Reverb Reviews 8,458

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, noting that it's an excellent platform for buying and selling music gear, with many finding exactly what they need. The website is frequently highlighted for its well-designed interface and ease of navigation, making the user experience smooth and efficient. The service provided is also highly regarded, with many appreciating the secure transactions and helpful community. However, some people were dissatisfied with the pricing, mentioning that the advertised fees are often lower than the actual costs, leading to higher overall percentages. Additionally, a few other people also felt that the user experience could be improved with more powerful search tools and better handling of issues like misrepresentation of product condition by sellers.

What people talk about most

Product

People report positive experiences with product, often finding items in excellent or even better condition... See more

Website

Users describe positive interactions with the website, often finding it easy to use for buying and selling... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers appreciate finding items at amazing, fair, or... See more

User experience

Customers consistently note positive experiences with user experience, often praising the platform's ease of... See more

Service

Customers had positive experiences with service. Many reviewers praise the efficient and supportive service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Reverb is solid. It's a good platform for buying and selling music gear. Good, not great. As a seller, the good is that the negotiated shipping prices make it reasonable to get gear to a buyer easily... See more

Rated 4 out of 5 stars

For the most part, Reverb sellers and buyers know instruments and gear, so they try to be accurate. However, in my opinion too much misinformation is allowed to be posted as fact in listing descriptio... See more

Rated 5 out of 5 stars

ProAudioStar - The seller I bought from. My first time on Reverb I was looking for some budget monitors came across a pair or JBL 305's at an amazing price. Shipped the next day had them in 3 days,... See more

Rated 5 out of 5 stars

Every piece of equipment I have purchased through reverb has been a smooth, honest, easy transaction! The folks at Reverb itself know their business and are knowledgeable about the equipment whatev... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Reverb is where musicians go to buy and sell new, used, vintage and handmade music gear. When Reverb launched in 2013, it was founded on the principle that buying and selling musical instruments should be easy and affordable. Since then we’ve become a thriving community that connects millions of people around the world to the gear and the inspiration needed to make music. From beginner musicians to collectors, mom-and-pop shops to large retailers, and popular manufacturers to boutique builders and luthiers, millions of buyers and sellers use the site and app. You might even run into some of your favorite rock stars on Reverb!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reverb is amazing!

Reverb is amazing, just need more powerful tools for searching, tracking, reminding. I use AI for what I need, but would be nice for an integrated system.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Reverb don’t earn their cut and don’t look after sellers

Second time selling on reverb. Been over a week with my earnings still pending. They have took their £160 cut instantly. The buyer has their guitar and I am the only one left with nothing. Everytime I make contact to address the issue, the reverb staff end the conversation before I have even said my piece. Very frustrating as a seller, especially when reverb take such a big cut of the sale for doing basically nothing. When they do need to step up to earn their money they are in zero rush and don’t care to get the issue resolved.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Reverb has always been great

Reverb has always been great. What sets it apart? The community is musicians and vendors who sell to musicians, not drop-shippers or flippers. My reputation matters on Reverb, and yes that’s a little more work, but it pays off.
In the last year I have noticed improvements making it easier to sell and get started selling.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Deceitful product image

In the sellers image there was both a beautiful mouthpiece with a ligature, when I received my order the ligature was broken. It was definitely not shipping damage since the packaging was unscathed. It would have been nice if the seller disclosed that it was broken or better yet not included the broken ligature in the order. It would have saved me time since now I have to order one separately.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Have to say, this is for the community as much as the company

Have to say, this review is just as much for the Reverb community as it is for Reverb itself. I've had a good number of transactions and most have gone extremely well. The ones that didn't were handled quickly, comprehensively and I was still very satisfied. Regardless, five stars for all. When you can trust an international group of sellers and buyers over a Facebook Marketplace or OfferUp you KNOW Reverb is doing it right.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great. I have noticed several more low low offers early on a listing lately. Less than 50%?!?
Are these scammers or just hopeful negotiators?
What is your experience?

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

They wanted my tax information after…

They wanted my tax information after the sale...I told them I'm 72 years old on Social Security and don't make enough to have to file taxes. They told me to consult a tax professional...to much runaround....I canceled the sale and cancelled my reverb account...

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

So far, very happy with Reverb. Products purchased have been for the most part perfect. Shipping and communication is very good. I had one issue with some banjo picks being too small, Reverb refunded my money right off the bat. No complaints here, what so ever.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a guitar brand FGN model.

I bought a guitar brand FGN model like a Fender Stratocaster, extremely well build, one of the best guitars I ever bought, about half the price for an original Fender Stratocaster, I think there are even better than a Fender. Delivery went fast and the guitar was good packed, there was a gigbag with it also very good. I would give them 10 stars if that would be possible.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

The website and its lack of real…

The website and its lack of real support is the worst I've ever experienced and the worst I can imagine. I'm in the process of a purchase, got an email to check my message from the seller, but -impossible to get to that f-ing msg!

Live chat doesn't exist. It's a joke

May 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look