company

RetailStreet is an online Retail shop operated by professional team based in London. We specialise in variety of Electronic goods, game consoles, accessories, headphones, smartphones and more. We are dedicated to offer our customers the best products in the market, with a focus on prices, quality products and fast delivery. We are working constantly to turn our passion for cutting edge products into a booming online retail shop. We hope you will enjoy purchasing our products as much as we enjoy selling them to you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

72 reviews

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No recent history of asking for reviews

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4.3

All reviews

(72)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

I found my experience postive.

I found my experience postive.
Delivery took a few more days then some but we are only talking 2 days and delivery was next day via dpd..
It came with a eu main lead with a high quality eu to uk plug adapter which is new to me but maybe typical for xboxes.
Maybe they sell eu sourced stuff as the eu is a larger market do pricing can be better value.
We have had no issues so can not comment on customer service.
Our review is based only on delivery and the ordering experience.

December 7, 2022
Unprompted review
Retailstreet logo

Reply from Retailstreet

Thank you Jason for your positive review and for sharing your experience with us. We source our products mostly from UK and sometimes from EU if not available in the UK. We always do everything we can to deliver your order as fast as possible. :-)

Rated 5 out of 5 stars

Was very sceptical about ordering from…

Was very sceptical about ordering from new places but ordered an Xbox series 1. What a fantastic service so order a x box game kept me up dated as order was slightly delayed due to the postal strikes would recommend this company a million percent will be ordering again soon.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I came across Retail Street when looking for some Airpods having left it very late to order some for Christmas. I cannot fault their service. I ordered on the 20th of December and did pay for next-day delivery as I was a little concerned about timescales. The parcel arrived the next day in perfect condition, their communication was faultless and I would have no hesitation in using them again.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

I ordered a PS5 Sunday evening, it arrived in perfect condition Tuesday morning.
Will definitely be using again.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Scepticism trumped!

I’m always sceptical of ordering from new places, especially when the gaming community on discord also doesn’t have any experience. However the price for the Legendary edition of Marvels Midnight Suns was unbelievably good, so I took the chance and figured my bank would have buyers protection.
I ordered at 9am on 9th December 2022 and it arrived before 12pm on the 10th Dec! Not only did I choose the 48 hour lower cost delivery, it came bubble wrapped and then repackaged around that bubble wrap.

Honestly blown away by the speed and cost of the whole experience.
Will 100% use them again, and have told everyone in my discord community the same thing.

December 10, 2022
Unprompted review
Retailstreet logo

Reply from Retailstreet

Thank you Ryan for sharing your experience with us, we greatly appreciate it. We understand the scepticism when ordering from a relatively new company like ours and we also understand it takes time to earn the trust from customers. We are doing everything we can to offer our customers top quality products and service by ensuring our products are handled with the care they deserve.

Rated 2 out of 5 stars

Box battered

Box came battered and there was no security seal either which makes me think these are refurbished items and not brand new at all. Not happy

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

TOP SERVICE ⭐️

I can’t recommend them enough! I ordered a Nintendo switch lite, Royal Mail said they delivered it and hadn’t and Retailstreet customer service was unreal they handled everything within 24hours and sent me another DPD next day! Would use again. Top service

November 4, 2022
Rated 5 out of 5 stars
Retailstreet logo

Reply from Retailstreet

Hi Leanne. Thank you for your positive review and for sharing your experience with us. We look forwards to serve you again :)

Rated 5 out of 5 stars

Great place to do business my ps5…

Great place to do business my ps5 controller came the next day

November 2, 2022
Retailstreet logo

Reply from Retailstreet

Hi Amz. Thank you for your positive review and for sharing your experience with us. We look forwards to serve you again :)

Rated 3 out of 5 stars

Collector of Sealed Gaming Consoles

I am a collector of in box sealed gaming consoles, So perfection of the packaging is key. Honestly, pack it in a box with a little bit of bubble wrap and why not! Stick the EU adapter plug to the top of the box of the actual special edition switch. Needless to say when it arrived the EU adapter was hammered into the Switch packaging. Honestly, not everyone buys products to rip it out of its box. A little more thought on packaging and especially packing with other items.

October 23, 2022
Retailstreet logo

Reply from Retailstreet

Hi Darren. Thank you for informing us that the packaging was of poor quality and we apologies for that. We will take the necessary steps to improve the quality of our packaging.

Rated 1 out of 5 stars

I have not received my parcel but…

I have not received my parcel but saying i have And no reply from you!!

October 25, 2022
Retailstreet logo

Reply from Retailstreet

Hi Lisa. Unfortunately we haven't received any contact from you and DPD shows that you have received your parcel on the 25th October at 1.40pm received by Lisa. You have paid for 24hrs Tracked delivery services, so why wait 7 days later to let us know through Trustpilot review? Always contact our support team within 24 hrs if you have an issue with your order so we can investigate. We will email you the evidence.

Rated 2 out of 5 stars

Tbf they was really good at getting…

Tbf they was really good at getting back to me as I didn’t receive a delivery tracking number but when my ps5 came the actual Sony box was damaged on each corner and looked weathered which was a bit disappointing if I think about selling in the future.

October 3, 2022
Retailstreet logo

Reply from Retailstreet

Hi Joshua. We apologies for receiving a damaged box. We haven't received an email from you. If you receive a damaged box, please always contact us immediately so we can resolve the issue. We have sent you an email

Rated 5 out of 5 stars

Great experience

October 3, 2022
Retailstreet logo

Reply from Retailstreet

Hi Brenda. Thank you for your positive review and for sharing your experience with us. We look forwards to serve you again :)

Rated 5 out of 5 stars

Great service fast delivery

September 30, 2022
Unprompted review
Retailstreet logo

Reply from Retailstreet

Hi Bellz. Thank you for your positive review and for sharing your experience with us. We look forwards to serve you again :)

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