The hole experience was fine first phone flawless the second one the note 20 battery was done only lasted a few hours on a full charge so had it replaced at Samsung
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived 4 days after placing an order. It came the way they described it at the website. 94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can... See more
Company replied
What impressed me most was the combination of price, quality, and trust. The device arrived in excellent condition with 100% battery health and felt just like a brand-new device. The 2-year warranty a... See more
Company replied
Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought one items from them as it was…
They will take the money and send the scrap like gadgets. The ten days return policy is fake. They will not take back the product, once they will deliver the product. You will lose the money, once you try to purchase something. Very bad customer relations.
May 13, 2026
Unprompted review
Reply from Revibe
Hello Mony,
We have already replied to you by email and requested the necessary video proof of the issue, however we did not receive a response from your side, which is why the claim was automatically cancelled.
Please raise a new claim and make sure to provide the requested video proof so we can proceed with assisting you properly.
Best regards,
Revibe | Customer Experience Team
I bought a device there after four days…
I bought a device there after four days it gave me problems with batterycapacity.I applied for a refund on April 20th. After being held in Quality Control (QC) since April 28th, I received a notification today stating that the item is being shipped back to me. However, I requested a refund, not a return of the product. I have sent multiple emails regarding this issue but have not received a response.I just want to know what happened to the refund I requested?
April 19, 2026
Unprompted review
Reply from Revibe
Hello Nokwindla,
Following the inspection, the device was found to have dents caused by a fall, which unfortunately makes the claim invalid according to our policy, as this is considered physical misuse.
Regarding the battery concern, one of our representatives will be in touch with you to discuss this matter further. As of now, the device is being shipped back to you in its current condition.
Best regards,
Revibe | Customer Experience Team
Very good overall experience
Very good overall experience from ease of ordering, good customer service received and excellent condition of the iPhone ordered. The iPhone received was in perfect condition and looked brand new.
February 12, 2026
Unprompted review
Reply from Revibe
This really brightened our day! At Revibe, our goal is to make every experience seamless, and your review tells us we're on the right track.
Exceptional service
The whole experience has been wonderful. From the price of the device, to the options, speed of delivery, customer service, warranty and quality of device. I have been so impressed I have recommended this to my friends and will definitely be using Revibe again.
May 12, 2026
Unprompted review
Reply from Revibe
Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.
Reply from Revibe
Your support means everything to us! We hope this is just the first of many great Revibe experiences for you.
Defective Charger
Bought a laptop and the charger is defective and they don’t wanna replace the charger and this whole process of putting claims is tedious. I’ve sent numerous emails and they not assisting
May 7, 2026
Unprompted review
Reply from Revibe
Hello Palesa,
We’re sorry to hear about your experience.
While our warranty policy does not cover chargers or accessories, we will still investigate your case and contact you soon with a reasonable solution as a gesture of goodwill.
Best regards,
Revibe | Customer Experience Team
Best app to get all your electronic…
Best app to get all your electronic devices at the best price for them all, I will keep shopping on Revibe app.
May 12, 2026
Unprompted review
Reply from Revibe
Our team is buzzing after reading your Revibe review — thank you! We'll keep working hard to deliver this level of experience every time.
First purchase and impressed with the…
First purchase and impressed with the quality and delivery time.
May 4, 2026
Unprompted review
Reply from Revibe
Your support means everything to us! We hope this is just the first of many great Revibe experiences for you.
Reply from Revibe
Thanks for the wonderful Revibe review! We're always adding fresh finds from our suppliers, so there's plenty more to discover.
Happy customer 😊
Thank you so much Revibe, I got my phone in perfect condition, looks brand new 😍😍😍😍. Once again thanks Shehab Eldin
April 10, 2026
Unprompted review
Reply from Revibe
Hello Phumza,
We’re truly sorry for the delay and understand your frustration.
We are aware of this delayed order and our team is doing its best to have your device shipped as soon as possible. We will also be in touch with you after delivery to discuss compensation for the inconvenience caused.
Best regards,
Revibe | Customer Experience Team
I am happy after receiving my iphone 12…
I am happy after receiving my iphone 12 pro it works like a bomb it is clean with no dents or scratches i recommend Revibe to anyone who wants to buy genuine stuff thank you
May 11, 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
Quality exceeded my expectations.
Arrived 4 days after placing an order. It came the way they described it at the website.
94% battery health. Bought it in an excellent condition. No marks, No scratches, no dents, not cracked, u can't tell it's pre-owned. It's actually pre-loved❤️. It's new again 🩷🩷🩷. Not forgetting the friendly service I got from Revibe team.🫂
May 11, 2026
Unprompted review
Reply from Revibe
This really brightened our day! At Revibe, our goal is to make every experience seamless, and your review tells us we're on the right track.
I recently purchase iphone from…
I recently purchase iphone from revibe.battery health is good.but the front glass is not genuine.front camera also not clear like original 15 pro.What i expect is original good quality camera.but my time and money waste.If i want to return within 10 days i have to pay 10% from the total i paid.
May 6, 2026
Unprompted review
Reply from Revibe
Hello Oshadi,
We’re sorry to hear about your concerns regarding the device.
Please rest assured that we use original or certified replacement parts, and all parts used are tested to be 100% functional and meet our quality standards.
Best regards,
Revibe | Customer Experience Team
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
Worst customer service experience in UAE
Worst customer service experience of 15 years living in the UAE
First and last time ordering from Revibe. They sold me a fake iPhone — confirmed by the Apple Store — and when I tried to return it after just 3 days, they claimed it was “out of warranty.”
Buyers beware. I would strongly advise against purchasing electronics from them.
April 8, 2026
Unprompted review
Reply from Revibe
Hello James,
The device was found to have physical damage, which is why the warranty became void.
As per our policy, any misuse or physical damage voids the warranty coverage. This policy is not new or hidden; it has been publicly available on our website for years and is clearly visible before purchase.
Best regards,
Revibe | Customer Experience Team
I am return mobile please contact me
I am return mobile please contact me
May 6, 2026
Unprompted review
Reply from Revibe
Hello Khalid,
We have received your request and will investigate the matter. Our team will contact you as soon as possible to assist further.
Best regards,
Revibe | Customer Experience Team
Excellent experience
The experience was excellent from easy ordering process. I liked the discount i got and the open communication of my order status. And the delivery service was very good, I received my package earlier and in good condition. I would buy obviously.
May 8, 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review. We truly appreciate your support!
Great phone🙏🏻❤Battery very good,no…
Great phone🙏🏻❤Battery very good,no heating,camera very good thank you revibe
May 7, 2026
Unprompted review
Reply from Revibe
We appreciate you sharing this Revibe review. Glad you had a great experience!
The product is amazing came brand new…
The product is amazing came brand new absolutely love it and delivery came earlier than expected date thank you so much
May 6, 2026
Unprompted review
Reply from Revibe
Thank you for the positive Revibe review. It means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.