Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
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Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Shipping took a bit but loving the lens…
Shipping took a bit but loving the lens a lot!
April 27, 2026
Unprompted review
Reply from Retropia®
Hi Brandon,
Thanks so much for your patience and for the kind words 🙏
We know the shipping wait can feel long sometimes, so we really appreciate your understanding. That said, we’re so glad to hear the lens was worth the wait and that you’re loving it 😊
Hope it brings you tons of nostalgic, dreamy shots ahead.
All the best,
Retropia Team 📸
I love the products
I love the products. The Retropia Lens was unique and fun to use. I especially liked it for still-life and environmental shots. It has a throwback look, like I’m using my Nikon FT2 from 1977. Joy. I also purchased the Optical Waist Level Viewfinder. It is a neat little accessory, one that will work very well with my Leica D-Lux Typ 109 for street work. But it will work with any of my cameras, it just needs a subject...
May 2, 2026
Unprompted review
Reply from Retropia®
Hi L.J.,
Wow—this was such a joy to read. Thank you 💛
The way you described the Retropia Lens is exactly the feeling we hoped to capture when creating it—that imperfect, nostalgic charm that reminds you why photography felt magical in the first place. Hearing it brought back memories of shooting with your Nikon FT2 honestly means the world to us.
And pairing the Optical Waist-Level Viewfinder with the Leica D-Lux Typ 109 for street work sounds like an absolute dream setup 📸✨ We love that you’re finding creative ways to integrate it into your workflow across different cameras.
Thank you again for the thoughtful words and support. Wishing you many beautiful frames ahead.
Warmly,
Retropia Team
Customer service is second to none
Customer service is second to none. You’re actually speaking to a human and a lovely one at that! Helped with my query straight away.
& the product itself. Absolutely fantastic. Especially for the price! Highly recommend this company to anyone.
April 30, 2026
Unprompted review
Reply from Retropia®
Hi Zoe,
This genuinely made our day—thank you so much 💛
We believe customer support should always feel human, personal, and caring, so hearing that come through in your experience means everything to us. And we’re beyond happy to hear you’re loving the product too 😊
Your recommendation truly means a lot, especially in a world where there are so many choices out there.
Thank you for being part of Retropia ✨
We’re always here if you need anything.
I got the archivist bag delivered today…
I got the archivist bag delivered today and LET ME TELL YOU SOMETHING, This is what you call a BAG honey. Protect the camera AND MY 16INCH IPAD AND MY COMPUTER FIT SO PERFECTLY IN IT!! Like are you kidding me?! You mean I can store my cameras with this nice thick padding AND bring my computer for on the spot edits? 10/10. And it is so da*m CUTE!! The did their big one with this I LOVE IT SO MUCH
May 1, 2026
Unprompted review
Reply from Retropia®
Hi Britney,
OKAY THIS REVIEW MADE THE WHOLE TEAM SCREAM 😭💛
First of all… the energy here? ICONIC. We are SO happy you’re loving the Archivist Bag this much. Hearing that it fits your camera gear, iPad, AND your computer comfortably while still looking cute?? That’s exactly what we designed it for.
We wanted it to feel like the kind of bag you genuinely want to carry everywhere—not just a camera bag, but your creative everyday companion ✨
Thank you for the love, the hype, and the amazing review. You absolutely made our day.
Enjoy creating magic out there 📸
Retropia Team
See my other reviews... Continued issues returning with no response
See my other reviews... MAJOR buyers remorse due to their complicated and corrupt return policy. Retropia responded to my posts asking me to please email them my order number so they could address it quickly. I DID - TWICE - and got no reply. I sent my items to the address the provided (IN GERMANY) for the return - and they were originally marked as delivered but then found out they were returned to sender for a bad address. It was the address THEY GAVE ME. So now, I'm out $100+ and they completely refuse to respond to my emails.
I'm sure they'll respond to this post saying to "please contact them" - which I will, and to which I'm very confident they will have no answer.
This is such a SCAM with HORRIBLE customer service. They want your money and then they are gone.
April 20, 2026
Unprompted review
Reply from Retropia®
Hi Rebecca,
We’re very sorry for the experience you’ve had and completely understand why you’re upset. This is clearly not the level of communication or support we want anyone to experience.
Please reply to our latest request with your return tracking details and current contact information so we can investigate this properly and assist you directly. I’ll personally be reviewing your case with the team to make sure it’s handled correctly from here.
