Opted out of bonuses entirely for my first two months, intentionally, to see how withdrawals behaved without any playthrough attached. The account let me turn deals off in options with one toggle, sim... See more
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Their verification process asked me for documents once, I provided them. Then a week later the same request came through again like nothing happened before. Wasted time submitting everything twice.
From my experience, the last app I had needed reinstalling about monthly and lost my options each time. This one has refreshed four times and the sound preference, the stake size and the favorites lis... See more
Received a welcome bonus, terms clearly stated it was good until next Wednesday. Logged in Tuesday evening and the funds had disappeared. Live chat took 10 minutes to tell me the expiry was actually t... See more
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Comparez les casinos en ligne destinés aux joueurs en France selon la rapidité des retraits, la clarté des conditions et la sécurité des comptes.
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Tried to withdraw on Monday and was…
Tried to withdraw on Monday and was promised funds by Thursday. Today is Saturday and I'm still looking at pending. Chat support is useless.
Live chat on weekends is pointless
Live chat on weekends is pointless. Twenty minute queue just to ask a simple question. Couldnt they hire more staff for peak times.
The bonus offer looked straightforward…
The bonus offer looked straightforward until I tried to cash out. Turns out there was a playthrough condition buried in the small print that wasnt mentioned during signup.
Weekend support is basically…
Weekend support is basically non-existent. Sat in the chat queue for half an hour last Sunday, then got disconnected. Had to start over.
Added funds this morning and the…
Added funds this morning and the cashier screen showed pending but my playable balance stayed the same. Support couldnt explain why two different numbers were showing, tbh pretty frustrating.
Got logged out mid-session twice last…
Got logged out mid-session twice last week without warning. Had to sign back in both times and lost my place in the game. Support said it was normal maintenance but didnt tell me when it would happen.
Withdrawal of 180 dollars appeared in…
Withdrawal of 180 dollars appeared in my account as three different deposits over several days. Tbh, would have appreciated a heads up before confirming the withdrawal.
Had to upload my ID and proof of…
Had to upload my ID and proof of address to process a withdrawal. Couple of days pass, I get an email asking for the exact same documents. No explanation why, just do it again.
Deposited on Friday night and checked…
Deposited on Friday night and checked Saturday morning, balance hadnt changed at all. Their help desk said the system was updating but after two hours of waiting still nothing happened.
The app keeps signing me out randomly
The app keeps signing me out randomly. Happened three times in one evening. Each time I had to restart and find my way back to where I was. Pretty frustrating when you're in the middle of playing.
Placed a bet couple of days ago and it…
Placed a bet couple of days ago and it never showed up in my records even though the money left my account. Still waiting for someone to tell me what happened to it.
Contacted live support on Friday night…
Contacted live support on Friday night and was told to wait in queue. Fifty minutes later still nothing. Had to leave, never got my answer.
Got into a bonus round on Tuesday…
Got into a bonus round on Tuesday evening and the game completely locked up. When I refreshed it showed the feature was done but I didnt receive the winnings. Still waiting for support to actually look into it.
Set a deposit limit of 50 pounds but…
Set a deposit limit of 50 pounds but could still spend another 100 that same day. Support said it takes 24 hours to activate. Why even have the option if it doesnt work straight away.
Playing a slot with bonus credit and it…
Playing a slot with bonus credit and it locked up right when the feature started. Reloaded and it said completed but I got nothing credited. Tried support but they werent helpful tbh.
My deposit went through on their…
My deposit went through on their payment page but the account balance didnt update. Spent 20 minutes in chat and they just kept saying check back later without actually helping.
The signup flow didnt explain that…
The signup flow didnt explain that bonus funds had separate wagering rules from my own money. Found this out after I'd already claimed it and started playing.
Cashback offer said 100 euros minimum…
Cashback offer said 100 euros minimum spend required. I spent 120, they gave me 60. Asked support three times, each time a different reason. Didnt bother after that.
Requested a payout last week and got…
Requested a payout last week and got told it would be there by Wednesday. Here we are on Sunday with nothing. Support stopped replying after day 3.
Their account verification is a mess
Their account verification is a mess. I provided all my identity documents to withdraw funds. Next thing I know they're asking for those same documents again like I never sent them before.
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