Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommend
Super impressed with the customer service side with these guys. Speed of replies was so quick I could barely keep up. Put the wrong delivery address for a birthday gift and they sorted it out for me.
April 21, 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for sharing this.
I’m really glad the team was able to step in quickly and fix the delivery address for you, especially for something time-sensitive like a birthday gift. That’s exactly how we want to handle situations like that.
We appreciate the support.
I’ve had a very concerning experience…
I’ve had a very concerning experience with Retropia’s affiliate program.
My payment has been delayed, and communication has been extremely poor. The last response I received was on April 2nd from their Customer Support Manager (Ryan), stating that they would check with the affiliate team and get back to me shortly.
Since then, I have not received any meaningful update or resolution.
* Payment status: Pending / unpaid
* Last response: April 2nd
* Follow-ups: No reply
This lack of transparency and delayed payment is very worrying, especially for affiliates who depend on reliable payouts.
I strongly recommend caution if you are considering working with Retropia.
I will update this review if the issue is resolved.
April 20, 2026
Unprompted review
Reply from Retropia®
Hi Toni,
I’m sorry for the experience you’ve had and for the lack of updates regarding your affiliate payment. I understand how concerning that is.
I’ve reached out to you directly via email with an update on your case, including the reason for the delay. I’m currently coordinating with the affiliate team to get this resolved as quickly as possible.
I’ll continue to follow this through and make sure you receive a clear resolution.
Ryan
Customer Support Manager
Reply from Retropia®
Hi Michael, thank you for the feedback.
I’m really glad you had a great experience with the service. If you’re open to sharing, could you send your order number or the email used for your purchase? I’d love to pass along your feedback to the team member who assisted you.
We appreciate the support.
The customer service at Retropia is…amazing beyond words
The customer service at Retropia is unlike any I’ve dealt with in the past. They’re quick, helpful and overall amazing. There was a slight issue with getting one of the perks in a bundle that I ordered so I reached out to their customer care. Within 30 seconds I had a response, immediately addressing the issue and giving tips on how to solve it. Mind you, all of this is happening on a Sunday… if that doesn’t tell you how they actually care about their customers then I don’t know what will. I can’t wait to receive the products I ordered and put them to use. Retropia definitely gained a long term customer! The staff is amazing!
April 19, 2026
Unprompted review
Reply from Retropia®
Hi Rickky, thank you for taking the time to share this.
I’m really glad the team was able to respond quickly and get your issue sorted right away, especially over the weekend. That’s exactly the level of support we aim to provide.
We truly appreciate the support and it means a lot to hear you’d come back again. Looking forward to you receiving your products and putting them to use.
They got back to me and helped me with…
They got back to me and helped me with the issue I had, thankfully everything came out well later on i will purchase more.
April 15, 2026
Unprompted review
Reply from Retropia®
Hi Diego, thank you for sharing this.
I’m really glad we were able to help resolve the issue and get everything sorted out for you. That’s exactly what we aim for.
We appreciate the support and look forward to having you back.
I messed up by ordering wrong item
I messed up by ordering wrong item. I immediately went and sent email to ask if they could change it. Within minutes customer service had responded and they went the extra mile to chase it up.
Even checked what model I had and reassured me they would try to sort.
Within hours…. Everything was sorted out and my order changed.
Can not rate their service any higher…. So helpful, polite and respectful…. IMHO went the extra mile to make my experience the best.
Well done guys
April 19, 2026
Unprompted review
Reply from Retropia®
Hi Louise, thank you for taking the time to share this.
I’m really glad the team was able to step in quickly and get everything sorted for you. That’s exactly the kind of experience we aim to provide.
If you’re open to sharing, I’d love to pass this along internally. You can send your order number, the email used for your order, or even the name of the person who assisted you so we can make sure they get the recognition.
We truly appreciate the support.
Ryan
Customer Support Manager
Excellent products and superior customer service!
The combination of a great vision, excellent and innovative products at a fair price, and the best personal customer service I have received makes this company a real treasure. They are available, and willing to make it the best experience for the customer. I have purchased several products that have produced what they promised and more!
April 14, 2026
Unprompted review
Reply from Retropia®
Hi Mary, thank you for taking the time to share this.
I’m really glad to hear the products have delivered on what you expected and that the experience with our team stood out to you. That balance between product quality and personal support is exactly what we aim for.
We truly appreciate your continued support.
Would recommend for everyone and anyone…
Would recommend for everyone and anyone getting into photography and new stuff company’s be making to help
Us have better quality photos would but more of production
April 16, 2026
Unprompted review
Reply from Retropia®
Hi Isreal, thank you for the kind words.
I’m really glad you’d recommend us, especially for people getting into photography. That’s exactly who we aim to support with simple, creative tools.
We appreciate the support and hope you continue enjoying the products.
RETROPIA LENSE
I have 3 Retropia repurpose lenses...all serving me very well, I'm a pancake lens lover so these tiny lenses are perfect, the images exactly how they claim , customer service is excellent....highly recommended
April 16, 2026
Unprompted review
Reply from Retropia®
Hi Zoltan, thank you for sharing this.
I’m really glad to hear you’re enjoying all three lenses and that they’re delivering exactly what you were expecting. Always great to hear from a fellow pancake lens fan.
We appreciate the recommendation and your continued support.
Top quality service
Top quality service! I'd ordered the wrong lens for my girlfriends christmas and totally forgot to mention to them, after emailing them today I have had the issue sorted immediately. Couldn't ask for better service and better products. Will definetly be back!
April 15, 2026
Unprompted review
Reply from Retropia®
Hi Lewis, thank you for sharing this.