Again, we sincerely apologize for the frustration and lack of communication you’ve experienced.
– Ryan, Customer Service Manager
Retropia customer service is AWESOME
Retropia is amazing. I ordered the wrong lens, oops. They replaced it with the correct one with no hassle and extremely quickly. I’d recommend them to anyone.
April 28, 2026
Unprompted review
Reply from Retropia®
Hi Caleb,
We seriously appreciate you taking the time to share this again—it means a lot 💛
Ordering the wrong lens happens more often than you’d think, so we’re just really glad we could fix it quickly and make the whole process easy for you. That’s exactly how it should feel.
And your recommendation? That’s everything to us—thank you for the support 🙏
If you ever need anything down the line, we’ve always got your back.
The support service was really…
The support service was really resolutive.
April 28, 2026
Unprompted review
Reply from Retropia®
Hi Estel,
Thank you so much for your kind words 💛
We’re really glad to hear our support was able to resolve things for you—that’s always our goal, to make everything as smooth and stress-free as possible.
If you ever need anything else, we’re just a message away.
Warmly,
Retropia Team ✨
I had a couple of issues on my end due…
I had a couple of issues on my end due to lack of understanding and I messaged the customer support. Within a few minutes they reached out with advice that worked and also encouraged me to reach back out with any and all other questions or issues.
April 27, 2026
Unprompted review
Reply from Retropia®
Hi Macey,
This means a lot—thank you for sharing your experience! 😊
We totally understand how things can feel a bit confusing at first, so we’re really happy we could step in quickly and get everything sorted for you. And of course, you’re always welcome to reach out anytime—questions, ideas, anything at all.
We’ve got you every step of the way.
All the best,
Retropia Team 📸
I’ve had so much fun shooting with the…
I’ve had so much fun shooting with the Retrotopia lens and glow filter. Every shot looks like it came from a disposable camera. I admire the imperfections, inspired by the people who created these products.
April 29, 2026
Unprompted review
Reply from Retropia®
Hi Bailey,
Wow—this made our day 💛
Hearing that you’re having so much fun shooting with the lens and glow filter, and embracing those beautiful imperfections… that’s exactly what Retropia is all about. There’s something special about images that feel real, raw, and a little unpredictable.
Thank you for appreciating the vision behind what we create—it truly means a lot to the whole team.
Keep shooting and creating magic ✨
We’re always here if you need anything.
Warmly,
Retropia Team 📸
Nice fast delivery of my order
April 23, 2026
Unprompted review
Reply from Retropia®
Hi Johan,
Thanks so much for your feedback! 😊
We’re really glad to hear your order arrived quickly and everything went smoothly—that’s exactly the experience we aim for.
If you ever need anything else or want to explore more ways to get the most out of your gear, we’re always here to help.
Warm regards,
Retropia Team 📦✨
Overall pleased with purchase
Delivery was fairly quick. The lens itself (read: the images captured with the lens) is slightly different than what I was expecting but not in a bad way, just a different way. I wish it had a focusing option on the lens but the results truly do look like a disposable film camera. Overall happy with my purchase from retropia. Thank you!
April 28, 2026
Unprompted review
Reply from Retropia®
Hi Valerie,
Thank you for such a thoughtful review—we really appreciate you taking the time 💛
You described the lens perfectly—it’s definitely a bit different, and that’s part of its charm. That slightly unexpected, lo-fi look is what gives it that authentic disposable film feel. Totally hear you on the focus though—that’s one of the trade-offs for keeping the lens simple, lightweight, and true to that nostalgic point-and-shoot style.
We’re really glad to hear you’re enjoying the results overall 😊 If you ever want tips on getting even more out of it (or pairing it with presets for that full film vibe), we’ve got you.
All the best,
Retropia Team 📸
The Retropia Lens review
The Retropia repurposed Disposable film camera lens was great, however did not like the 3rd party shipping options from China. Taking almost 2 weeks to arrive.
April 28, 2026
Unprompted review
Reply from Retropia®
Hi Sterling,
Thank you for your honest feedback—we really appreciate it 🙏
We’re so glad to hear you’re enjoying the Retropia lens itself—that means a lot. Totally understand your concern about the shipping time as well. Since we ship internationally, delivery can sometimes take a bit longer than expected, especially depending on location and customs processing.
