revitupuk.com Reviews 140

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were somewhat happy with their experience overall. Many customers reported positive interactions with the staff, highlighting their helpfulness and good communication throughout the process of buying or selling a car. Reviewers frequently mentioned that the service made transactions effortless, with some appreciating the efficient handling of finance and prompt payments for sold vehicles. Several people also noted that the cars were as described and well-presented. However, some people were dissatisfied with the product quality and payment process. There were numerous complaints about vehicles having significant faults shortly after purchase, including engine issues, concerns regarding vehicle certification, and various mechanical problems that made cars undriveable or unsafe. Customers also reported issues with after-sales service, citing a lack of communication, unaddressed problems, and difficulties in getting repairs done, with some even claiming there were unresolved financial matters or that problems were not adequately resolved.

What people talk about most

Product

Users describe negative interactions with product quality. Many reviewers report significant issues with... See more

Service

Consumers find service to be ambiguous, with many praising the team for making processes simple and... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise specific team members like Mark and Dean for... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report that the company is... See more

Quality

People report significant dissatisfaction with the quality of vehicles. Many reviewers experienced numerous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I saw a car on the website I really liked, put a deposit down but unfortunately I wasn't able to go ahead with it due to unforeseen circumstances. Mark was very understanding & great to deal with.... See more

Rated 5 out of 5 stars

Bought a B7 RS4 a couple of months ago wich only has 84 days left on the MOT, I drove it away on the day and was assured if there was any problems when I MOT’d it they would cover any costs.unfortunat... See more

Rated 5 out of 5 stars

Great communication from start to finish with Mark and Dean . They even collected me from local train station and sorted out my finance on the car . Nothing was too much hassle . Thanks again from a v... See more

Rated 5 out of 5 stars

Brought a car from here, and what can I say from start to finish the service has been top tier. I brought online and don’t not have a chance to see the car before hand. They made the whole process ef... See more


Company details

  1. Car Dealer

Written by the company

Now celebrating 22 years in the industry, RevitupUK was set up by Mark with one goal in mind, providing the UK and further afield with quality, rare performance vehicles with a huge focus on customer service. Originally starting out as a VXR specialist, selling everything from Corsas to Nissan GTRs, Revitupuk has naturally progressed into all things performance. Ranging from run of the mill hot hatches, all the way to specialist modified imports. If you are a car enthusiast, a trip to our showroom will leave you speechless and struggling to choose which car to take home. We understand that most people work 9-5, so trying to buy a car during these hours can prove difficult, which is why we are always available to chat to any hour of the day, often selling cars in evenings and late at the weekend to help accommodate our customers and make the whole car buying process that little bit easier. Over the years our reputation has helped us grow as the UK’s leading performance and modified car specialist, with over 220k followers on Facebook & Instagram. With this huge audience across the UK, most of our vehicles are sold as soon as they are listed, meaning we always have fresh and exciting stock! Whether you are looking to sell your pride and joy, treat yourself to a new toy, or just after some advice, Mark and Callum are always on hand to help out and accommodate your needs.


Contact info

3.2

Average

TrustScore 3 out of 5

140 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Recently bought a BMW E46 M3 off Rev It…

Recently bought a BMW E46 M3 off Rev It Up, can’t recommend them highly enough for good customer service and communication during the sale. They’ve got a great selection of motors there, would definitely deal with them again 👍🏻👌🏻

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Sold My BMW M3 here last week and very…

Sold My BMW M3 here last week and very happy with how they dealt with me, no haggling and price was agreed before I arrived and even taken back to the train station to get home. Showroom was a place of dreams and the staff were very helpful.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased my Octavia vrs…

