Revitalise London  Reviews 

270
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Hi,I had to have a procedure done on my back.After reading mixed reviews I went with my gut feeling & went ahead with it & im glad that I did.I Have a phobia with hospitals & Doctors.But John & Dr Ken... See more

Rated 3 out of 5 stars

The staff were incredible! They were super helpful and friendly. Dr Ken is also brilliant at making the procedure as painless as possible. He took all of my medical conditions into consideration and g... See more

Rated 4 out of 5 stars

I've just had my 4th session with Dr Ken and so far my experience has been excellent, I can't really say much about the result, yet as my skin hasn't healed it's only early days. Dr Ken has been very... See more

Rated 1 out of 5 stars

My partner went in to have a mole checked and was seen by Dr. Otouke. The entire consultation lasted about five minutes. After briefly looking at the mole, he said, “I don’t know what it is. You c... See more

Company details

  1. Dermatologist
  2. Hair Transplantation Clinic
  3. Medical Center
  4. Skin Care Clinic
  5. Wellness Center

Written by the company

Revitalise London - The most trusted clinic on Harley Street. Revitalise London is widely considered the premier London Dermatology Clinic as well as providing essential wellness therapies such as IV Drips. If you are looking for a London Dermatologist or Wellness Centre at Harley Street, visit us now to see why we are trusted by thousands of local Londoners!


Contact info

3.6

Average

TrustScore 3.5 out of 5

270 reviews

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No recent history of asking for reviews

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3.6

All reviews

(270)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t trust this clinic Horrible…

Don’t trust this clinic Horrible experienced with dr Kaynat zubair I paid £1400 for 4 sessions of IV drips and I can’t see any results and when I came first this lady told me for for lower dose but then I asked her please help me I need results because I m getting marry so if I go for high dose it would work or not she said obviously high dose you will definitely see difference and I did trust her and she said to me take vitamin c and glutathione tablets at the same time I have take 750 mg tablets per day and she promised me after 2 sessions I will see results but I done 4 sessions but I can’t see any difference now i asked her why did said to me after 2 sessions I can see change now she said you need more sessions please don’t trust this clinic they are just scam they took my hardworking money but I can’t see any differences and I asked her show me before after pic she is not able to show me anything I m feeling very helpless and frustrated no one even bothered to help me don’t go they are most horrible people

November 9, 2024
Unprompted review
Revitalise London  logo

Reply from Revitalise London

Hello Jasmine,
As explained to you on numerous occasions, you need to take a minimum of 6 to 8 drips to see results.

We provided you with complimentary micro needling facials to help deliver faster results.

We would be happy to contact you to discuss further and understand how we can help beyond this.

Rated 1 out of 5 stars

Please be VERY CAREFUL when you deal Revitalise

Please be very careful when you deal with Revitalise London. After a recent issue with them (1st November 2024), where they blame it on 'system error' where they threat me to pay £95 fine for missing an appointment one year before (which I in fact attended and had receipt for - and yes one year after I left treatment) - I have tried to find out about how my personal data as a patient is managed, and requested to see the policies relating to Data Processing, Data Protection and Data Sharing with Third Parties.

Not to mention as an apology for their 'system error' which caused distress and panic, they offered a complimentary appointment just in case you want to spend more money in the clinic! You just cannot make it up!

I asked them if the company share patient data (given the context that have patients' sensitive information and treatments) with third parties, and if so, who are these parties? What agreements are in place to ensure data security in these cases?

However, to date I receive no response which only adds to more suspicion. When I asked which address I can use to send a formal letter, their response was 'We have many clinics' and they can't provide 1 single address for you - which is another alarm.

And when you called them to ask (someone called Sam), their response is 'We are here to book appointments' and that I have to continue to send emails - all which previously went unanswered. Then they said, they can't promise that the other team will respond to my query(despite all working in the same company!).

Still waiting to hear back, but in the meantime, hope this post will make them at least have a decency to reply to emails. Interestingly, if you email/call them to book appointments/make payments, you will get immediate response.