That said, we’re always working on improving this experience and making delivery faster and smoother wherever possible.
If you ever need anything at all, or have questions about your gear, we’re here for you.
Warmly,
Retropia Team ✨
I accidentally ordered the wrong lens…
I accidentally ordered the wrong lens for my camera. Their customer care team was hands on and corrected my order before shipping. Extremely helpful!!
April 28, 2026
Unprompted review
Reply from Retropia®
Hi Emma,
Thank you so much for sharing this! 💛
Mistakes happen—and we’re really glad we could jump in quickly and get everything sorted for you before shipping. That’s exactly what we’re here for 😊
If you need anything else once your order arrives, don’t hesitate to reach out—we’ve got you.
All the best,
Retropia Team 📸
Great Service!
I made a mistake with my order, and customer service was quick to jump on it! Hopefully the product is as good as the customer service!
April 23, 2026
Unprompted review
Reply from Retropia®
Hi Dan,
Thank you for the kind words—we really appreciate it! 🙏
We’re glad we could quickly help fix your order—that’s always our goal. And we’re excited for you to receive your product… we have a feeling you’re going to love it just as much as the service 😉
If you need anything at all once it arrives, feel free to reach out anytime.
Warm regards,
Retropia Team ✨
Grate customer service solved my issue…
Grate customer service solved my issue from the first interaction with excellent speed.
April 24, 2026
Unprompted review
Reply from Retropia®
Hi Meera,
Thank you so much for your kind words — it truly means a lot to us 💛
We’re really glad we could resolve your issue right from the first interaction and keep things fast and smooth for you. That’s exactly the experience we aim to create for every Retropia customer.
If you ever need anything else or have questions down the line, we’re always here and happy to help.
Warmly,
Retropia Team ✨
Amazing customer service
Amazing customer service, they would respond very quickly and within the same day even. They helped me fix my order and gave me detailed instructions on what I can do to change the items.
April 26, 2026
Unprompted review
Reply from Retropia®
Hi Jareth,
This made our day—thank you! 😊
We’re so happy to hear that our team was able to respond quickly and help you get your order sorted with clear guidance. Making things easy and stress-free is always the goal.
If you need anything else at all, just reach out—we’ve got you.
All the best,
Retropia Team 📸
Reply from Retropia®
Hi there,
Thank you so much for the love!! 💛
We’re really glad you had an amazing experience with our customer service—that means everything to us.
If there’s ever anything else we can help with, don’t hesitate to reach out anytime.
Warm regards,
Retropia Team ✨
Reply from Retropia®
Hi Kristjan,
Thank you so much for taking the time to share this — it really means a lot to us. 🙏
We’re glad we could get things sorted quickly for you and make the process smooth. That’s always the goal—fast, clear support so you can get back to creating without any friction.
If you ever need anything else (or want tips to get the most out of your gear), we’re always here.
Appreciate you being part of Retropia 💛
Love the lenses and service
Very great service! Purchasing the item was easy and it was delivered quickly. Love the lenses, and haven’t stopped using it since it arrived.
April 23, 2026
Unprompted review
Reply from Retropia®
Hi Luna, thank you for sharing this.
I’m really glad the whole experience from ordering to delivery was smooth, and even better to hear you’ve been using the lens nonstop since it arrived. That’s exactly what we love to hear.
If you’re open to it, feel free to share your order number or the email used for your purchase. I’d love to check your conversation and pass your feedback along to the team member who assisted you.
We appreciate the support.
Responsive and helpful customer service
I did not receive the correct product, but Mark handled the situation very well. Their team was responsive and clearly explained my options, including a replacement. Since I was about to travel out of the country, I could not wait for another shipment, so they processed my issue quickly and professionally.
Even though the order had a mix-up, they acknowledged it immediately and did not avoid responsibility. Mark was very helpful throughout, and the refund was handled without trouble.
This 5-star review is for the customer service. Because of how they handled the situation, I would consider ordering from them again in the future.
April 21, 2026
Unprompted review
Reply from Retropia®
Hi Tushant, thank you for taking the time to share this.
I’m really glad Mark was able to step in, take ownership, and handle everything quickly, especially with your travel timing. That’s exactly how we want situations like that managed.
I’ll make sure your feedback gets passed along to him.
We truly appreciate your support and the opportunity to earn your trust again in the future.
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