Retell AI Reviews 816

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 739 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, highlighting that it simplifies the creation of AI voice agents, even for non-technical users, making complex tasks accessible and intuitive. Many people appreciate the seamless functionality and stability of the service, noting its reliability and consistent performance over time. The product is frequently updated with functional improvements, and users are impressed by the natural, human-like quality of the AI voices and the powerful customization options available. However, some customers also noted that while the platform is powerful, it might not be beginner-friendly and requires some effort to master, especially for those new to building AI voice agents.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, describing the system as incredibly... See more

Service

People report positive experiences with service, highlighting its reliability, uptime, and efficiency in... See more

Website

Customers had positive experiences with the website, praising its user-friendliness and ease of navigation... See more

Product

Customers consistently note positive experiences with the product, praising its features and overall quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Retellai is the best. literraly just type what you want the agent to do and the ai build the agent for you. The agent conversational skills are impeccable, could easily pass for a human. More latitu... See more

Rated 5 out of 5 stars

I'm a tech guy - complicated systems don't usually faze me. But I've been genuinely stumped by how some AI voice platforms overcomplicate their setup to the point of absurdity. Retell is the complete... See more

Rated 5 out of 5 stars

Retell has been my first choice for me and my voice AI clients. Where Retell really stands out compared to other providers is the reliability and uptime. In my opinion, Retell has the best user ex... See more

Rated 5 out of 5 stars

I've been using the GHL AI voice agent and there is no comparison. T'm thoroughly impressed with Retell's product and I will use it going forward. The voices are all so human-like that I can't tell th... See more


Company details

  1. Software Company

Written by the company

Platform for creating AI phone agents. Discover the new way to build, test, deploy, and monitor production-ready AI voice agents at scale.


Contact info

4.9

Excellent

TrustScore 5 out of 5

816 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Here’s a **5-star review you can p“Powerful & Easy-to-Use AI Voice Automation!”ost…

Here’s a **5-star review you can post on Trustpilot for Retell AI** — polished and easy to submit:

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⭐️⭐️⭐️⭐️⭐️
I’ve been using **Retell AI** to build and manage AI voice agents, and it has completely transformed the way we handle calls. The platform is **incredibly intuitive and user-friendly**, making it easy to set up realistic, natural-sounding conversational agents without frustration. The voice quality and responsiveness are excellent — callers actually feel heard and engaged, not like they’re speaking to a robot. The UI is clean, integrations work smoothly, and customizing workflows is straightforward. This tool has saved us **so much time and effort**, freeing our team to focus on higher-value work while Retell handles repetitive calls seamlessly. Highly recommended for any business looking to automate calls professionally and efficiently.

January 28, 2025
Rated 5 out of 5 stars

This platform is build around creating…

This platform is build around creating solutions. I'm still new to Retell and I spent a great deal of time to pick the right stack for creating solutions for small business.
There is not harm in giving it a go because the free tier has nearly all the functionality as a paid account so there's no harm... or cost in trying it.

January 11, 2026
Rated 3 out of 5 stars

could be better

overall good solid platform with lots of options
bug: for the cal.com booking tool, eventTypeId is often randomized for no reason
suggestion: add a way to test webhooks without requiring real execution (so we dont spend 15$ on random tests debugging stuff)

January 27, 2026
Rated 5 out of 5 stars

Amazing Platform for AI Voice Agents

I’ve tried multiple platforms to create AI voice agents, and Retell is by far the best. It sounds incredibly human, offers great customization, and the pricing is clear and transparent. The platform is easy to use, and everything just works. I genuinely love using it.

January 27, 2026
Rated 5 out of 5 stars

I've used Retell AI for 10 months now & still recommend them...

I have been building Retell AI voice agents for almost a full year now and have had a great experience so far. They have continued to improve their user interface and offer trainings and support. I have built a variety of voice agents for different clients as well as for my own agency. I have my own n8n server I use to integrate the voice agents I have built into a variety of CRMs and 3rd party apps. Their pricing, customization options and the performance I have been able to get from agents set up here have led me to choose Retell over other options out there.

February 25, 2025
Rated 5 out of 5 stars

The Retell website makes building Voice Agents easy!

The Retell website is easy to navigate, and gives easy access to every conceivable item that goes towards building a super Voice AI Agent for any business. In fact, the site easily and elegantly introduces other specific services, such as access to telephone lines, thus making the whole process fast and super efficient all the way. I am delighted, and I shall recommend loudly!

January 22, 2026
Rated 5 out of 5 stars

Great

The great way the AI actually uses the prompt that you give, codes the agent is the way you like. It is very helpful

January 27, 2026
Rated 5 out of 5 stars

Retell automated a major concern in AI Agent business

Retell has automated a major concern in the AI call and text agent pipeline, while using the best available services combining them and provided a close to plug and play service that is best for starters as it allows minimal time and skill to build up an agent that you can use to solve your problems. It does the job foe you where you spend and time and combine all of the resources for you to make a production level service and deserves every penny they ask for it.

January 3, 2026
Rated 5 out of 5 stars

Great for advanced use cases

I think that retell is really good for advanced use cases. Compared to other SaaS, I think Retell stands out because of its ability to handle much more advanced technical use cases, which makes it possible to build truly relevant projects.

January 27, 2026
Rated 5 out of 5 stars

Amazing Experience

Retell has been so easy to use and so easy to create voice agents combining many different platforms. I really don't get how this platform is not as recognized as it should be, it is a powerful and highly useful tool for many business and companies looking to automate their calling process simply. It is also a website that gets updates often with very functional uses

Looking forward to actually produce with this amazing tool!

January 26, 2026
Rated 5 out of 5 stars

Great tool

Great tool, I love the features. it just works they way i need it too.

January 26, 2026

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