November 1, 2024
Unprompted review
Revitalise London  logo

Reply from Revitalise London

Hello there,
We are sorry to hear your experience was not to the standard we strive in delivering. Our main priority is to create the highest level of patient care and experience. We shall use your review during our audits to directly improve our services moving forward.

Rated 5 out of 5 stars

I booked 6 hair laser treatments in…

I booked 6 hair laser treatments in Stratford and from start to finish for both treatments so far, Kaynat was friendly, professional and made me feel very comfortable. Respectful service overall. Thankyou.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Unprofessional, rushed service, followed by scams to try and get more money out of you.

March 1, 2024
Unprompted review
Revitalise London  logo

Reply from Revitalise London

Hello,
The email sent out was a system error. We have sent a follow-up email to confirm this. We appreciate your patience during this process.

Rated 1 out of 5 stars

This company is treating you.On march I…

This company is treating you.On march I had appointment which I have cancelled and today I received email treating me if I dont pay the amount of 95 pund they will take this further but if I book appointment with them they will not.This is redicilus someone need to take action with them

November 1, 2024
Unprompted review
Revitalise London  logo

Reply from Revitalise London

Hello Eleni,
The email sent out was a system error. We promptly sent out a follow-up email to confirm this. We are sorry for any inconvenience caused.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Revitalise. From the moment I walked in Jonny was very friendly and welcoming, was a bit nervous about the procedure I was getting done but I had Raya who made me feel at ease throughout it all. Would definitely recommend this place staff are professional as well as friendly, helpful and knowledgeable. Thank you to all

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Sciatica and neck pain

Would like to say a massive thank you to Charlotte for helping me through a very painful Sciatica episode, the hands on and the exercise program to continue at home really helped me eventually overcome and rid the pain, and the same with my neck issues. Would highly recommend 👌 - Chris Nichols

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

The entire team at Revitalise London…

The entire team at Revitalise London are top class. Very helpful and extremely professional. My procedure went very well and I’m happy with the results. Would certainly recommend to anyone needing dermatology related treatments.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

This was the best experience for…

This was the best experience for melanosis on my lip ( a dark sun spot ) that had been bothering me for years. The doctors were so calm and nice and incredible. The staff were also so sweet, would highly recommend. Thank you thank you so much. In a few months I’ll feel so much more confident so glad I did it. Thanks guys

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

I did a HIFEM and laser treatment done…

I did a HIFEM and laser treatment done here, such a lovely spot. My appointment was with Kaynat and Jonny both are very qualified professionals, I’m very grateful for their service. Victoria - the administrator, such a sweetheart, helped me with bookings and future concerns. Thank you Revitalise Team!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

I am currently undergoing facial hair…

I am currently undergoing facial hair removal. I am being seen by Kaynat Zubair and I wouldn’t change her for anyone else. She was been very helpful, made me very comfortable and was very honest about my sessions and what I would benefit from. She’s very friendly, calm and reassuring. I would recommend her to anyone who is interested! Thank you

August 27, 2024
Unprompted review
Rated 2 out of 5 stars

I really regret booking this…

I really regret booking this appointment. I feel as though I was pressured into being over treated and making a quick decision instead of discussing options. In hindsight I originally thought my appointment was with a dermatologist but I ended up being seen by a plastic surgeon and I think that’s why I left with expensive surgical options that I can’t undo that I didn’t need. I was visibly upset when I left but nobody really seemed to care. I honestly feel like I have just spent lots of money I don’t have on something I didn’t need because I was too anxious to stop the conveyer belt. Quite a traumatising experience and a very expensive mistake.
Truthfully I have never gone private before and was so desperate for an expert opinion having been let down by my GP and so I think I almost feel a little exploited or extorted?

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Rayia is the best!

I'm very happy with the facial treatment that Rayia did for me. She's honestly the best I've ever experienced, made me feel so nice and welcomed. I will definitely be coming back for another treatment. She's the best!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

All good

The staff was amazing, Victoria, Affifa, Angelica and especially Dr.Ken helped me a lot :)

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Cherry Angioma

Had an amazing experience, got the best treatment and was a very easy process. All the staff were so helpful and made the process very easy.

August 5, 2024
Unprompted review

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