I recently purchased my Octavia vrs from the guys at revitup a couple of months back, after a week there was a slight coolant issue where the car was using quite a bit of coolant…I got In touch with the guys and told them about the issue with the car, they advised me to bring it back to them, and after a matter of days I had the car back and since, I have had no issues! Will definitely use them in the future.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Warning to anyone who is going to buy a car off these clowns.
I purchased my car and had problems from day 1, luckily nothing mechanical, also advertised with full service history which was a lie.
Also 1 former keeper more on logbook than advertised. Took not far off 3 months till I received logbook.
100% my car was not checked or inspected before sale. Service was overdue. Other little issues luckily nothing major but when purchasing a car for quite a lot of money there should be no issues.
Good luck trying to get hold of anyone on the phone as I had 3 numbers for them and they don’t get back to you or reply to messages. When they do they say they will get back to you, they very rarely do. They are all clowns no help at all.
Would not recommend to anyone as they’re very unprofessional.
Be warned!!!
Hoping I don’t have any more issues and I’ll have to use their warranty cause I would guess it’s not worth the paper it’s written on.

This is a reply to your comment

You clearly have me mixed up with someone else with your reply as thank god my issues were not that big to be fair to you, they sound minor compared to that bill. My point is the after sales from yourselves is the worst I’ve ever experienced from any car dealer and I wish I would have seen the reviews before I purchased my car off yourselves.
Clearly I think most of the reviews say it all.

August 30, 2024
Unprompted review
revitupuk.com logo

Reply from revitupuk.com

Good Morning thank you for the message, I would like to point out that in the first 6 months we were not aware of any issues with the car, you were enjoying the car as far as we are aware and we received a call 2 weeks ago where you said you made a error by not extending the warranty on the I8 and you even said its your fault and we said dont worry we will happy look afetr you sort you out price for extended warranty, you then mentioned you had issue with the car and had taken it into BMW direct and was quoted £7500 for repairs, we also stated that we would find a specialist for you to help and locate any parts needed for alot less than main dealer prices, we asked you for the report which we have not seen, but we cannot be blamed for yourself not extending the warranty, we are always here to help and do what we can to make sure your happy

Rated 5 out of 5 stars

Golf R purchase

Mark and his team are really friendly, welcoming and helpful. That showroom is epic!

October 26, 2024
Unprompted review
revitupuk.com logo

Reply from revitupuk.com

thank you for your review

Rated 5 out of 5 stars

Sold my old car and brought my new one…

Sold my old car and brought my new one mark and the team we're fantastic through out, new car is brilliant!! I’m very happy thank you very much.

October 26, 2024
Unprompted review
revitupuk.com logo

Reply from revitupuk.com

Thank you for the review

Rated 5 out of 5 stars

A pleasure to deal with, will definitely use again.

Sold my car by Sale or Return and ended up with a much better sale price than any part-ex offers I'd had. The process was professional and efficient and I wish I'd gone there in the first place before I got messed around by other car dealers.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Dead easy to deal with, no issues at all. Will likely buy another car from Revitupuk

I had a round drive of 9 hours, drove my car there which I was part exchanging and drove the new car back. Traffic was literally the only issue I had. There was no attempt at knocking money off as I've seen on other reviews and both Mark and Dean were professional and treated me well. I had the opportunity to drive the car and the whole transaction was pain free and a pleasure. I have recommended them to friends already and I have no doubt that if their stock remains petrolhead friendly, I'll be having another from them in the future. Thanks to both for making it an easy transaction...I have the perfect car...until I get bored with it! See you again when I'm ready.

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Poor poor garage

Poor poor garage , bought a car from them and was told all the issues I mentioned would be rectified.
When I went to collect the car none of the work had been done at all.
Owner had no time for me when I was collecting the car.

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

My brother bought a car from these

My brother bought a car from these. I then bought the car from him…. Due to seeing such emails.

It took him months to get a V5
They NEVER sent proof of dyno and all service history. We sat through and read all emails and the cars great hence I’m buying it… but after 2 years he gave up asking. So il just riddle this site with bad reviews and send everything into motor trade ombudsman. Seeing most of the reviews this company has done it to a lot of people! Owner looks like a scally which he has also ignored my message on WhatsApp. Knobheads

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Visited the team last weekend to…

Visited the team last weekend to collect a range rover sport which was sourced for me by Dean sales manager, the exact spec and colour we wanted and budget we had. Cannot faulty the car or service and will be back again in the future for another car.

