RETORO Reviews 

Had a complication with the delivery, emailed Retoro and got back to me with in the day and re-ordered my order without any hassle, very good service!

Terrible company been contacting them about a refund for 6 days now and no one has responded. They also lied about their refund terms. It’s not a serious company so I wouldn’t purchase from them.

It has been almost 2 months since I placed my order and I never received my items. Customer service has been pretty much useless in getting me any sort of information as to the location of my package or offering a refund. I'm very disappointed with this company and services.

I'm really disappointed with the quality of this product. 😕 The sunglasses look and feel very cheap unfortunately. Will not buy anything from this brand again.

Tried to return glasses that didn’t fit, was told I couldn’t return them but could exchange them for another style. Told the customer service rep which style i wanted to exchange them for and never heard anything back. Truthfully I’m not all that interested in the other styles but I’d be happy to settle for a pair I might wear instead of a pair I definitely won’t.

The quality of the glasses is very good and they look cool as well!
I have I point out that the customer care is outstanding!

They have a very good customer care! All the comunications goes so clear and fast.

I quickly emailed after receiving my sunglasses about exchanging for another pair as the returns policy states you are allowed to exchange within 14 days.

Soon after I was followed up with a response from Gilbert asking why then nothing after my response explaining that the fitting isn't right for me.

Have emailed again since yet still no response. I don't think they're in a rush to solve any issues and clearly are not fussed if the customer is not satisfied.

too much delay to shipping it’s been almost 2month.

Quite disappointed when my glasses arrived. They were a Completely different colour to what had been advertised. I attempted to get in touch with Retro multiple times but It was impossible to get a response from them. Really disappointed because they're nice shaped sunglasses but totally false advertising.

Where is my order 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬I did it 2 month ago

I never got my shades, they gave me a wrong tracking number too... to be honest, it looks like a scam but they refunded my purchase so...

GREAT PRODUCTS & SUPPORT
Super stylish glasses for very reasonable prices! Price/quality is outstanding, the glasses are of good quality and is a MUST for every style lover. Besides the product topic, the order handling, dispatch and customer support afterwards is tremendously satisfying; one of the less companies where I experienced such a good customer care, and no matter if you are just ordering online, RETORO insists on customer satisfaction with every detail.

For all those who saw my ISIA glasses I did not even have to recommend them retoro, they directly wanted to know where I got them glasses. And for all those who never saw the glasses in real, this is a real recommendation. Order it, try it, and you will understand what I mean 😉

unsustainable, not transparent, Chinese company posturing as an EU based label. Shipping times not listed on their website at time of purchase and geo tags on social media suggesting items are shipped from Europe when they come from China. Avoid, buy local.

The product is very satisfying. However, it is regrettable that I waited a month because of the slow delivery.

My glasses never came and they only paid half of the price back and didn’t even offer to send new ones.

Ordered in early May and two months later have not received my order. Customer service unhelpful.

I liked the glasses! They're definitely not quality so I think they really should improve that.

They were a little bit smaller than I thought they would be but overall I'm satisfied with my purchase :)