Revitalise London  Reviews 

270
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Hi,I had to have a procedure done on my back.After reading mixed reviews I went with my gut feeling & went ahead with it & im glad that I did.I Have a phobia with hospitals & Doctors.But John & Dr Ken... See more

Rated 3 out of 5 stars

The staff were incredible! They were super helpful and friendly. Dr Ken is also brilliant at making the procedure as painless as possible. He took all of my medical conditions into consideration and g... See more

Rated 4 out of 5 stars

I've just had my 4th session with Dr Ken and so far my experience has been excellent, I can't really say much about the result, yet as my skin hasn't healed it's only early days. Dr Ken has been very... See more

Rated 1 out of 5 stars

My partner went in to have a mole checked and was seen by Dr. Otouke. The entire consultation lasted about five minutes. After briefly looking at the mole, he said, “I don’t know what it is. You c... See more

Company details

  1. Dermatologist
  2. Hair Transplantation Clinic
  3. Medical Center
  4. Skin Care Clinic
  5. Wellness Center

Written by the company

Revitalise London - The most trusted clinic on Harley Street. Revitalise London is widely considered the premier London Dermatology Clinic as well as providing essential wellness therapies such as IV Drips. If you are looking for a London Dermatologist or Wellness Centre at Harley Street, visit us now to see why we are trusted by thousands of local Londoners!


Contact info

3.6

Average

TrustScore 3.5 out of 5

270 reviews

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3.6

All reviews

(270)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome clinic

Awesome clinic. I am terrified of anything medical and they made it as stress free as possible. Would reccomend.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with Revitalise London. Very helpful staff The team and Dr Tarik has been very kind and helpful during my treatment. I had the best outcome with my surgery. I will highly recommend.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing dermatological…

What an amazing dermatological experience.

From the moment I called, I knew I was making the right decision by booking with Revitalise. I have wanted to get a treatment done since I was young but when I have called up other practises, it never felt right. The person who booked me the appointment was super lovely and patient with all my questions and queries before booking which made me book instantly.

I was pleasantly surprised at how calm and excited I felt when entering Revitalise Practise, having also done some online research about who they are and what they offer - seeing many great reviews!

I was welcomed and greeted by Stephanie and Afiffa who instantly accommodated me by seating me next to a fan as it was a long hot day. They asked me about my day and made a real effort to welcome me. Both super genuine and lovely. A simple genuine greeting can be the reason for a long lasting great experience.

Moments later I met Dr Ken, charismatic and unique in his approach to clients (made a effort to get to know me a little bit before discussing any treatment). Whilst I was waiting to be seen he let me know he was going to see me as soon as possible. Another small gesture that goes a long way. His assistant Sofia was also very sweet and understanding which put me at ease. I let them know I was nervous and they turned that into excitement. I felt I was really going to be taken care of. They said they would ‘work their magic’ which was very endearing and added to my calmness. I felt both of them knew exactly what I wanted even before I needed to explain.

I came to get a mole on my face removed. I was impressed by Dr Ken’s and Sofia’s attention to detail and pursuit to get me the perfect result, which of-course he did. It was super comfortable, painless and quick. The best aesthetic results I have ever had.

I left smiling from ear to ear. A game changing experience! I will be

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

I recently underwent surgery at…

I recently underwent surgery at Revitalise, and the experience was nothing short of amazing. Afifa and Dr. Ken provided exceptional care and expertise throughout the entire process.

Afifa's warm and attentive approach made me feel supported from the moment I arrived. She guided me through every step, addressing my concerns and ensuring I had all the information I needed. Her professionalism and attention to detail were outstanding.

Dr. Ken's surgical skills and knowledge were remarkable. He took the time to explain the procedure thoroughly, making sure I understood everything. His calm and caring demeanor inspired confidence, and the surgery was a success.

The entire team worked together seamlessly, creating a nurturing environment. The staff was friendly and went above and beyond to make me feel comfortable.

In conclusion, I highly recommend Afifa and Dr. Ken for their exceptional care and expertise. They made my surgery experience truly remarkable.

Thank you, Afifa and Dr. Ken, for your outstanding care.

September 5, 2023
Unprompted review
Rated 1 out of 5 stars

Dodgy, untrustworthy clinic that will try to rip you off with underhand sales tactics.

This is a dishonest clinic that will use lying, underhand sales tactics to try to rip you off. Do not trust them.