September 14, 2024
Unprompted review
Rated 3 out of 5 stars

Great car but very poor after sales…

Great car but very poor after sales service.

I purchased a Porsche Cayman from the team at RevitupUK in August. The car is great and all checks out as advertised.

The only issue I have is that when I came to pick up the car the spare key was missing. Having been told this was with their service team who had just put the car through an MOT and it would be posted to me the next day I have been ignored on phone and WhatsApp for the past 4 weeks (and no key).

Eventually I ended up paying £350 to get a new key made for the car.

Be carefull, if there is anything not quite right with the car on collection insist on some level of financial rebate to ensure you get the attention of the team once you drive away!

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

First time dealing with them but very…

First time dealing with them but very happy with the service and communication. Danny & Dean have been very good with me organizing delivery of my new car and answering all my questions (I am annoying i know ) lol, They even helped me tax the car and sorted out some extended warranty for me, Overall a great experience...

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

I've got to say this place is an…

I've got to say this place is an absolute joke. We went to view a Mercedes A45 2 weeks ago. This car was for my wife we took her range Rover with us and she fell in love with a bright green and black A45 . We sorted out the deal and we were happy and willing to proceed they told us we could get it checked before buying and it just so happens we know the garage who do there work for there warranty BD performance . The owner is a very good friend of mine now my partner suffers from bipolar and fixates on things so we left rev it up on the understanding the car would be sent to Darren for checks.. NOW this is were the problem begins at first the phone was ignored to us Darren was sat waiting for the car to arrive for days we were ignored. When answered they said they had been busy and sorry for the inconvenience. We understood as it seemed like a busy reputable place they arranged to drop the car off the next day . The next day came no car delivered we spoke to them they said the driver got lost now remember BD performance is the garage they use for there warranty work hmmmm . They said they would deliver the car the next day next day came no car . We rang them for them to tell me shock horror the car had a gear box problem and it happened while they were loading it on the truck.. now if it was ment to be delivered the day before but the driver got lost why would they unload it to reload it . This by the way was over 10 days after the car was ment to be at Bd . They then told us the car was being locked at and would be at bd performance yesterday 03/09/24 . After being ignored all day yesterday they finally answered the phone to tell my partner the car was no good and not for sale this sent my partner in to a spin so she asked about the other A45 they had to be told abruptly it's sold . Now we have been on there site and it's still available. I've come to the conclusion that the cars they have are over priced and to scam people who are not really in to the car world . They let them take them knowing full well they have problems and claim on the warranty. We are lucky to know the garage who do there work do were warned but this still didn't help my partner mental state. Avoid this garage at all cost

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Dean & Team

Great lads and service from the team, brilliant hospitality from Dean and a must visit for anyone who is into performance cars

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

I purchased a vehicle from this dealership and paid for 12 months tax before driving away, 3 weeks later I was stopped by the police and was told to tax my vehicle (despite already paying) to avoid escalation, so I did. I messaged the dealership to explain what happened and provided proof of paying for the tax and they’ve been ignoring me. This was several weeks ago.

Also the car I bought has electrical faults and radio doesn’t work.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , easy trade in , no hassle no grief, would recommend and would deff use again , very quick from enquiring to completing sale , thanks again

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Not even worth 1 star.

Not even worth 1 star.
Partner bought a car back in January.
Do not buy from these cowboys.
Warranty is not worth the paper it's written on and they will certainly not rectify anything that goes wrong or breaks in the first few months, despite continuously asking and having fake promises. Cars are sold without being inspected or checked first. (Voice note received on Whatsapp stating ours hadnt been anyway). Ignored and fobbed off until the car was no longer covered. Paid for extended 15 month warranty at £399. Got 6 months which was supposed to be renewed for another 6 months when it ran out (it hasnt). Basically mis-sold. Spend your money somewhere else!

January 19, 2024
Unprompted review
revitupuk.com logo

Reply from revitupuk.com

Good evening Ceri . Could you pls provide us your details to call you first thing Monday email us at sales@Revitupuk.com as we don’t have any cars sold with your name attached . Also the warranty is for 6 months with usual no issues however if we need to step in to help we always will thanks

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