Opted out of bonuses entirely for my first two months, intentionally, to see how withdrawals behaved without any playthrough attached. The account let me turn deals off in options with one toggle, sim... See more
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Their verification process asked me for documents once, I provided them. Then a week later the same request came through again like nothing happened before. Wasted time submitting everything twice.
From my experience, the last app I had needed reinstalling about monthly and lost my options each time. This one has refreshed four times and the sound preference, the stake size and the favorites lis... See more
Received a welcome bonus, terms clearly stated it was good until next Wednesday. Logged in Tuesday evening and the funds had disappeared. Live chat took 10 minutes to tell me the expiry was actually t... See more
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Comparez les casinos en ligne destinés aux joueurs en France selon la rapidité des retraits, la clarté des conditions et la sécurité des comptes.
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Support told me my issue was resolved…
Support told me my issue was resolved when it clearly wasnt. They just wanted to close the ticket and move on tbh.
Asked a question on Saturday afternoon…
Asked a question on Saturday afternoon and the live chat queue said 45+ people ahead of me. Came back an hour later, still waiting. Terrible.
The verification link email didnt…
The verification link email didnt arrive after I registered. Checked spam multiple times, contacted support and they said theyd resend it but still nothing.
Asked for my money back on Tuesday
Asked for my money back on Tuesday, they said 48 hours max. Still waiting on Friday and the live chat just repeats the same thing.
Set my weekly deposit cap to 100 on…
Set my weekly deposit cap to 100 on Monday evening. Woke up Tuesday and had already placed a 150 deposit that went through no problem. Customer service said to wait 48 hours next time.
Mid-bonus the game just stopped…
Mid-bonus the game just stopped responding. I had to refresh and when it loaded again the bonus was gone. My account balance stayed the same though, so something went wrong there.
Took the deposit match without…
Took the deposit match without realizing the max cashout restriction. The terms page didnt highlight this couple of days before I needed to withdraw.
Their bonus page said one thing but…
Their bonus page said one thing but when I contacted support about the terms, they explained it completely differently. Felt like I was reading two different offers tbh.
My withdrawal from last week isnt…
My withdrawal from last week isnt showing in the transaction list. Support said it was processed but I dont see it anywhere. Been waiting three days with no update.
Why does your app log me out after a…
Why does your app log me out after a couple of minutes of inactivity. Lost my session twice and had to start over. Other platforms keep you logged in much longer, tbh.
Received a welcome bonus
Received a welcome bonus, terms clearly stated it was good until next Wednesday. Logged in Tuesday evening and the funds had disappeared. Live chat took 10 minutes to tell me the expiry was actually that morning.
Their verification process asked me for…
Their verification process asked me for documents once, I provided them. Then a week later the same request came through again like nothing happened before. Wasted time submitting everything twice.
Bonus round froze on me couple of days…
Bonus round froze on me couple of days ago. Refreshed the page and the feature vanished, money didnt appear. Contacted them but got a generic response that didnt address what actually happened.
Submitted ID and address proof for my…
Submitted ID and address proof for my withdrawal. Everything seemed fine until they asked for identical documents again after a few days. Makes you wonder if anyone actually reviews these requests.
Tried to play with my new deposit and…
Tried to play with my new deposit and nothing appeared in my balance. The transaction history shows it arrived but I cant use any of it and live chat gave me the runaround.
Signed up yesterday and still waiting…
Signed up yesterday and still waiting for the verification email. Support says it was sent but nothing in my inbox or spam folder. Been almost 24 hours now.
The offer email said bonus valid until…
The offer email said bonus valid until end of month. I went to use it on the 29th and it wasnt there anymore. Apparently it expired on the 25th according to their system but nobody bothered to update the email they sent me.
Deposited and got a bonus but the…
Deposited and got a bonus but the wagering requirement wasnt explained properly. Support said it was in the terms but I had to ask three times to understand what I actually needed to do.
Got my winnings split across multiple…
Got my winnings split across multiple payments without being told first. The cashier showed one amount but my bank got it in chunks, took ages to sort out.
The promotion advertised 25 pound…
The promotion advertised 25 pound cashback for deposits over 50. My 80 pound deposit only got 15 credited. Live chat kept transferring me between departments couple of days later.
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