They advertise that mole removal “starts at £75” (an impossibly cheap price) while their website says it starts at £295. When you call them you are connected to an “account manager” not a receptionist (if you’re wondering what kind of clinic has account managers instead of receptionists working the phones, the answer is: a company prioritising sales not service.) They completely refuse to be open about their prices over the phone, saying things like “it depends on the exact type and classification of mole.” And “I am not medically trained, I am just an account manager so it is up to the doctor and their decision for the best course of treatment.” They also say they want you to come in for a consultation because their experience is “tailored” and they want to “be the best.”

To be absolutely clear: this is nonsense. Here is why:

There are only two types of surgical mole removal: shaving and excision (there are a couple of other non-surgical options such as laser or radio, but that is mostly for minor skin blemishes.) The cost of each of those two types of surgery should not depend on the type of the mole you’re removing unless they are cancerous. Calling around multiple other clinics, they will quickly be able to tell you their prices for mole removal depending on a) excision or shaving, b) location on the body (they are more careful on the face), and sometimes c) approximate size.

The only reason this clinic doesn’t tell you their prices is that they want to lure you in with “starts from £75” and then trap you with a £95 consultation fee which you have to pay if you choose not to have treatment with them, which in reality will almost certainly (from reading reviews from elsewhere on the web) cost £300 per mole or more. It’s an appallingly dishonest practice used to try and lock people in to consultations they have to pay for, thinking they will then save money with cheap prices, and then feel compelled to recoup the £95 by paying the crazy inflated prices they will actually be hit with for mole removal. Sadly, organisations like this exist, trying to use dodgy sales tactics and fake medical reasoning to rip people off. Even private hospitals have price lists for thousands of procedures that they openly advertise. There is no reason whatsoever for Revitalise to not advertise pricing when there are only two types of surgical procedure for mole removal.

Having medical procedures, even ones as simple as mole removal, is more stressful than most services. If you want to get something medical done, go with the company or clinic that is honest and up front about the most basic things, starting with pricing. Do not trust the ones like Revitalise that are being dishonest from the first moment you speak to them. It does not bode well for your experience.

August 29, 2023
Revitalise London  logo

Reply from Revitalise London

Hello there,

Our mission is not to be the cheapest possible option on Harley Street, instead we are driven on providing the highest quality of treatment experience and outcome for each and every patient. We hope you will experience our services as a patient in the future. We are incredibly proud knowing every patient of Revitalise has an exceptional experience with their treatments.

As one of the more in demand clinic in London, it is not feasible for our receptionist to manage the number of daily phone calls hence the dedicated booking team. However, we appreciate your feedback and we will use this review during our next training assessment.

We have never been a “dishonest” clinic and we believe this is an unwarranted comment.

Our team of doctors have over a century of collective experience in their respective fields. It is unfair to label the rationale of these doctors as “fake medical reasoning”. We are confident in the knowledge, advice and skill-set of our healthcare professionals.

Naturally, a consultation with an industry leading expert at a private clinic is priced. We believe £95 is very fair. This is amongst the lowest on all of Harley Street. We hope you can appreciate our intention to make these consultation accessible to all.

As for our pricing, prices for very specific lesions do start at £75 and surgical procedures start at £295. These are not “impossibly cheap prices”. These are our starting prices.

Further to this, all of our prices are clear on our website homepage as well as the confirmation email you would have automatically received when your appointment was booked.

We believe this may have been a misunderstanding and we will be in contact to hopefully resolve the matter. We would be delighted for you to experience our clinic as a patient.

Again, thank you for your feedback and we will certainly review the comments on hand. We will always strive on continuously improving our services wherever possible.

Rated 5 out of 5 stars

I had a really good result from my…

I had a really good result from my treatment at Revitalise. They removed some extra skin tags on my face that have really improved the way I look. I had the treatment about 4 weeks ago and have been in for a couple of follow ups which were free. They showed genuine care unlike other clinics I have been to in the area. Great organised team who I would very much recommend. Keep it up guys and girls

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

I had a skin tag removal procedure…

I had a skin tag removal procedure which went very well. I was met with the doctor who clearly explained the procedure and answered all the questions I had and made me feel at ease. The procedure itself went better than expected as I didn’t feel any pain or discomfort and it was carried out efficiently and quickly. I highly recommend revitalise. Everyone I spoke to made me feel welcomed and comfortable.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

I came in today for my treatment.The…

I came in today for my treatment.The staff and doctor Ken were very professional and made sure they explained everything before the treatment.There was no hard sell involved and I was given all information so I could make an informed decision.
I would recommend this clinic.Fast, safe and efficient service.

August 6, 2023
Unprompted review

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