I’m really glad the team was able to step in and sort everything out quickly for you, even after the mix-up. That’s exactly how we want to handle situations like that.
We truly appreciate the support and look forward to having you back.
Positive!
Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to properly try out the lens.
April 15, 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for sharing this.
I’m really glad the team was able to help you get the presets sorted quickly and that you’re enjoying them now. That’s exactly the kind of support we aim for.
Hope you enjoy the lens once you’ve had more time to try it out as well.
We appreciate the feedback.
I ordered the wrong lense for my camera…
I ordered the wrong lense for my camera and they took care of the issue and helped me right away. Nelson was super helpful and very courteous.
March 26, 2026
Unprompted review
Reply from Retropia®
Hi there, thank you for sharing this.
I’m really glad Nelzon was able to step in and help you resolve the issue quickly. That’s exactly how we want situations like that handled.
I’ll make sure your feedback gets passed along to him as well.
We appreciate the support.
I ordered a lens thinking it was black…
I ordered a lens thinking it was black but it was actually pink. I reached out to see if it could be changed. And Bradley reached out quickly. He took ownership when he made a mistake and reviewed the wrong order. He didn’t make excuses at all. He just apologized and fixed it. Once he reviewed my order he walked me through several possibilities of how he could solve my issue. He remained poised and professional the whole time. I felt seen, heard, and taken care of so much that by the end of our interaction I didn’t even care about the pink lens anymore. Just happy to be getting such a good product and happy to have had the interaction with Bradley that I did. This dude is a super star and deserves a raise haha.
April 14, 2026
Unprompted review
Reply from Retropia®
Hi Deonte, thank you for taking the time to share this.
I’m really glad Bradley was able to step in, take ownership, and get everything sorted for you in a way that made you feel taken care of. That’s exactly the level of service we aim to provide.
I’ll make sure this feedback gets passed along to him. He’ll definitely appreciate it.
We truly appreciate the support.
Reply from Retropia®
Hi Mike, thank you for the feedback.
I’m really glad you had a positive experience with the team and felt supported. We appreciate you taking the time to share that.
Super fast delivery and such a great…
Super fast delivery and such a great product! Sits upon my Leica like it was meant to be there.
April 14, 2026
Unprompted review
Reply from Retropia®
Hi Nathan, thank you for the feedback.
I’m really glad to hear it arrived quickly and that it fits your Leica so well. That seamless fit is exactly what we aim for.
We appreciate the support.
Great Customer Service
Genuinely helpful and very fast customer service from this business! Had all my questions answered and was sent a replacement product within a week of contact about a problem with my order!
April 4, 2026
Unprompted review
Reply from Retropia®
Hi Emilia, thank you for sharing this.
I’m really glad the team was able to step in quickly, answer your questions, and get a replacement out to you without delay. That’s exactly how we want to handle situations like that.
We appreciate the support.
Again no answer from them
And again no answer from them! They are claiming it’s “new email system” - but look on the reviews, it’s been like this for months. Customers report support unresponsiveness all the time!
As for the refund - although I’ve cancelled my order within 2h time frame stated on their own web site, they charged me for delivery! Bcs they haven’t been answering for weeks to my cancellation request! That’s a scam! Same as their lenses - they cost 10$ on AliExpress. So ask yourself, if you wanna pay several times more for Chinese lens and 0 customer service. I wish I would have seen all these multiple reviews before I’ve started dealing with these scammers!
Order No 101875
April 11, 2026
Unprompted review
Reply from Retropia®
Hi Anastasia,
I’m sorry for the frustration this has caused and I understand your concerns.
We reached out to you yesterday regarding order #101875. Please check your inbox so we can move forward with resolving this for you.
I also want to apologize for the delay in responses. That shouldn’t have happened, and we’re working to ensure cases like yours are handled more promptly.
Best customer support I’ve experienced
Their response was extremely prompt, only a few minutes after I sent my email I got a response. They provided all the information I needed and reasonings to clarify anything that I might have not understood. Best customer support I have every encountered
April 10, 2026
Unprompted review
Reply from Retropia®
Hi Alessia, thank you for sharing this.
I’m really glad you had such a smooth experience and that the team was able to respond quickly and clearly. That level of support is exactly what we aim for.
We truly appreciate the kind words.
Postal Service lost my package…
Postal Service lost my package unfortunately. The team (mostly Bradley) at Retropia were so understanding and helpful. With communication and a little patience they were able to resend my package. I cannot wait to try out the lens and flash kit. Will probably buy every product they put out from now on just for having such an awesome team!
April 2, 2026
Unprompted review
Reply from Retropia®
Hi Kelcie, thank you for sharing this.
I’m really glad Bradley and the team were able to step in and get everything sorted for you. Situations like that can be frustrating, so it’s great to hear it was handled well.
We truly appreciate the support and your trust in us. Hope you love the lens and flash kit once it arrives.
I have not received my lense and the…
UPDATE: after two Months trying to get a repIy, I have been informed that I will receive a lense FOC. This has been shipped in the meantime. Hope it arrives this time.
My initial order number was 75886.
Initial review:
I have not received my lense and the support is ghosting me. I would rate zero, If it would be possible.
April 10, 2026
Unprompted review
Reply from Retropia®
Hi Simon,
I’m sorry to hear you haven’t received your lens and that you haven’t been getting responses. I understand how frustrating that must be.
My name is Ryan, Customer Support Manager at Retropia, and I want to help get this resolved for you. If you can share your order number and the email used for the purchase, I’ll look into this personally and make sure we take care of it.
I’ll make sure this gets handled properly for you.
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